Technology themes and opportunities for the housing sector (as at February 2015).

1. Paul Lees and Brian Moran
technology trends
and opportunities
for the housing sector
Housing 2.0
www.adactushousing.couk

2. Development costs
per unit
Resources committed to
development
=

3. Build costs
+ Interest costs
Grant + Surplus
+ Loans
=

4. WELCOME
TO THE WORLD OF TOMORROW

5. Old habits die hard

7. Web 1.0
The ‘read-only web’
1990 - 2004

8. The ‘dynamic web’
2004 -
Web 2.0

9. http://nmap.org/favicon/#2010

10. Linux
Oracle
C++
Perl
Mason
Java
Jboss
Servlets
1991
1979
1983
1988
2000
1996
2002
1997
http://highscalability.com/amazon-architecture

11. The technology platform wasn’t new…
RECYCLED
PLEASE RECYCLE
Packaging can be disposed of through
waste collection or recycled where facilities
are available. Aware of the duty to help
maintain a better environment the present
packaging is made 100% from recycled
fiber and can be fully recycled.

12. Anyone who doesn’t do this
will be fired.
Jeff Bezos attrib.
On Amazon’s shift to Service Oriented Architecture around 2002
http://siliconangle.com/furrier/2011/10/12/google-engineer-accidently-shares-his-internal-memo-about-google-platform/

15. Housing 2.0
Vision and leadership
to question old ways of working
Fully embrace the opportunities
from existing technology
Keep future technology paths
open and under review
Principles

16. Adapted and updated from work by Michelle Zappa
http://www.michellzappa.com

23. Conducts over 80,000 big data experiments a year

25. Blue
= $200m

28. Likes Blade Runner
Runs
Is over 40
Likes science and analysis

45. http://www.ibm.com/developerworks/library/se-ind-urban-surveillance-infrastructure/
IBM’s Urban surveillance infrastructure maturity model

53. Apple’s Siri Google Now Microsoft’s Cortana

60. Housing 2.0 Platform

61. Social
Platform
Housing 2.0

62. Social
Mobile
Platform
Housing 2.0

63. Social
Mobile
Analytics
Platform
Housing 2.0

64. Social
Mobile
Analytics
Cloud
Platform
Housing 2.0

65. Housing 2.0 Themes

66. Surveillance /
‘coveillance’
Themes
Housing 2.0

67. Surveillance /
‘coveillance’
Customisation /
segmentation
Themes
Housing 2.0

68. Surveillance /
‘coveillance’
Customisation /
segmentation
Automation /
‘friction-free’ services
Themes
Housing 2.0

69. Surveillance /
‘coveillance’
Customisation /
segmentation
Data-led decisions
Themes
Housing 2.0
Automation /
‘friction-free’ services

70. Surveillance /
‘coveillance’
Low cost cameras
Staff as sensors
Tenants as sensors
Tenant health data
Smart Homes
sing 2.0
Housin

71. Surveillance /
‘coveillance’

72. Surveillance /
‘coveillance’

73. Surveillance /
‘coveillance’
AN Other
AN Other
AN Other
AN Other
AN Other

74. Customised and targeted tenant
information
Early warning of failing tenancies
Tiered services
Tiered pricing?
Customisation /
segmentation
sing 2.0
Housin

75. TENANCY BALANCE
REPAIRS SPEND
RECHARGEABLE REPAIRS
ASB CASES / LEGAL ACTION
GAS NO ACCESS
COMPLAINTS
CRM CONTACTS
Customisation /
segmentation

76. TENANCY BALANCEREPAIRS SPENDRECHARGEABLE REPAIRSASB CASES / LEGAL ACTIONGAS NO ACCESSCOMPLAINTSCRM CONTACTS
Customisation /
segmentation

77. TENANCY BALANCEREPAIRS SPENDRECHARGEABLE REPAIRSASB CASES / LEGAL ACTIONGAS NO ACCESSCOMPLAINTSCRM CONTACTSPARETO SCORE
Customisation /
segmentation

78. 0 1
2
3
4
5 6
7 8
9 10
11 12 13+
Customisation /
segmentation

79. 0 1
2
3
4
5 6
7
8 9 10
11 12 13+
Only 0.8% of tenancies are challenging to manage
Customisation /
segmentation

80. Customisation /
segmentation

81. Customisation /
segmentation

82. Real self-service
Mobile and IVR as main channels
Human-free housing management
processes
Automation /
‘friction-free’ services
sing 2.0
Housin

83. CourtDebt
Legal action
InformIdentify
Issue NSP
Apply to
Court
Warn
Chase
HumanMachine
Automation /
‘friction-free’ services

84. One click
repair
adactus
Automation /
‘friction-free’ services

85. Knowledge and insight
Randomised trials
Challenging long-established
practices
Data-led decisions
sing 2.0
Housin

86. y= a e(-bx)
Data-led decisions
Modelled tenancy length

87. tenancies end within 4 years
1
/3
Data-led decisions

88. tenancies end within 7 years
1
/
2
Data-led decisions

89. tenancies end within 14 years
3
/
4
Data-led decisions

90. Data source
2012/13 regional data, Housemark
Data-led decisions

91. Unlikely to need
planned maintenance
Likely to need planned maintenance
Data-led decisions

92. Data-led decisions

93. The 60:40 Rule is inefficient
Data-led decisions

94. Housing 2.0
Vision and leadership
to question old ways of working
Fully embrace the opportunities
from existing technology
Keep future technology paths
open and under review
Principles

95. Old habits die hard

96. Housing Management Department (2008)

97. Housing Management Department (2010)
[THIS PAGE IS INTENTIONALLY LEFT BLANK]

98. Housing Management Department
We’re all housing managers now

99. Paul Lees and Brian Moran
Housing 2.0
www.adactushousing.couk
technology trends
and opportunities
for the housing sector