1. BRITTANY SHY
Decatur, GA 30021
(404) 964-2320 bshy_07@yahoo.com www.linkedin.com/in/brittany-shy07
EDUCATION
Valdosta State University Valdosta, Georgia
Masters of Business Administration, Healthcare Concentration
Anticipated, December, 2017
Georgia State University Atlanta, Georgia
Bachelor of Arts, Major in Sociology
December, 2015
EMPLOYMENT HISTORY
Children’s Healthcare of Atlanta, Atlanta, GA
Receptionist March 2016-Present
• Organizes and tracks incoming and outgoing correspondence
• Utilizes Epic daily to obtain patient information to process itemized bill requests
• Routinely utilize Microsoft office to assist managers, leads, and coworkers with daily requests and special
projects
• Continuous use of Chartmaxx software to ensure patient documents are scanned accurately into patient charts
• Created work flow to ensure all correspondence are logged, date stamped, and sorted into accurate categories for
distribution to increase efficiency
• Implemented color coding technique for staff communication within shared email box
Patient Transporter December 2014-May 2015
• Managed patient transport, helped at the front desk and directed patients and families to the appropriate
destination
• Developed a work flow to help monitor time and execute daily duties effectively
• Collaborated with customer service liaisons to ensure patient safety and satisfaction
Diet Clerk/Typist August 2011- March 2016
• Provided excellent customer service by communicating with parents and children to exceed their needs
• Delegated tickets for special food items to service patients
• Answered telephone inquiries and process other service issues
• Skilled in service recovery, primarily chosen by coworkers to resolve issues
Room Service Attendant January 2010-August 2011
• Assisted with public relations, register control, and food service.
• Worked with food service attendants in preparing special items for patients.
• Used interpersonal skills that allow for effective interaction with diverse audiences
Granville Group, LLC Attorneys at Law, Atlanta, GA March 2014-August 2014
Intern
• Corresponded with potential clients to determine their legal needs and routed clients to appropriate counsel
• Responded to all inquiries within a 24 hour period
• Compiled and entered data to assist attorneys with client management
• Utilized scheduling software to schedule and verify appointments and meetings of attorneys
Smoothie King, Lithonia, GA July, 2007-January 2010
Shift Lead
• Interviewed potential employees
• Trained new employees in store policies, services, and register operations.
• Assigned tasks and supervised various other duties.

2. • Monitored cash transactions, administered bank deposits, and ensured proper operation of the store in owner’s
absence