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Jigjiga health science college department of public health management
1. Jigjiga health science college
department of public health
Health Service Management
Crh:4
By Abdireshid
May, 2023 ,Jigjiga, Ethiopia.
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2. Learning Objectives
• At the end of this session the student will be able to :
─ Define health , management, and other technical
Terms
─ differentiate between efficiency and effectiveness
─ Understand different principles of management
─ Understand different managerial roles , skills , and
functions
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3. Health
• Maximization of the biological and clinical indicators of
organ function and the maximization of mental, and role
functioning in every day life.
– WHO definition of Health
Health services:
• Specific activities within the larger domain of health care
undertaken to maintain or improve health or to contain
decrements of health.
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4. Health service organizations
• Are entities that provide the organizational structure
within which the delivery of health services is made
directly to consumers.
• Example , Karamara General Hospital.
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6. Concepts and definitions of terms
• Although so old as practice & universal it has no agreed
definitions
• Definitions are several & given by different authorities in
the field
• Management as the body of knowledge & discipline is a
science & its application to the solution of organizational
problems is an art.
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7. Definitions ….
• Management is the process of designing and
maintaining an environment in which individuals
working together in groups, efficiently to accomplish
selected aims ( Harold Koontz )
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8. Definitions ….
• The art of getting things done through others (Mary
Parker Follet ) – she considered the role of an external
environment
• A process consisting of planning, organizing, actuating &
controlling, performed to determine & accomplish the
objectives by the use of people and resources (George
R. Terry )
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9. Definitions ….
• It is when one or more managers individually &
collectively setting and achieving goals by exercising
related functions (Plunkett)
• Management is getting things done:
– commitment to achievement
– states specifically what is to be achieved
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10. Definitions ….
• Management can be compared with a pipeline where
– Inputs(resources) are entered,
– Processed through the management functions of
planning, organizing, directing and controlling and
finally
– Output in the form of goods and services or
information.
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12. Characteristics of Management
• Universal : It applies every where
• Continuous process: Carried out through out the budget
year.
• Dynamic: Changes from one form to another
• Pervasive: practiced in every organization
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14. Administration versus Management
• Administration is an overall determination of polices
and major objectives
• Management is essentially an executive function , the
active direction of human effort
• Thus, as a function, administration is determinative
while management is essentially executive.
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15. Class discussion
• Efficiency versus effectiveness
• Which one is the best for managers /
organizations, efficiency or effectiveness ?
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16. Efficiency (“Doing things right”)
• The ability to minimize the use of resources in achieving
organizational objectives
• Is about reaching ends by only the necessary means or by
the least wasteful use of resources
• Division of labor and convergence of work
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17. Basic concept of efficiency:
─ Do not waste resources;
– Produce each output at least cost;
– Produce the types and amounts of output which people
value most.
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18. Effectiveness (“ Doing the right
thing”).
• The degree to which a stated objective is being or has
been achieved.
• It is something that management tries to improve
• Doing the right things in the right way at the right times
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19. Effectiveness…
• It is the comparison of objectives with their achievement
• Comparison of objectives with their achievements)
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21. The Management process
Management is a process :
• A set of interrelated and interactive on-going activities
and functions.
• A systematic method of handling activities
• Involves achieving goals through people and utilization of
other resources
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