2. 2
Chapter Objectives
Know the characteristics and power of the
four types of scales- nominal, ordinal,
interval, and ratio.
Know how and when to use the different
forms of rating scales and ranking scales.
Explain stability and consistency and how
they are established.
Discuss what “goodness” of measures means,
and why it is necessary to establish it in
research.
3. Scale
Is a tool or mechanism by which
individuals are distinguished as to how
they differ from one another on the
variables of interest to our study.
3
4. scales
There are four basic types of scales:
1. Nominal Scale
2. Ordinal Scale
3. Interval Scale
4. Ratio Scale
4
5. scales
The degree of sophistication to
which the scales are fine-tuned
increases progressively as we move
from the nominal to the ratio scale.
The information on the variables can be
obtained in greater detail when we
employ an interval or a ratio scale than
the other two scales.
5
6. scales
With more powerful scales,
increasingly sophisticated data
analyses can be performed, which in
turn, means that more meaningful
answers can be found to our research
questions.
6
7. Nominal Scale
A nominal scale is one that allows the researcher to assign
subjects to certain categories or groups.
What is your department?
O Marketing O Maintenance O Finance
O Production O Servicing O Personnel
O Sales O Public Relations O Accounting
What is your gender?
O Male
O Female
7
8. Nominal Scale
For example, the variable of gender,
respondents can be grouped into two
categories- male and female.
Notice that there are no third
category into which respondents
would normally fall.
8
9. Nominal Scale
The information that can be
generated from nominal scaling is to
calculate the percentage (or frequency)
of males and females in our sample of
respondents.
9
10. Example 1
Nominally scale the nationality of
individuals in a group of tourists to a country
during a certain year.
We could nominally scale this variable in the
following mutually exclusive and
collectively exhaustive categories.
American Japanese
Russian Malaysian
Chinese German
Arabian Other
10
11. Example 1
Note that every respondent has to fit
into one of the above categories and
that the scale will allow computation of
the numbers and percentages of
respondents that fit into them.
11
12. Ordinal Scale
Ordinal scale: not only categorizes variables in such
a way as to denote differences among various
categories, it also rank-orders categories in some
meaningful way.
What is the highest level of education you have
completed?
O Less than High School
O High School/GED Equivalent
O College Degree
O Masters Degree
O Doctoral Degree
12
13. Ordinal Scale
The preference would be ranked ( from
best to worse; or from first to last) and
numbered as 1, 2, 3, and so on.
13
14. Example 2
Rank the following five characteristics
in a job in terms of how important they
are for you.
You should rank the most important
item as 1, the next in importance a 2,
and so on, until you have ranked each
of them 1, 2, 3, 4, or 5.
14
15. Example 2 (Cont.)
Job Characteristic Ranking
The opportunity provided by the job to:
1. Interacts with others _____
2. Use different skills _____
3. Complete a task to the end _____
4. Serve others _____
5. Work independently _____
15
16. Example 2 (Cont.)
This scale helps the researcher to
determine the percentage of
respondents who consider interaction
with others as most important, those
who consider using a number of skills
as most important, and so on. Such
knowledge might help in designing jobs
that would be seen as most enriched by
the majority of the employees.
16
17. Example 2 (Cont.)
We can see that the ordinal scale
provides more information than the
nominal scale. Even though differences
in the ranking of objects, persons are
clearly known, we do not know their
magnitude.
This deficiency is overcome by interval
scaling.
17
18. 18
Interval Scale
Interval scale: whereas the nominal
scale allows us only to qualitatively
distinguish groups by categorizing them
into mutually exclusive and collectively
exhaustive sets, and the ordinal scale to
rank-order the preferences, the
interval scale lets us measure the
distance between any two points on the
scale.
20. Example 3a
Indicate the extent to which you agree
with the following statements as they
relate to your job, by circling the
appropriate number against each,
using the scale given below.
strongly disagree 1, Disagree 2
Neither Agree Nor Disagree 3
Agree 4, Strongly Agree 5.
20
21. Example 3a (Cont.)
The following opportunities offered by
the job are very important to me:
21
Interacting with others 1 2 3 4 5
Using a number of
different skills
1 2 3 4 5
Completing a task from
beginning to end
1 2 3 4 5
Serving others 1 2 3 4 5
Working independently 1 2 3 4 5
22. Example 3a (Cont.)
Suppose that the employees circle the
numbers 3, 1, 2, 4, and 5 for the five items.
The magnitude of difference represented
by the space between points 1 and 2 on the
scale is the same as the magnitude of
difference represented by the space between
points 4 and 5, or between any other two
points. Any number can be added to or
subtracted from the numbers on the scale,
still retaining the magnitude of the difference.
22
23. Example 3a (Cont.)
If we add 6 to the five points on the
scale, the interval scale will have the
numbers 7, 8,….., 11 ( instead of 1 to
5).
The magnitude of the difference
between 7 and 8 is still the same as
the magnitude of the difference
between 9 and 10. It has an arbitrary
origin. 23
24. 24
24
Example 3b
Circle the number that represents your feelings at this particular
moment best. There are no right or wrong answers. Please answer
every question.
1. I invest more in my work than I get out of it
I disagree completely 1 2 3 4 5 I agree completely
2. I exert myself too much considering what I get back in return
I disagree completely 1 2 3 4 5 I agree completely
3. For the efforts I put into the organization, I get much in return
I disagree completely 1 2 3 4 5 I agree completely
25. Ratio Scale
Ratio scale: overcomes the
disadvantage of the arbitrary origin
point of the interval scale, in that it has
an absolute (in contrast to an arbitrary)
zero point, which is a meaningful
measurement point.
What is your age?
26
27. Ratio Scale
The ratio scale is the most powerful
of the four scales because it has a
unique zero origin ( not an
arbitrary origin).
The differences between scales are
summarized in the next Figure.
27
30. 30
Developing Scales
The four types of scales that can be used
to measure the operationally defined
dimensions and elements of a variable are:
Nominal, Ordinal, Interval, and Ratio
scales.
It is necessary to examine the methods of
scaling (assigning numbers or symbols) to
elicit the attitudinal responses of subjects
toward objects, events, or persons.
31. 31
Developing Scales
Categories of attitudinal scales:
(not to be confused with the four
different types of scales)
The Rating Scales
The Ranking Scales
32. 32
Developing Scales
Rating scales have several response
categories and are used to elicit
responses with regard to the object,
event, or person studied.
Ranking scales, make comparisons
between or among objects, events, or
persons and elicit the preferred choices
and ranking among them.
33. 33
Rating Scales
The following rating scales are often
used in organizational research.
1. Dichotomous scale
2. Category scale
3. Likert scale
4. Numerical scale
35. 35
Dichotomous Scale
Is used to elicit a Yes or No answer.
(Note that a nominal scale is used to
elicit the response)
Example 4
Do you own a car? Yes No
36. 36
Category Scale
It uses multiple items to elicit a single
response.
Example 5
Where in Jordan do you reside?
Amman
Mafraq
Irbid
Zarqa
Other
37. 37
Likert Scale
Is designed to examine how strongly
subjects agree or disagree with
statements on a 5-point scale as
following:
_________________________________
Strongly Neither Agree Strongly
Disagree Disagree Nor Disagree Agree Agree
1 2 3 4 5
______________________________________________________
38. 38
Likert Scale
This is an Interval scale and the
differences in responses between any
two points on the scale remain the
same.
39. 39
Semantic Differential Scale
We use this scale when several
attributes are identified at the
extremes of the scale. For instance,
the scale would employ such terms as:
Good – Bad
Strong – Weak
Hot – Cold
40. 40
Semantic Differential Scale
This scale is treated as an Interval
scale.
Example 6
What is your opinion on your supervisor?
Responsive--------------Unresponsive
Beautiful-----------------Ugly
Courageous-------------Timid
41. 41
Numerical Scale
Is similar to the semantic differential scale,
with the difference that numbers on a 5-
points or 7-points scale are provided, as
illustrated in the following example:
How pleased are you with your new job?
Extremely Extremlely
pleased 5 4 3 2 1 displeased
42. 42
Itemized Rating Scale
A 5-point or 7-point scale is provided for each item
and the respondent states the appropriate number on
the side of each item. This uses an Interval Scale.
Example 7(i)
Respond to each item using the scale below, and indicate your
response number on the line by each item.
1 2 3 4 5
Very unlikely unlikely neither likely very likely
unlikely nor
likely
--------------------------------------------------------------------------------
I will be changing my job in the near future. --------
43. 43
Itemized Rating Scale
Note that the above is balanced
rating with a neutral point.
The unbalance rating scale which
does not have a neutral point, will be
presented in the following example.
44. 44
Itemized Rating Scale
Example 7(ii)
Circle the number that is closest to how you
feel for the item below:
Not at all Somewhat Moderately Very much
interested interested interested interested
1 2 3 4
--------------------------------------------------------------------------------
How would you rate your interest 1 2 3 4
In changing current organizational
Policies?
45. 45
Fixed or Constant Sum Scale
The respondents are asked to distribute a
given number of points across various items.
Example : In choosing a toilet soap, indicate the importance
you attach to each of the following five aspects by allotting
points for each to total 100 in all.
Fragrance -----
Color -----
Shape -----
Size -----
_________
Total points 100
This is more in the nature of an ordinal scale.
46. 46
Stapel Scale
This scale simultaneously measures
both the direction and intensity of
the attitude toward the items under
study. The characteristic of interest
to the study is placed at the center
and a numerical scale ranging, say from
+3 to – 3, on either side of the item as
illustrated in the following example:
47. 47
Example 8: Stapel Scale
State how you would rate your supervisor’s abilities with respect
to each of the characteristics mentioned below, by circling the
appropriate number.
+3 +3 +3
+2 +2 +2
+1 +1 +1
Adopting modern Product Interpersonal
Technology Innovation Skills
- 1 - 1 - 1
- 2 - 2 - 2
- 3 - 3 - 3
48. 48
Graphic Rating Scale
A graphical representation helps the
respondents to indicate on this scale
their answers to a particular question
by placing a mark at the appropriate
point on the line, as in the following
example:
49. 49
Graphic Rating Scale
Example 9
On a scale of 1 to 10, how would you
rate your supervisor?
5
1
10
50. 50
Ranking Scales
Are used to tap preferences between
two or among more objects or items
(ordinal in nature). However, such
ranking may not give definitive clues
to some of the answers sought.
51. 51
Ranking Scales
Example 10
There are 4 product lines, the manager seeks
information that would help decide which product line
should get the most attention.
Assume:
35% of respondents choose the 1st product.
25% of respondents choose the 2nd product.
20% of respondents choose the 3rd product.
20% of respondents choose the 4th product.
100%
52. 52
Ranking Scales
The manager cannot conclude that the first
product is the most preferred. Why?
Because 65% of respondents did not choose
that product. We have to use alternative
methods like Forced Choice, Paired
Comparisons, and the Comparative Scale.
We will describe the Forced Choice as an
example.
53. 53
Forced Choice
The forced choice enables respondents
to rank objects relative to one another,
among the alternative provided. This is
easier for the respondents, particularly
if the number of choice to be ranked is
limited in number.
54. 54
Forced Choice
Example 11
Rank the following newspapers that you
would like to subscribe to in the order of
preference, assigning 1 for the most
preferred choice and 5 for the least preferred.
•
Dawn
-----
•
Jang
----
•
Naw-e-waqat
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