Do you say what you mean and do what you say? Since kindergarten we’ve all learned that the actions we speak are louder than our words – even if we scream the words. What we say matters and what we do based on what we say matters even more. It is essential for those who lead people to align the two. Thoughtful intentions followed by purposeful actions lead the way for your people and elevate the experience you provide to your customers. Our Uncommon Questions will encourage you to inject a bit more thought and purpose into what you say and what you do.

1. How To Use Your
UNCOMMON QUESTIONS
Download this PDF and print at home
or at your local print shop.1
Print the questions on heavy white
cardstock if possible.2
Cut the cards to size using scissors
or a paper cutter.3
Grab your cards, a few friends and
have some uncommon conversations!4

2. Do your words do more
harm than good?
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Do you tell people
what you really think?
Do you control your time
or do you allow others
to control it for you?
Do you ask questions
or merely judge what
you believe you see?

3. Do you say things you don’t
mean just to be polite?
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What should you be
doing right now?
What is bothering you?
What are you doing
to change it?
What promise should
you not have made?