1. SUCCESS STORY
CLIENT
Axcan Pharma is a privately-held, leading specialty pharmaceutical company that develops and markets a wide range
of products to treat gastrointestinal diseases and disorders. Founded in 1982 and headquartered in Mont-Saint-Hilaire,
Quebec, Axcan Pharma also has offices in the United States, United Kingdom, France, and Germany.
BUSINESS NEED
Axcan Pharma had no central clinical trial management system (CTMS), and yet a growing number of clinical trials.
The organization needed a scalable system that could effectively and efficiently support their thriving research and
development division. Their team also required robust reporting capabilities, access to real-time metrics and statuses,
and integration points with other systems in order to minimize data entry.
SOLUTION
Axcan Pharma found that BioPharm Systems’ Siebel Clinical
accelerator, ASCEND, met most of their needs out-of-the-box
and provided additional desirable functionality for a fraction of
“ We were very pleased with
the support from BioPharm,
the cost of a Siebel Clinical custom implementation. With minor our implementation partner.
configuration changes, the CTMS team at BioPharm Systems was They gave good counsel and
able to turn ASCEND into exactly what Axcan Pharma needed.
understood our business
requirements very well.
RESULTS
Axcan Pharma is very pleased with ASCEND. “Selecting ASCEND
as our solution answered our challenges and much more. The –Axcan Pharma
”
users love the interface as it’s easy to understand,” said Roxane
Aubray, Director, Clinical Operations. “ASCEND helped eliminate administrative paper follow-ups, redundancies,
duplicate efforts, and allowed us to streamline our overall processes.” Axcan Pharma also chose to purchase a
support and maintenance contract, which has proven to be quite useful for the organization.
After working in the system for a year, Axcan Pharma identified some additional configuration changes they would
like to make. The organization has selected BioPharm Systems as their partner for the next phases, which possibly
include the integration of ASCEND with their electronic data capture and clinical data management systems, as well
as the implementation of Oracle Business Intelligence Enterprise Edition (OBIEE).
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