1. QSYSTEMS Management
QSYSTEMS Management DATASHEET
Pro-Active Systems Management Solutions for IBM i
A One-way Ticket to
Nippon Express Case Study
Performance Degradation QSYSTEMS Management Implementation Results
The bad news is that all IT environments experience
problems. For many IBM® i for Business® shops, time Preventive Action: Message filtering increases problem
visibility so action can be taken in advance. Many
consuming SLA’s and reports, poor response times,
previously unknown problems have been seen and
high CPU and inadequate capacity planning through resolved this way.
lack of historical information can conspire to
Reduce Business Risk: Immediate notification of system
adversely affect system performance. When even
issues even after business hours shortens or eliminates
small problems gather momentum, Managers can possible downtime.
find they’re on the fast track to a systems disaster.
Leverage Investment: Weekend monitoring hours have
The really bad news is that poor system performance
been mostly eliminated. Messages can be answered by
will directly affect the organisation’s ability to phone and faster action taken.
operate effectively – in short; your problem just
Performance Monitors: Live performance monitoring for
became everyone else’s problem. As Shin Nakamura,
the first time allows immediate response when
Systems Analyst at Nippon Express explains: applications are causing performance issues on any
system.
“In a worst case scenario, if our system were to fail Performance Review: Historical performance reporting
during weekday off-hours or weekends, our business allows visibility of trends for planning and answers user
operation would effectively stop. The impact on other requirements for information.
areas, such as the air transportation business would
Accountability: Message history allows tracking of
be extreme. Even in a less serious situation, users can
response times and determination of who answered in
be impacted and that means, to varying degrees,
case of issues. Programmers are now more directly
productivity and revenue loss. These are the responsible when program halts occur. Response time
situations we needed to avoid.” has been reduced from 60 to 10 minutes.
Efficiency: System operator time now used more
Delivering on a Promise efficiently by eliminating unnecessary, repetitive manual
IT Managers that can instil a pro-active approach to monitoring tasks. Each operator spends 87% less time
monitoring system.
systems management can effectively reset the clock
in their favour. Working with real-time alerts and Measurement: Has allowed us to determine the
accommodating thresholds for any urgent messages, effectiveness of performance changes over time. After
adding processor to NYC system CPU usage reduced 15%.
degrading performance of the system or critical
business applications will create the essential ‘extra Management: Disk space monitoring has allowed us to
pin-point abuse of space (excessive deleted records,
time’ that managers need to avoid delays and
unnecessary large files) and get it corrected. Millions of
problems. Improving efficiency this way extends the deleted records were removed.
promise of delivery throughout the systems
Cooperation: Working with programmers we have
environment, to the benefit of the entire company.
identified sources of problems and worked to eliminate
them. Through this process we have actually reduced the
Running like Clockwork number of messages that halt operations by about 10%.
The IBM i and System i™ specialist, CCSS, offers IT Centralized View: With a complete view of all systems we
Managers a powerful suite of proven systems can catch issues that might have been missed previously.
100% of system events are visible in real-time, allowing us
management solutions. QSystem Monitor, QMessage
to double what is delivered with the same ISD resources.
Monitor and QRemote Control can help time-
Additional Time Saved:
strapped managers stay one step ahead of their
Time to receive DI Data: Reduced from 6 hours to 1 hour
system demands and are already the preferred
(84% Improvement)
solutions to logistics giants such as Nippon Express
Time saved at Branch: Reduced from 2 hours to 20
(USA), Con-way Enterprise Services, and Newpenn
minutes (84% Improvement)
Motor Express.

2. Performance Monitoring
Monitor virtually any component of your AS/400®, iSeries®,
System i, or Power™ Systems running IBM i including job status
and performance, memory pool performance, system
performance, IBM WebSphere® MQ performance, LPAR, system
configuration, objects, ASP’s, IOP utilization, communications
Real-time and historical performance and status.
performance monitoring and
Reporting
reporting for single, distributed,
large scale or LPAR Power Systems
Total automation for routine and time consuming reporting tasks
running IBM i networks.
saves vast amounts of time. Run reports for single or multiple
systems at a predefined time. Produce instant SLA’s. Clear
graphical reports quickly illustrate ongoing performance trends
to colleagues and management.
Message Escalation
Escalate critical messages to defined individuals via pager,
mobile phone, email or the enterprise console for immediate
resolution. Event monitoring ensures if a scheduled task does
not complete you will be informed.
Networked filtering, escalation and
Message Management
message management for single,
Dictate the viewing and answering capabilities of users and keep
distributed, large scale or LPAR
sensitive information secure. Automatic central system transfer
Power Systems running IBM i
ensures central monitoring remains unaffected by a central
environments.
system failure. Speech software and colour coded messages
bring visibility and audibility to important message alerts as they
break.
Mobile Management
Freedom to manage the system and remain on the move.
Receive, acknowledge and reply to messages sent from the
Power System running IBM i. Access data and run commands
directly from a mobile phone. Field staff can manage key
business measurements securely – exit programs offer infinite
possibilities such as the checking of turnover figures, stock levels
A convenient, interactive, two-way, or credit limits or inputting orders, reserving stock and starting
mobile solution with all the control batch runs.
and usability required to manage
the Power System running IBM i
Integration
network from any location.
QSystem Monitor and QMessage Monitor can be used as stand
alone solutions. QRemote Control benefits from many additional
security and escalation features of QMessage Monitor and must
be used in tandem. Together the three products form a powerful
alliance – the total IBM i systems management solution.
CCSS (USA) Corporation CCSS Deutschland GmbH
CCSS (Europe) Ltd
6 The Courtyard Lynnbrooke Centre, Suite 100 Hinter Hoben 149
Gillingham Business Park 2435 Lynn Road 53129 Bonn Germany
Gillingham Kent ME8 0NZ England Raleigh NC 27612 USA
Tel: +44 (0) 1634 370 444 Tel: + 1 919 256 8260 Tel: +49 (0)228 9168 207/417
Fax: +44 (0) 1634 370 555 Fax: +1 919 256 8271 Fax: +49 (0) 228 9168 102
Email: info@ccssltd.com Email: info@ccssltd.com Email: info@ccsseurope.de
www.ccssltd.com
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