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Brainum Case Study Vesta

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Brainum Case Study of Vesta
Michiel Flier, Managing Director at Vesta Terminals Antwerp, has two main business drivers: to ensure all employees return to their homes safely at the end of the day, and to offer the best service to customers. About five years ago Vesta started a major automation project at their Antwerp tank terminal, and selected QINO as best fit-for-purpose software to automate their operations from order-to-cash. With the control and insight QINO offers, it helped improve both safety and customer satisfaction. Michiel Flier shares his experience with QINO, supplied by Brainum.

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Brainum Case Study Vesta

  1. 1. Michiel Flier, Managing Director at Vesta Terminals Antwerp, has two main business drivers: to ensure all employees return to their homes safely at the end of the day, and to offer the best service to customers. About five years ago Vesta started a major automation project at their Antwerp tank terminal, and selected QINO as best fit-for-purpose software to automate their operations from order-to-cash. With the control and insight QINO offers, it helped improve both safety and customer satisfaction. Michiel Flier shares his experience with QINO, supplied by Brainum. How QINO helps improve our tank terminal performance CASESTUDY Michiel Flier - Managing Director at Vesta Terminal Antwerp Start of terminal improvement and automation Five years ago Vesta started a major terminal automation project, in which the tank farm’s process control and order- to-cash process were automated. Brainum won the tender, with QINO selected as the best fit to streamline the order-to-cash process for Vesta Terminals. Vesta found Brainum to be a supplier with sound knowledge of liquid bulk management, and QINO the best IT solution to improve the order-to-cash process. This was also because QINO completely integrates with the SCADA terminal control system. Now there is full control of the core process: from the moment of order intake (nominations), through operations, until invoice generation. In control of a new way of working For the automation project, Vesta set up a project team. For the QINO implementation, Brainum tailored the software to the terminal. Vesta entered data into the system. And last but not least, people had to start working with QINO. “When implementing new systems, people usually have to change their way of working,” says Flier. “The terminal started with a no-nonsense just-do-it approach. What I would recommend to others, based on experience with automation projects, is to involve several people that will work with the system, in this case QINO, from the start of the project. And it is also important to pay attention to the culture change required.” In the end Vesta Terminal Antwerp achieved the goals set for this project and found the order-to-cash process automation a good improvement, providing greater insight and control over the operations. Vesta Terminals B.V. Vesta Terminals is an independently operated bulk liquid storage company offering its customers safe and reliable logistics services in the form of storage and transshipment, primarily for crude oil, refined petroleum products, bio fuels and petrochemicals. Vesta currently wholly owns and operates three storage terminals in Antwerp (Belgium), Flushing (The Netherlands) and Tallinn (Estonia) with a total capacity over 1.6 million cubic meters. Our diverse customer portfolio includes international oil traders, major oil companies, petrochemical producers, local fuel distributors and bunker suppliers. Vesta Terminals is a joint venture of Mercuria Energy Asset Management B.V. (MEAM) and Sinomart KTS Development Ltd. www.vestaterminals.com
  2. 2. Improved safety and customer service The main concern of Michiel Flier is to run the terminal safely. On a daily basis numerous people carry out work with hazardous products at the tank terminal. It is his greatest concern to keep everybody safe. QINO helps. The program structured the process of assessing nominations, including product specifications, and through the link with the SCADA control system a line-up for operations can be proposed. It supports the control room in making the right choices. The reduction of human errors also minimises delays, contamination risk, and related cost of errors. The Managing Director of the Vesta Terminal Antwerp explains that his other key business driver is customer service. Vesta focuses on long term customer relations, with a healthy mix of major oil companies, international oil traders, and petrochemical companies. Vesta pro-actively aims to support their customers in completing the storage and handling needs of the various products efficiently and hassle-free. QINO provides the customer service team with instant insight into all customer data, such as order status and stock levels. It saves time on administration and reporting. Valuable time is now spent on actually servicing the customer. Customers can also log in and check their key parameters, such as their actual volumes, at any time. “Whereas in the old days all information surrounding the operations used to be sent by fax and e-mail, now customers can find the information they need in real time online at their convenience,” says Michiel. Brainum Find peace of mind in tank terminal management. Experience the feeling of complete control. Enjoy your processes being in top shape, using QINO as your dedicated IT solution for liquid bulk management. Benefit from the improvements in profitability, compliance and customer satisfaction, while you focus on further growth. Brainum knows how, with over 10 years of experience in applying advanced IT for liquid bulk storage and trading businesses. Brainum’s IT solution, QINO, sets the industry standard with full focus on delivering real time insight in tank terminals performance. The agile team of experts takes care, fulfilling your operational and commercial needs. QINO automates 40 terminals globally, offering over 1500 users 24x7 online access to real-time information. Brainum currently automates 55 terminals globally, offering over 1750 users 24/7 online access to real-time information. Moving forward On the wish list of Flier is integration of QINO with the nomination systems of customers as well as a further development of QINO’s functionalities enabling a fully paperless automation of order to cash. Flier is “very happy with the expansion of the Brainum team”. There will be more room for innovation, and quick response to questions and required updates. Improve your tank terminal performance. Contact Brainum. Call: +31 30 267 10 30 • Email: info@brainum.com • www.brainum.com The customer services team saves valuable time using QINO. Time that used to be spent on administration is now devoted to proactively servicing our customers, which improves satisfaction. The control and insight we get from QINO was a great improvement to our operational management, ensuring 24/7 availability of all operational key performance indicators; a great starting point for me to work on further improvements.

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