2. 1
Table of Contents
1. Summary...............................................................................................................................2
2. Education ..............................................................................................................................3
3. Technical Courses or Studies .................................................................................................5
4. Employment History ...............................................................................................................6
5. Skills Metrics .......................................................................................................................12
6. Contact Details and References ............................................................................................14
7. Salary and Notice Period ......................................................................................................14
3. 2
1. Summary
Brief Description
In my current position, I manage the successful architecture, design, build and final deployment of a
solution. This constitutes understanding the needs and deliverables, related to architectural
requirements, to ensure delivery of the project. This is then followed up with managing a team of
experts to perform network and infrastructure design and dimensioning.
This also requires forward thinking with regards to services and or applications plus future growth and
technologies, which need to be considered in delivering the best of class solutions today and in the
future.
I bring to the table a “big picture” perspective of organizational dynamics derived from my experience
in the IT industry. This perspective has enabled me to create successful responses to new challenges
in rapidly changing environments.
Other qualifications I offer:
The necessary professional background to define and deliver customer focused, technically
sound business solutions.
Experience providing strong leadership and vision.
The necessary skills to successfully manage and implement large and complex technical IT
projects
My experience is diverse; my ambition for steering growth and continuous improvement is high, and
my ability to fulfil my promises is proven.
Availability 1 Calendar Month
Date of Birth 23 December 1970
Languages English and Afrikaans
ID Number 7012230048082
4. 3
2. Education
Institution UNISA
Year Completed 2015
Qualification Attained Bsc Informatics
Institution Foster Meiller
Year Completed 2005
Qualification Attained ITIL Service Management
Subjects Passed
Institution Gordon’s Institute of Business Science
Year Completed 2004
Qualification Attained Foundation Management Program Certification
Subjects Passed Computers and Technology, Improving Operational Performance,
Marketing and Sales, Understanding the Business Environment,
Management, Intro to Financial Management and Leadership and
Performance Management
Institution The Insurance Institute of South Africa
Year Completed 2003
Qualification Attained Certificate of Proficiency
Subjects Passed Short Term Insurance I
Institution Lyceum College
Year Completed 1991
5. 4
Qualification Attained Matric
Subjects Passed English, Afrikaans
Institution Johannesburg Technical College
Year Completed 1988
Qualification Attained National Technical Certificate Part 4
Subjects Passed Maths, Electronics, Digital Electronics, Communication Electronics
High School Sir John Adamson Secondary School
Year Completed 1986
Standard Attained Eight
Subjects Passed Maths, History, Science, Afrikaans, English, Biology, Accountancy
6. 5
3. Technical Courses or Studies
Year 1992
Institution IBM
Course AS400 System Operator Workshop
Year 1999
Institution IBM
Course OS400 Structure, Tailoring and Basic Tuning
Year 1999
Institution Complete Software Solutions
Course Lotus Notes / Domino 4.5 System Administration
Year 2001
Institution SAP SA
Course SAP50 Basis Technology
Year 2001
Institution Ambassador
Course Microsoft Windows 2000 Network and Operating System Essentials
Year 2002
Institution FileNet
Course Panagon IS Systems Administrator
Year 2002
Institution Accelerating Business Communications
Course Business Writing Skills
Year 2003
Institution Futuristic Training and Development
Course High Impact Communications Training for Leaders
Year 2005
Institution Foster Melliar
Course IT Service Management
Year 2009
Institution Imsimbi
Course Finance for Non Financial Managers
7. 6
4. Employment History
Name of Company Zurich Insurance Company South Africa (Previously S.A.Eagle)
Dates of Service July 2011 to Current
Position Held Senior Technical Architect
Reporting To CIO
Duties and Responsibilities:
Give input to the strategic technology direction of the organisation
Carry out research and consult industry experts with regard to best practices and technology
trends.
Overall accountability for the quality, standards, usability and management of technical
infrastructure components
Research, high level design, and management of the build and deployment moderately
complex architectures.
Ensure alignment of local Technical Architecture to group architectural standards.
Technical/Infrastructure Architecture
Ensure the development and maintenance of a practical and achievable enterprise-wide
technology architecture that will sustain/support organisational competitiveness.
Conduct gap analyses between the technology architecture and technology in use.
Initiate projects and other activities to ensure adherence to the enterprise architecture.
Ensure that roadmaps and migration strategies exist to take the organisation from the current
state to the future state of IT infrastructure.
Infrastructure Plan
In conjunction with the Head IT Operations, ensure technology infrastructure planning is
translated into plans for technology acquisition, staff training and recruitment with regard for
technology usage policies and standards.
Ensures that the IT infrastructure plan is regularly assessed for contingency aspects (DR and
BCP).
Alignment of Applications/System to Technical Architecture
During the Initiation and Design phases (SDLC) ensures that new functionality being
developed is aligned to the technical architecture and is optimally configured for high
availability.
Ensures that all infrastructure technology changes/releases are pro-actively monitored for
threats and opportunities, with clearly assigned responsibilities and with a defined process that
uses proven and reliable resources.
8. 7
Technical Architecture Standards
Ensure that all new technologies acquired are supported by technical architecture
documentation for implementation by the Operations team.
Ensure that technical standards are adhered to by conducting periodic audits and reviews.
Ensure alignment of local technical architecture to group architectural Standards.
Research and Development and acquisition of new technology
Review market and vendor developments for appropriation and introduction into company.
Maintains a good relationship with vendors and third parties.
Promote industry watch functions and benchmarking.
Achievements:
Project Management:
I was the project manager responsible for the relocation of the Zurich Insurance Company’s primary
data centre. The relocation project was a success, delivered within the project budget and with no
impact to users. The success of the project received recognition from Zurich Financial Services
internationally and was said to be one of the most professionally managed data centre relocation
projects.
Business Analysis:
Due to staff shortages, I took on the role of business analysis in multiple projects at Zurich, completing
both the Business requirements documentation and business case for these projects
Name of Company Zurich Insurance Company South Africa (Previously S.A.Eagle)
Dates of Service April 2007 June 2011
Position Held Assistant Manager IT Architecture
Reporting To Manager IT Production Services
Direct Reports Senior Architect, Architect
Duties and Responsibilities:
Project Deliverables:
Manage the successful architecture/ design build and final deployment of hardware, networks
and middleware solutions on major strategic initiative as well as numerous other projects and
changes
Provide scope into project deliverables, related to architectural requirements, to ensure the
delivery of the project fully enables the business to achieve their goals
Monitor and ensure deliverables are met within the specified time and budget
Achieved various savings for the organisation by Looking for opportunities to optimise the
project and reduce costs
Manage and ensure compliance to IT Security requirements as specified by Zurich Group
9. 8
Design and build effective security architecture in line with Zurich security architecture
Prepare and manage project infrastructure budget, ranging from R10 000 up to R25m.
Prepare and manage the Project Plan for Architecture deliverables
Management of outsource services related to architecture design to ensure the successful
delivery in line with the business requirements
Procurement of hardware and software in accordance to Zurich IT standards and governance
Compile statement of work per project and manage the agreement to completion and
successful delivery of the project.
Design, implementation and testing of a disaster recovery environment
Volume and load testing, analysis and reporting
Effective architecture Governance:
Effective definition and interpretation of processes in line with group IT governance
Manage the delivery of project hardware and network solutions and appropriate architecture
documentation in line with company deployed project methodology
Ensure effective compliance to group architecture policies and standards
Research:
Effective gathering of information via internet, networking and trusted vendors
Effectively analyse gathered information and applying these to meet project and business
requirements
Ensure gathered information is the most up to date and relevant to meet project requirements
Compile recommendation based on gathered information and project requirement
Initiation and management of proof of concepts for leading edge technology
People Management:
Recruitment & Selection
Performance Management
Staff Development and Personal development planning
Set and agree Personal Objectives
Achievements:
Established the IT Architecture team
Lead team on major strategic projects, which required redesign of the IT infrastructure and
applications supporting the business processes and core applications. Projects included
o Project Safari – Business transformation project – Introduction of virtual infrastructure
and high availability for core business applications, Responsibilities included the
management of an infrastructure budget of +/- R 25 mil.
o Project Bermuda – Strategic business partnership – Design and implementation of an
IT infrastructure that would provide SaaS as well as IaaS to a strategic business
partner. Responsibilities included the management of an infrastructure budget of +/- R
15 Mil
o CSWE – WEB Portal solution to allow broker self-service capability as well as to
modernize a legacy green screen application.
o Email Encryption
10. 9
o VMware and Cloud Computing RFP – Completed the high level conceptual design.
The solution could potentially provide a saving of up to 25% of the IT operational
costs. The RFP was however retracted due to the initiation of project Safari
Successful design and implementation of a virtual server infrastructure at the primary data
centre. The solution provides sufficient capacity to allow for agile response to delivering of
server infrastructure within 2 – 6 working days
Act as a conduit into group IT Architecture
First in Zurich group to implement backup encryption on the IBM AS400 system
Name of Company Zurich Insurance Company South Africa Ltd
Dates of Service March 2002 to March 2007
Position Held Assistant Manager IT Infrastructure
Reporting To Manager IT Production Services
Direct Reports x2 IT operation Administrators
Duties and Responsibilities
Production Infrastructure:
Supporting, upgrading and maintaining production systems.
Ensuring systems are stable.
Responsible for the upgrade of hardware and operating systems, to ensure system integrity
and ongoing support
Ensure compliance and adherence to Infrastructure Security Requirements
Ensure compliance and adherence to Production Standards and Procedures
Ensure Production Services available within Service Levels including:
o System availability
o Problem resolution times
Outsource Management:
Contract Management for all outsourced maintenance contracts
Managing of service levels in accordance with agreed contracts and service levels.
Negotiation and implementation of new service agreements
Annual reviews and updates of existing support contracts
Project co-ordination:
Coordinating projects to ensure they are in line with the IT Project Methodology
Develop and implement all approved projects to be measured on the following success
criteria:
o Delivery within agreed timeframe
o Project actual within project budget
o Functionality delivered in accordance with agreed project scope
11. 10
o Implementation stability achieved
People Management:
Recruitment & Selection
Performance Management
Staff Development and Personal development planning
Set and agree Personal Objectives
Budgeting:
Assisting with the preparation and monitoring of annual operational budgets.
Manage IT expenditure to ensure no deviation from the IT budget, including specified savings
and additional budget requirements.
Processes and Procedures:
Implementing, revising and monitoring of processes, standards and procedures in order to
optimize the usage of department resources
Ensure a common understanding of requirements within each process
Achievements:
Contributed to the design of a corporate wireless network. Various penetration tests where
conduct on the configuration, with zero successful hacking attempts. The network was said to
be one of the most secure in Southern Africa at the time. The solution also received
recognition at the Zurich financial services group, annual security conference. The design was
included in the Zurich Security architecture handbook.
Established operations team tasked with day to day service availability and capacity
Lead service delivery teams on major deployment and data centre relocation projects
Established operational standards
Stood in for IT Operations Manager as required
Name of Company S.A.Eagle Insurance
Dates of Service September 2000 to February 2002
Position Held Technical Analyst - Operating Systems and Hardware
Reporting To Assistant Manger Architecture
Duties and Responsibilities
Technical / Functional Role:
Research and document I.T. Technology within an Architecture Framework.
Maintain and review and set IT Standards for current and future technologies.
Provide technical assistance for Operating system and hardware into strategic projects.
Provide second level support to I.T. Service department
Assistance provided with the research and development of networking requirements
Project Role:
Provide input and recommendations to achieve project goals and objectives.
12. 11
Compile Infrastructure recommendations to support strategic projects, according to scope and
requirement.
Comply to Project Methodology
Support Project through development phase for any Hardware or operating System
requirements.
Relationship Management:
Manage relationships with suppliers, to ensure project objectives and business requirements are
met
Name of Company S.A.Eagle Insurance
Dates of Service October 1988 to August 2000
Positions Held Data capture clerk
As400 Administrator
Operations Supervisor
Direct Reports x3 AS400 Operators
I started my career as a data capture clerk at SA Eagle. I was then offered an opportunity as a
trainee AS400 operator. I developed from a trainee operator to take the post of supervisor. Duties
included
Shift management
Staff Management
Performance Management
Ensure successful completion of Day-end, Month-end and Year-End processing.
13. 12
5. Skills Metrics
Written Communication
Thinking through in advance what to say.
Being able to condense information/produce concise summary notes.
Adapting writing style for different audiences.
Verbal Communication
Listening carefully to what others are saying.
Able to clarify and summarise what others are communicating.
Being sensitive to body language as well as verbal information.
Flexibility
Keeping calm in the face of difficulties
Planning ahead, but having alternative options in case things go wrong
Thinking quickly to respond to sudden changes in circumstances
Teamwork
Contributing ideas effectively in a group.
Listening to others' opinions.
Being assertive
Leadership
Organising and motivating others.
Making decisions and seeing them through.
Taking a positive attitude to frustration/failure.
Accepting responsibility for mistakes/wrong decisions.
Planning and Organising
Setting priorities.
Identifying the steps needed to achieve goals
Being able to work effectively when under pressure.
Completing work to a deadline.
14. 13
Investigating, Analysing and Problem Solving
Collecting, collating, classifying and summarising data
Using creativity/initiative in the generation of alternative solutions to a problem.
Differentiating between practical and impractical solutions.
Computer Skills
Microsoft Word
Microsoft Excel
Microsoft Power Point
Microsoft Visio
Microsoft Project
Using the Internet and email.
Developing Professionalism
Accepting responsibility.
Ability to work under own direction and initiative.
Making choices based on own judgement.
Paying care and attention to quality in all work.
Taking the opportunity to learn new skills.
Drive and enthusiasm to achieve goals
15. 14
6. Contact Details and References
Contact Details:
Mobile +27 82 495 0068
Office + 27 11 370 9808
Alternate Contact Number +27 82 414 8905
Email Belinda.Rautenbach@Zurich.co.za
Alternate Email Rautentooten@Gmail.com
References:
Billy Herholdt Service Delivery Manager +27 82 490 0806
Andre Illingworth Incident Problem Release Manager +27 82 610 4823
Riana van Der Westhuizen IT Development Manager +27 82 226 1792
7. Salary and Notice Period
Current Package:
Cost to Company R 987 918.96 per Annum
Annual Increase 1st April
Notice Period:
1 Calendar Month
