Presentation on environmental improvement programming conducted at ASBO International Facility Masters Conference.

12. LEADERSHIP STRATEGIC PLANNING CUSTOMER FOCUS PROCESS MANAGEMENT WORKFORCE FOCUS RESULTS Systems Approach Baldrige Criteria Performance Excellence Framework Measurement, Analysis and Knowledge Management ENVIRONMENT, RELATIONSHIPS AND CHALLENGES

16. Each process shows key steps taken from beginning to end including decisions made and links to subordinate or parallel processes. Every box on the process chart is detailed to include narratives, forms or other details to assist the end user. ISO 9001 ASBESTOS PROCESS

21. CMS DENR Secretary Ross Recognizing CMS North Carolina ESI Partners Strategic Partnerships NC Environmental Stewardship Initiative NC Department of Labor USEPA, AASA, ASBO, Clean Air Works…

22. TACTIC MANAGEMENT PLAN TEAMS

28. Continuous Improvement Plan Template

32. SAMPLE BENCHMARKS W/KPI 2. Cost/Student – total transportation cost/total expected regular and SE students transported to assigned schools. $797 - $881 $748 $756 $756 $756 5 Performance Standard – within +/- 5% of national average cost based on data from the Council of Great City Schools KPI Survey (Avg for FY 2009 = $839) 6. Daily Bus Runs – average number of daily bus runs (trips) per bus route (morning and afternoon). 4.2 runs/bus 4.99 runs/bus 5.04 runs/bus 5.04 runs/bus 5.04 runs/bus 5 Performance Standard – greater than the average runs/bus based on CGCS survey data (based on 09-10 20 th day data) 10. Bus Arrival Times – AM and PM arrival times at schools for buses reporting 80% or more during an identified period in the Spring 90% 94.77% 94.67% 97.27 97.27 5 Performance Standard - CMS STO Target: 90% Early and/or Optimal Arrival Times as measured by the Data Dashboard Metric 12. Bus Accident Rate – total number of preventable accidents per million miles driven. 15-20 tbd 7.8 6.6 6.6 5 Performance Standard – Per the National Safety Council, a preventable accident is one that the driver failed to do all that reasonably could have been done to avoid the accident. Target is 15 to 20 preventable accidents per million miles driven Benchmark/KPI Ranking Standard 9/30/2009 12/30/2009 3/31/2010 6/30/2010 Rating 5. Best Practice 4. Target 3. Acceptable 2. Needs Improvement 1. Unsatisfactory

34. O&M Best Practices

38. TYPICAL HVAC SYSTEM

39. INADEQUATE VENTILATION

40. CLASSROOM AIR DELIVERY SYSTEMS Squirrel Cage Fan Coil System Cleaning HVAC systems increases efficiency, reduces energy consumption and improves air quality

41. Informative Guides Videos Problem Solving Wheel USEPA TOOLS FOR SCHOOLS PROGRAM

43. HAZARD COMMUNICATION Material Safety Data Sheets (MSDS) for ~480 chemicals used by Building Services supporting facilities available for download though CMS MSDS on-line library. Additional departments initiating participation. MSDS CONTENTS Section 1. Product Identity Section 2. Hazardous Ingredients and Exposure Limits Section 3. Chemical Characteristics Section 4. Fire and Explosion Information Section 5. Reactivity Section 6. Health Effects Section 7. Handling and Storing Instructions Section 8. Control Measures

57. DATA DASHBOARD To include normalized utilities; fuel consumption; emissions, solid waste and more; being deployed at this time

59. SchoolDude University Brian Kasher © 2009 USEPA NATIONAL MODEL OF SUSTAINED EXCELLENCE & NATIONAL MENTOR OF THE YEAR