Tracking System Technology Assessment for Special Exhibition. Six Sigma (DMAIC) - process efficiency. Tracking technology devices Benchmark on other museums.

1. Special Exhibition
Attendance
Analysis
Bethany, Neha, Bahaa

2. 1
Define
Project Description;
Scope;
Stakeholders

3. The Cleveland
Museum of
Natural History
Our Global Kitchen:
Food, Nature, Culture

4. PROBLEM STATEMENT
▪ Special Exhibits
▪ Attendance Tracking
▪ Use of Volunteers
▪ Budget Limitation

5. PROJECT CHARTER
▪ Difficulty with Objective Metrics
▪ Team Strengths
▪ Benefits to Museum

6. STAKEHOLDERS
▪ The Cleveland Museum of Natural
History
▪ Museum Visitors
▪ Case Western Reserve University
▪ Our Group

7. 2
Measure
Current/Past Methodologies;
Benchmarking

8. CURRENT/PAST METHODS
▪ No current methods to track the
visitors attending special
exhibits
▪ Volunteers to track visitor count
▪ All the visitor information
collected in Tessitura while
issuing tickets

9. BENCHMARKING
▪ Cleveland Museum of Art
▪ Cleveland Botanical Garden
▪ London History Museum
▪ Drents Museum
▪ The Metropolitan Museum of Art

10. 3
Analyze
Existing Data Assessment

11. EXISTING DATA

12. EXISTING DATA

13. 4
Improve
Brainstorming;
Technical Memos

14. CURRENT PROCESS
Admission
Check or Buy
Ticket
Special
Exhibition
Online
Purchase
Regular
Exhibition
Data:
Name
Address
Data:
Name
Zip Code
Track
Ticket
Barcode

15. BRAINSTORMING
▪ Counting Systems
▪ Bluetooth
▪ RFID
▪ Current IT System
▪

16. PRODUCT MEMOS
▪ Work-Study Position
▪ Turnstile
▪ V-count Heatmap+
▪ Walker Wireless
▪ Traf-sys
▪ Sensource

17. 5
Future Work

18. NEXT STEPS
▪ Careful consideration of the
proposals
▪ Implementation

19. Special Exhibition
Attendance
Analysis
Bethany, Neha, Bahaa