1. The journey to a
new world
foreman mukono
Contemporary traditional house with
modern settings.
2. About myself
don’t smoke or take alcohol
Chef by profession
enjoys cooking
always my guest first before
myself/on my spare time
likes watching TV cooking
shows
likes to entertain people.
4. • The mission statement
1.To promote and allow
to socialise
2.To combine modern
lifestyle and traditional
together
3.To create friendship.
4.To do farming in an
enjoyable manner
5 practising agric
tourism
5. About the house
-around it , they are natural trees to provide natural
shade.
-we recyle,reuse,and serve energy
.in our kitchen we use gas stove which are a lot of
energy efficient.
.we use solar power water heaters and energy serving
bulbs.
.all our rooms are natural ventilated
.most of our cleaning materials are inviromentary
friendly
6. History and Location
• This house resembles a traditional burn(a
house where farm produce are stored )
• The reason being the un- plastered outside
and the brick style which is more of farm brick
breakages
• The location of the house is in South Africa
• The house has an Italian design.
12. Type of linen
• the house is in South Africa .
• Percale linen(sheets)
• Duvets
• All is white linen
• Towels and its cotton
• Down comforters
• blankets
13. Care of the linen
• Always wash new linen before using
• When washing I don’t dry 100%
• If over dry add something dump to moister.
• Comforters-I sometimes spray with Ferbreze
• Air fluffy them in a dryer to avoid the smell.
• Blankets ,sometimes take them to the dry cleaner
• Mattress to be turned every two or three to
• Keep its shape
14. Care of linen
and
table cloth
• In case of kids stain on the mattress I use spot
shot and apply febreze
• Towels I put vinegar for them to smell fresh
• Table cloth I put stain proof before using them
• Napkins-needs to be starched before being
used
• If stained I use q20 or soak them in hot soapy
water
15. types of Fabrics
in
the house
• Wool
• Linen /duvets covers
• Cotton
• Polyester
• Nylon
• silk
16. Care of washing and dryer
machines
• Know the machine before using it
• Clean the dispenser ,once a month
• Learn how to clean it
• Clean the dryer every after shift
• The dyer vent
• should stay Lint free
• Use the proper washing detergents
• Don’t overload the machine
17. Laundry products in
My butlers pantry
• Salt.vineger,..lemon juice.epsom salt. Baking
soda .(these are my natural spot treaters)
• Woolite -softener
• Q20-napkins, starch, napisan
• Demineral water
• vanish., eucalyptus oil
• Omo liquid detergent
• Febreze
18. stain treatment
in my black book
• General spot-alcohol and water
• Non oily remover- ammonia, dishwasher soap
and water.
• Oily stain remover- glycerine, liquid soap,
water
19. Handy treatment
chart
for stain treatment
• Alcohol- grass
• Ammonia-stains
• Baking soba-odours from the fridge
• Club soda-keeps spills from becoming stains
• Dish washer liquid-undiluted for tough stains
• Handy cleaner-to remove grease
• Salt-as a bleach alternative,
• Shampoo-cosmetic stains
• Shaving cream-to moisturise stain
• White vinegar-for sued and towels
20. Food hygiene management
and safety
• No pets are allowed at the premises
• No guest to be allowed in the kitchen
• Wash hands after visiting the bathrooms
• House keeping staff not to allowed in the
kitchen
• To practise first in first out in the fridge
• Every week freezer to be unpacked
• Use ant-bacteria to wipe table surface
21. • Ensure the premise is clean and all the
equipment is working.
• Employ properly trained people
• To avoid cross contamination
• Pack food properly
• Use a three stage cycle to wash dishes
• Daily grooming
22. Hazard analysis of critical
control process
• This is a –applicable system, to maximise food
safety and minimise food hygiene
• Hazard analysis area-kitchen
• Critical control process-chopping boards and
packaging ,transporting storage and
preparation
• hygiene of staff
23. Control sheet
and
risk areas
• Control –which has name and address of the
supplier
• Certificate letter from health departments
• Storage when delivering
• Correct temperatures
• Quality of products
• Water quality( borehole water on my premise)
• Suppliers
• Correct date of expiry on products
28. Lifestyle
-as this house is open to
the public it comprise of a
combination of formal
,casual. And relaxed to
private living.
29. -private and relaxed
living is also
experienced as
sometimes people
will have breakfast
which ever time they
want but not later
than 10.00hrs
30. casual is done by some
clients who are tired of
town life and they just
want to be away from
town.
-to provide the
expected standard this
house needs six staff
members.
31. • Traditional farm house
• Formal lifestyle
• Practise green living
• Built on a golf course
• Use of borehole water
32. My structure
butler
chef Kitchen Housekeeper1 Housekeeper 2 barmen
assistant laundry
33. My role
• To receive , host and offer valet service to the
guests
• To attend to guest needs as well as the king
family
• to set the dining table (create the mood)
• Organise functions
• Clean the fire place
• Plan menu according to guest profile.
• Do bookings(guest menu and book)
• To organise outings for guest
34. • Monitor the flow of service
• Do the staff duty rooster and off days
• Attend to staff , guest , The King family’s needs
• Daily grace
• Monthly stock take
• House hold shopping
• To serve, clean the house and cook
• To offer pillow and towel menu when taking
profile details of guest
35. Outings for the guest
• Rock paintings
• Trout fishing
• Hiking
• Museum
• Craft and art
• Horse riding
• Golf
• The meander
37. DAILY GRACE
• Open the house
• Switch on all the electrical gargets
• Open all the dinning windows
• Dis- arm the alarm
• Check for any voice mail messages
• Check in the hand over book for any agent
information/ maintenance ,orders to be done.
• Plan for the day.
38. • Do a morning line up
• Set everything ready for breakfast
39. Before knocking off
• Switch off all the dining room lights/switches
• Get orders from the barmen in case they is need
for agent refill
• Make sure all guest are comfortable
• Butlers office alarm is on
• Check with the chef for proper mis-place
• Check e-mails
• Make a daily report for the day
• Switch off appliances like toaster ,urn, warmer.
41. How they do their
things
Simple people who
are tired of town life
Like to do things in
their own way, and
away from town life.
42. Mr and Mrs king they are
on there late 60 and 50’s
of age.
43. They are property
developers
Likes to play golf during
their stay
Likes to host a lot as they
have a lots of wealth
friends
They are family people
,with only two adult
children still single but
also have their own
property
44. Mr king is a lawyer by
profession and Mrs king is
a book writer
Comes to stay twice a
year and they normally
stay for a week .Also they
likes morning walk.
Very early riser
,sometimes around
05:00am,walks up to
three hrs ,if not walking
they do cycling and
jogging
47. Breakfast
Breakfast they like it from
Breakfast
08:00 after their morning
walk.MR King always like
to have his breakfast with
ground filter coffee .
His breakfast changes
depending with the plan
of the day ,but he
normally likes Scrambled
eggs and bacon ,grilled
tomato and brown bread.
51. -0600hrs opens the house
-0630hrs chef starts
-Butler office alarm to be
disarmed
-switch on all the
appliances
-check for any breakages
done the previous night
-do the prep for the
following morning.
-polish the dining room,
and vacuum.
52. -clear all the dirty from
the previous night
-clean the dining and set
the breakfast table
,always make two tables
one out side the porch
facing the golf course and
the other in side.
-get the news paper, set
the tea and coffee station
ready
-set the Butlers pantry
Set house keepers stage
53. Clear the breakfast and
clean the kitchen
,condiments to be
cleaned and refilled.
-hot soapy water to be
used and a soak ,wash
and rinse procedure to
be used to clean dishes
-on the surface to use
the antibacterial, and
all purpose
54. -do the prep for the
following morning.
-polish the dining
room, and vacuum.
HOUSEKEEPER 07
00hrs
-to do the rooms
toilets while the guest
are having breakfast
-starting with the guest
house toilet
55. to change sheets after
every two nights stay
-load the washer ,and
carry on with the rooms
-do the bath ,lastly the
room and the bed
60. Barman 10hrs till
late
-to make welcome
brink
-to serve aperitif
-to assist in general -
-polish glasses
-daily stock check’
-to assist with
attending to guest.
65. golfers having a drink
after their final round
of golf at the bar.
-Big fire going on at
the other side
-Time for a snack
66. Valet
-Maintain our masters
wardrobe and here our
master is Mr and Mrs
king but also our
guests.
-valet- change towels in
the changing room .
Receive clients bags.
Pack the wardrobe if
the client wants.
69. How to do it
-always make a list of
what i have unpack
-pack his cloth in the
presentable manner
-offer to do turn down
when they leave for
dinner
70. What to do when
organising a trip
-first find out where
they are going
-make a list of what is
required
-find out about the
weather
-how long are they
going to take
71. Start packing
-with the above
information i can start
packing
-always pack an umbrella
-shampoo, pack a
sweater/sweatshirt
-pack a leisure wear that
can be double as the
recreational gear and
sleepwear.
-bathing suit, think ahead
-find out about the place
72. serve space by making
colour coded clothing that
can fits one type of shoes.
-Pay attention to detail.
-toiletry, pyjams,sneakers,
-always pack the heavy
thing first, but also you
can put things like shoes
on the side pockets.
-always pack an extra suit
case in case they might do
a shopping.
-Toiletries
73. Unpacking
-make sure all cloth are
hanged correctly
-make a list of what has
been unpacked and
confirm that list with the
client before its too late
and for your safe.
-iron is done
-hang all pants together,
jackets and shorts
together and shirts
together
74. fold everything neatly
and make sure all their
laundry has been taken
out of the laundry
area.
-leather wear to use a
wipe off process with a
damp cloth.
-inventory of
everything which has
been packed
76. Financial boundaries
-not to use household
funds for personal use
-always keep receipt for
anything purchased on
the house’s behalf
-by practising the green
butler system, vegetable
garden, using
inviromentary friendly
cleaning materials
-control of daily petty cash
-not to over stock goods.
77. Time boundaries
-not to be late for
anything
-be punctual to work
-not to be seen
loitering within the
premise at knight
-no housekeeper to be
seen in the guest
rooms at night un less
informed
78. SECURITY
-Security for 24 hrs for the
premise –two shifts per
day and night
-registration book at the
entrants gate for guest
and golfers with their
contact numbers and
address. And number
plate of vehicle
-to sign in when checking
in ,sign out when checking
out
79. -
-contact details in case of emergencies at night
-check every room after guest has left.
-security are provided with radio operation for
communication
-one security to walk around the premise at
night
-in the rooms they are electronic safes.
-house is not occupied set the alarm on
86. -The pantry
-As this is my staging
area, this is next to
kitchen, dinning , bar
,breakfast area and
scullery.
Frozen------
microwave, min bar
fridge, ice machine, ice
cream
Crockery----cutlery,
serving spoon, table
87. cloths, all types of wine glasses
tea and coffee. Cups
and mugs
Cleaning materials ---ant –
bacteria and all purpose spray and
chemical.
silver polish
Malicious -- menu,
sword for opening champagne, cork
screw
Dry goods --- pepper, salt, coffee
,spices ,rice.
89. • my butlers
.What's in there
• -first aid kit, calender .cartains,white
board with maker, personal bin
• -decorations
• -shelves
• BUTLERS BOOK.
• -service structure and programs>family
needs ,wants, employ schedule, check
90. -local maps, house
plans ,libraries, local
outings stadiums
sports venues.
-telephone logs and
cost>name/phone
number and
suppliers and
services.
91. • Telephone book
• -local maps, house plans ,libraries,
local outings stadiums sports venues.
• -telephone logs and cost>name/phone
number and suppliers and services.
92. • Financial petty cash
• -orders and purchases made and received
• -bills paid
• -bank account details for transfers
• -monthly and annual summary of the
household accounts
• -all financial records, disbursement voucher
bills etc ,weekly and monthly order book
93. • List and records
• -telephone message forms
• -credit card order format
• -long term daily planner
• -presents in stock
• -forthcoming events
-own resume
-staff wages
94. -going away reminder,
Christmas bonus list
,wine cellar stock,
menu and guest book,
instruction book.
-own resume, file of
employees with HR
information >wages.
disciplinary actions
,vacation taken
-instruction
book>guarantees,
98. • CLOTHING
• -clothing standards
• -inventory
• -dry cleaning record
• -usage and repair record
• CAR LOG BOOK
• Every trip taken to be recoded, reason ,time .and mileage
• Mileage to be recorded when filling fuel
99. EXTRA KEYS
-house and ,guest
rooms, car keys and
rooms.
Travel
-agency information
-names, addresses and
phone numbers
-insurance and
emergency numbers
-copies of passport.
100. • Personal information
• -cloths size of employers ,favourite items of
employers ,family, guest
• -addresses and phone number of all family
member and friends
• -cultural, ethnics and religious traditions
• -medical concerns>such as allergies for the
family and guest
• -videos/films/plays
• -Dietary drink, telephone/fax list
• -long distance area codes
101. • List and records
• -telephone message forms
• -credit card order format
• -long term daily planner
• -forthcoming events
• -going away reminder, Christmas bonus
list ,wine cellar stock, menu and guest
book, instruction book.
• -own resume, file of employees with HR
information >wages. disciplinary actions
Bar-the bar is situated next to the dinning room and the kitchen-guest toilet is next to the foyer and study /bedroom/butlers office-butlers pantry-is between , dinning room ,kitchen and bar.-breakfast area is on the other side of the kitchen the reason to that is the sun rises from east and mostly of people likes toenjoy the breakfast as well the warmth -master bedroom is on the far left-great room also can be used as an extra entertaining area.Location of the houseThis house has got any Italian design and you can get that from the outside finishing which includes stone work and more of un plastered areas.-this is located on an golf eastet-its located in the drukernsburg area in south Africa -most of area is mountainous, and its always cool.
-it’s a green house-traditional farm house building-formal lifestyle-built on a golf estateLifestyle-as this house is open to the public it comprise of a combination of formal ,casual. And relaxed to private living.-formal living is mostly done when Mr king bring his friends and some of family members.-casual is done by some clients who are tired of town life and they just want to be away from town.-private and relaxed living is also experienced as sometimes people will have breakfast which ever time they want but not later than 10.00hrs-to provide the expected standard this house needs four assistance plus the Butler to make five
How they do their thingsSimple people who are tired of town life ‘Like to do things in their own way.Relaxed people. Prefer homemade foodMr and Mrs king they are on there late 60 and 50 0f years.They are property developersLikes to play golf during their stay Likes to host a lot as they have a lots of wealth friendsThey are family people ,with only two adult children still single but also have their own propertyMr king is a lawyer by profession and Mrs king is a book writerComes to stay twice a year and they normally stay for a week .Also they likes morning walk.Very early riser ,sometimes around 05:00am,walks up to three hrs ,if not walking they do cycling and jogging. BreakfastBreakfast they like it from 08:00 after their morning walk.MR King always like to have his breakfast with ground filter coffee .His breakfast changes depending with the plan of the day ,but he normally likes Scrambled eggs and bacon ,grilled tomato and brown bread.After his breakfast he goes out to play golf.Mrs king likes health breakfast which is fruits and poached egg and fresh sliced tomato.Mrs king also likes roibos tea with honey and brown sugar’ honepoart juice and orange juice, Homemade pastries, whole wheat bread,They don’t like anything during the day. AFTERNOON TEA FROM 03HRS TO 04HRSShort bread biscuits /vanilla cup cake /carrot cakeCoffee/tea station to be set,rooibos tea. Filter coffee. Five roses.SUPPER FROM 07HRSPrefers 5 course supper set menu, silver service/family /buffet depending what kind of host they have that day.Normally they likes starter,sorbet,main,desert.cheese &biscuits tea/coffee.Mrs king is a vegetarian but she can eat fish and chicken only.After their desert they like sweet port.Friends -Most of Mr&Mrs kings friends are from South Africa.-wealth people with their own business.-golfers.-Mr&Mrs King are from south Africa-due to his profession and wealth ,the house is expected to be of high standardFamily treeTHE SONS-their are simple people who doesn’t demand much also like the same way of operation like their father- They only comes once a year especially on family gathering.-likes drinking a lot-their favourite drink is still works. Lots of snacksLikes-Soccer and his favourite team is Manchester united and swimming-like to have Champaign for breakfast-eggs Benedict-roibos tea with honey-no juiceSupperThey like a family style service -a three course-most of the operation is controlled by the KingsHow I do my settings for them -always record the matches played if he is not available-make sure their breakfast is ready in town-arrange the swimming costume for them-support their match if they are watching their favourite team in my presence
- golfers having a drink after their final round of golf at the bar.Big fire place going on at the other sideTime for a snackValetMaintain our masters wardrobe and here our master is Mr and Mrs king but also our guests.-valet- change towels in the changing room . Receive clients bags. Pack the cloth after asking the client first.-polish golfers golf shoes, clean the golf bags.-also to pack for Mr king when they are going out of country.-press guest cloth-pour the bathHow I do it-always make a list of what you have pack-pack his cloth in the presentable manner-pick them when discarded-plan the tripWhat I do when organising his trip-first find out where they are going -make a list of what is required-find out about the weather-how long are they going to takeStart packing-with the above information you can start packing-always pack an umbrella-shampoo, pack a sweater/sweatshirt-pack a leisure wear that can be double as the recreational gear and sleepwear.-bathing suit, think ahead-find out about the place-serve space by making colour coded clothing that can fits one type of shoes.-Pay attention to detail.-toiletery,pyjams,sneakers,-always pack the heavy thing first, but also you can put things like shoes on the side pockets.-always pack an extra suit case in case they might do a shopping.Toiletries should be packed in a sealed plasticUnpacking for the guest-make sure all cloth are hanged correctly-make a list of what has been unpacked and confirm that list with the client before its too late and for your safte.-iron is done-hang all pants together, jackets and shorts together and shirts together-never place shoes in the bag without un wrapped-fold everything neatly and make sure all their laundry has been taken out of the laundry area.-leather wear to use a wipe off process with a damp cloth.-inventory of everything which has been packed House boundaries-personally boundaries-no personal information to be discussed with any staff member-having respect of one another's feelings-not to use one’s belonging without permission from the owner-acknowledgement of personal preference with regards to music ,foodFinancial boundaries-not to use household funds for personal use-always keep receipt for anything purchased on the house behalf-by practising the green butler system,vegatable garden, using inviromentary friendly cleaning materials-control of daily petty cash-not to over stock goods.Time boundaries-not to be late for anything-be punctual to work-not to be seen loitering within the premise at knight-no housekeeper to be seen in the guest rooms at night un less informedSECURITY-Security for 24 hrs for the premise –two shifts per day and night-registration book at the entrants gate for guest and golfers with their contact numbers and address. And number plate of vehicle-to sign in when checking in ,sign out when checking out-hand over the house keys before leaving property-in the rooms they are electronic safes.-contact details in case of emergencies at night-check every room after guest has left.-security are provided with radio operation for communication-one security to walk around the premise at night-if the house is not occupied set the alarm on
House staff-Treat them fairly- its a combination of senior and young-the senior involve them into decision making though I finalise-offer the an worker of the month incentive-nice uniform twice a year-annual leave and off duties-assist them in everything with regards to work-train them and lead by example-He is the most senior person-he does all the welcome drinks and cocktails as ordered-help with the serving-help with cleaning-inventory-decision making
-The pantry-As this is my staging area, this is next to kitchen, dinning , bar ,breakfast area and scullery.Frozen------ microwave, min bar fridge, ice machine, ice creamCrockery----cutlery, serving spoon, table cloths, all types of wine glasses tea and coffee. Cups and mugsCleaning materials ---ant –bacteria and all purpose spray and chemical.silver polish Malicious -- menu, sword for opening champagne, cork screw Dry goods --- pepper, salt, coffee ,spices ,rice.
As this is a living in job ,my butlers office is next to my room.What's in there-first aid kit,calender .cartains,white board with maker, personal bin-decorations-shelvesBUTLERS BOOK.-service structure and programs>family needs ,wants, employ schedule, check list ,job description, schedule of functions rules of the house ,suppliers and contractors details.Telephone book-local maps, house plans ,libraries, local outings stadiums sports venues.-telephone logs and cost>name/phone number and suppliers and services.EXTRA KEYS-house and ,guest rooms, car keys and rooms.Travel-agency information-names, addresses and phone numbers-insurance and emergency numbers-copies of passport.Personal information-cloths size of employers ,favourite items of employers ,family, guest-addresses and phone number of all family member and friends-cultural, ethnics and religious traditions-medical concerns>such as allergies for the family and guest-videos/films/plays-Dietary drink, telephone/fax list-long distance area codesFinancial petty cash-orders and purchases made and received-bills paid-bank account details for transfers-monthly and annual summary of the household accounts-all financial records, disbursement voucher bills etc ,weekly and monthly order bookList and records-telephone message forms-credit card order format-long term daily planner-presents in stock-forthcoming events-going away reminder, Christmas bonus list ,wine cellar stock, menu and guest book, instruction book.-own resume, file of employees with HR information >wages. disciplinary actions ,vacation taken-instruction book>guarantees, receipts-own resume.CLOTHING -clothing standards-inventory-dry cleaning record-usage and repair recordCAR LOG BOOKEvery trip taken to be recoded, reason ,time .and mileageMileage to be recorded when filling fuel
