Netscaler Java Applet Issue troubleshoot

1. Netscaler Java applet Issues.
Error: "Login Failed! No Response from System. Please check your connectivity. (Connection timed
out: connect.
“Unable to fetch Application Firewall Policy ‘policy Name’ Reason: Not logged on
Resolution:
To resolve this issue, ensure that the ports mentioned in the table are opened, especially port 3010
and 3008.The following table lists the various secure and non-secure ports used by the Web front
end and the Java Applet: Make sure that the below ports are opened from your work station.
Port Type Use Secure
80, TCP HTTP GUI Web front end Non-secure
443, TCP HTTPS GUI Web front end Secure
3010, TCP HTTP GUI Java Applet Non-secure
3008, TCP HTTPS GUI Java Applet Secure

2. Error: Java Applet could not be loaded (NS Version 10.0 73.5)
Resolution:
Open up the Windows Control Panel and start the Java Control panel
Now go to General -> Temporary Internet Files -> Settings and Unselect Keep temporary files on my
computer.
Now go to General -> Advanced and configure the following options
“Mixed code (sandboxed vs trusted) security verification” = “Disable verification”
“Perform certificate revocation checks on” = “Do not check

3. Error: Java Applet could not be loaded/ Citrix Netscaler 10.x java applet hangs while starting
Resolution:
Try above setting. If not working then Lower the security and add the Netscaler URL in Exception list.
Click the Security tab, and then set the Security Level to medium

4. To add Netscaler URL, click on Edit Site List - Add