Here are top 10 customer service job interview questions you should ask in 2016. It would help you finding the best customer service agents.

1. 10 Customer Service
Job Interview Questions
You Should Ask in 2016

2. Every business understands the game: ‘customer is king’
and ‘customer is always right’.
Thus, hiring customer service agents is more important
than ever!

3. How can you be so sure that you hire competent personnel
in the customer service department?
These top 10 customer service job interview questions
would help you finding the best customer service agents!

4. What do you know about customer service?
First things first, make sure the candidates
understand the field. It is unacceptable if the one
you hired is clueless about customer service. Get
to know their knowledge. Consider it as theory
examinations.

5. Work-life balance is trending now. Regardless of
whether it’s a myth or not, everyone think it’s
important to have a job that they love. Thus, find
out how much a candidate enjoy working as a
customer service agent.
What do you enjoy about working in
customer service?

6. What do you know about the company’s
products and services?
You can always research the company you are
applying for. If a candidate is unable to answer this
question well, obviously they are not the right one.
It’s a crucial question to know how much interest
of a candidate to join your company.

7. What have you done to be a better customer
service agent?
Of course, you don’t want to hire someone who
thinks their job is a dead-end job. A candidate
should be able to address the improvements they
got.
Or, if they’re new, ask about what they are going to
do to be a better customer service agent.

8. Why should we hire you for this role?
Learn what makes the candidate to be a great
customer service agent in particular. Someone
who can convince and impress you based on the
answer of this question deserves to be hired.

9. Do you consider yourself as a team-player?
A customer service agent has to communicate
with many people. Not only to their customers, but
also to their colleagues and seniors as well. So
teamwork is kind of a big deal in customer service
department.

10. How do you handle angry customers?
This question will help you to find out how the
candidate would handle customers. Especially
when pushed to brink and subjected to pressure.
Let them tell about a time when they helped
resolve a difficult customer issue.

11. How would you solve a problem in
a creative way?
Sometimes, creativity is required to handle
customers quickly. Find out how creative the
candidate seems from the beginning by asking
this particular question.

12. How is your view about technology?
In 2016, more and more problems are solved
thanks to technology. A good candidate for
customer service role should realise this fact. Only
hire someone who is excited about the fast-
growing technology, since they would be more
open for better change.

13. How is your online activity?
Are you searching for the right candidate to fill
customer service role? Then, make sure that they
are active users on the Internet. It helps you to cut
the time when adjusting them using customer
service tools.

14. If you’re keen to learn more
on how you can better train
and improve your customer
service team, be sure to
check out
our comprehensive e-Book
that you can get for FREE
here.