data airtel

1. Targets for pilot customer
1 HDFC BANK LIMITED 5880 23.45%
2 ICICI BANK LIMITED 4275 17.05%
3 Axis Bank Limited 4212 16.80%
4 Tata Communication Limited-Access 1986 7.92%
5 KOTAK MAHINDRA BANK LIMITED 1919 7.65%
6 ONEOTT INTERTAINMENT LIMITED 1919 7.65%
7 TATA COMMUNICATIONS LIMITED 885 3.53%
8 SIFY TECHNOLOGIES LIMITED 876 3.49%
9 JUBILANT FOODWORKS LIMITED 807 3.22%
10 JANA SMALL FINANCE BANK LIMITED 497 1.98%
11 SITI NETWORKS LIMITED 265 1.06%
12 DTDC EXPRESS LIMITED 252 1.01%
13 Sify Technologies Ltd - Access 205 0.82%
14 INFOSYS LIMITED 170 0.68%
15 GAIL INDIA LIMITED 164 0.65%
16 NURON NETWORKS INDIA PRIVATE LIMITED 157 0.63%
17 THINK AND LEARN PRIVATE LIMITED 121 0.48%
18 BENNETT COLEMAN & CO LTD 88 0.35%
19 WORLD PHONE INTERNET SERVICES PVT.LTD. 87 0.35%
20 INTECH ONLINE PRIVATE LIMITED 78 0.31%
21 ANI NETWORK PRIVATE LIMITED 55 0.22%
22 Summit Communications Ltd 53 0.21%
23 Tata Communication International Pte. Ltd 50 0.20%
24 STERLITE TECHNOLOGIES LIMITED 41 0.16%
25 INFOSYS BPM LIMITED 25 0.10%
26 THOMSON REUTERS INDIA PRIVATE LIMITED 3 0.01%
Grand Total 25070
Sr.N
o.
Customer Details
Targeted
LSI
Contributi
on
 There are total 25070 LSI’s are being targeted under Pilot
Project, under which 26 customers are mapped.
 There are 9 customers those are contributing nearly 88% of
LSI’s.
Disclaimers for further presentations are:
 Data is prepared against the LSI received counts from Airtel.
 LOS cases are excluded from SLA/MTTR
 Data is on Complaints including Sev1.
 Logged volume contains Resolved/Closed SR’s.
 Improvement and Opportunity are analyzed for top 7
customer’s
 SR level up time is corrected

2. Pilot customer - SLA & MTTR overall
Number of SR’s increased by 10% in past 17 days in comparison with first 17 days. (Total Count of Increased SR = 404)
DTDC is major contributor under MTTR deviation where 2 cases of KK Circle are having 94 hrs. resolution time and RCA was BTS IDU replaced and MW mid hop BTS Power Issue.
Another Contributor is Tata where link was flapping and in between US in media at Hyderabad Location (45 hr.).
Over all SLA for the Month of Apr’22 81% and MTTR 4:23:55.
1 HDFC BANK LIMITED 5880 23% 746 76% 5:42:52 824 77% 5:39:13 p q
2 ICICI BANK LIMITED 4275 17% 208 76% 6:55:02 325 75% 5:45:59 q q
3 Axis Bank Limited 4212 17% 865 87% 4:21:13 1049 86% 3:41:17 q q
4 Tata Communication Limited-Access 1986 8% 330 85% 2:00:59 284 83% 2:53:38 q p
5 KOTAK MAHINDRA BANK LIMITED 1919 8% 194 71% 7:45:07 209 75% 4:39:05 p q
6 ONEOTT INTERTAINMENT LIMITED 1919 8% 509 92% 2:45:17 418 84% 2:48:28 q p
7 TATA COMMUNICATIONS LIMITED 885 4% 46 83% 2:56:01 39 85% 2:54:07 p q
8 SIFY TECHNOLOGIES LIMITED 876 3% 217 82% 3:26:14 246 82% 3:43:25 q p
9 JUBILANT FOODWORKS LIMITED 807 3% 342 95% 1:35:17 436 91% 1:54:25 q p
10 JANA SMALL FINANCE BANK LIMITED 497 2% 50 78% 5:30:25 54 74% 4:24:54 q q
11 SITI NETWORKS LIMITED 265 1% 52 85% 2:33:09 55 91% 1:37:27 p q
12 DTDC EXPRESS LIMITED 252 1% 37 73% 4:11:08 38 58% 11:11:04 q p
13 Sify Technologies Ltd - Access 205 1% 31 84% 1:36:50 22 86% 1:25:38 p q
14 INFOSYS LIMITED 170 1% 17 100% 0:39:08 30 100% 1:16:35 p p
15 GAIL INDIA LIMITED 164 1% 48 81% 3:25:02 38 71% 5:19:30 q p
16 NURON NETWORKS INDIA PRIVATE LIMITED 157 1% 40 98% 1:33:39 29 69% 3:29:17 q p
17 THINK AND LEARN PRIVATE LIMITED 121 0% 19 53% 6:47:02 12 83% 4:39:59 p q
18 BENNETT COLEMAN & CO LTD 88 0% 60 82% 3:16:57 70 71% 3:08:23 q q
19 WORLD PHONE INTERNET SERVICES PVT.LTD. 87 0% 0 0% 0:00:00 71 86% 2:13:24 p p
20 INTECH ONLINE PRIVATE LIMITED 78 0% 92 93% 2:00:43 59 83% 2:31:45 q p
21 ANI NETWORK PRIVATE LIMITED 55 0% 4 100% 1:35:35 5 80% 4:01:00 q p
22 Summit Communications Ltd 53 0% 2 100% 0:46:56 3 100% 0:16:19 p q
23 Tata Communication International Pte. Ltd 50 0% 6 100% 0:46:22 2 100% 0:12:03 p q
24 STERLITE TECHNOLOGIES LIMITED 41 0% 8 63% 17:20:47 9 67% 7:21:18 p q
25 INFOSYS BPM LIMITED 25 0% 2 100% 0:49:27 1 100% 0:05:20 p q
26 THOMSON REUTERS INDIA PRIVATE LIMITED 3 0% 0 0% 0:00:00 0 0% 0:00:00 p p
Grand Total 25070 3925 84% 4:04:15 4329 82% 3:55:55 q q
Contributioon
Targeted LSI
Customer Details
Sr.No.
SLA
Comparison
MTTR
Comparison
Logged Volume
01st-April-2022 to 17th-April-2022
Logged Volume SLA
18th-April-2022 to 04th May 2022
SLA MTTR MTTR

3. Improvement and Opportunity
Customer Name FFC Group Week-1 In% MTTR Week-2 In% MTTR OSLA MTTR
Frequency Interference 8 1.07% 12:08:05 18 2.18% 25:43:23 p p
NSG 62 8.31% 14:07:30 36 4.37% 22:05:10 q p
Microwave issues(Configuration/IDU) 5 0.67% 18:52:23 10 1.21% 19:34:42 p p
Hardware Faulty(Customer/BTS) 23 3.08% 38:45:36 30 3.64% 19:23:17 p q
Other Issue 84 11.26% 18:48:02 101 12.26% 19:43:00 p p
182 24.40% 19:26:21 195 23.67% 20:39:03 q p
Frequency Interference 5 0.58% 16:13:15 5 0.48% 21:26:56 q p
NSG 35 4.05% 11:07:15 41 3.91% 19:20:12 q p
Microwave issues(Configuration/IDU) 7 0.81% 63:28:22 11 1.05% 29:58:21 p q
Hardware Faulty(Customer/BTS) 19 2.20% 33:55:59 17 1.62% 16:44:39 q q
Other Issue 48 5.55% 27:34:54 76 7.24% 19:53:34 p q
114 13.18% 25:17:31 150 14.30% 20:10:30 p q
Frequency Interference 1 0.48% 25:29:32 2 0.62% 14:26:33 p q
NSG 11 5.29% 14:28:31 13 4.00% 19:06:33 q p
Microwave issues(Configuration/IDU) 4 1.92% 14:57:14 5 1.54% 21:20:54 q p
Hardware Faulty(Customer/BTS) 13 6.25% 37:40:10 14 4.31% 21:08:50 q q
Other Issue 20 9.62% 22:14:25 49 15.08% 16:54:18 p q
49 23.56% 23:19:32 83 25.54% 18:10:27 p q
Frequency Interference 2 1.03% 5:21:59 1 0.48% 18:36:28 q p
NSG 7 3.61% 7:54:18 6 2.87% 10:41:39 q p
Microwave issues(Configuration/IDU) 4 2.06% 10:17:12 4 1.91% 17:30:12 q p
Hardware Faulty(Customer/BTS) 9 4.64% 8:16:48 3 1.44% 35:05:46 q p
Other Issue 35 18.04% 8:14:01 39 18.66% 12:19:33 p p
57 29.38% 22:53:03 53 25.36% 13:56:21 q q
NSG 35 6.88% 27:46:02 31 7.42% 10:49:24 p q
Other Issue 8 1.57% 91:44:56 35 8.37% 10:19:56 p q
43 8.45% 19:14:43 66 15.79% 10:33:46 p q
Frequency Interference 1 0.30% 13:51:15 1 0.35% 23:28:06 p p
NSG 36 10.91% 24:57:03 30 10.56% 12:44:59 q q
Hardware Faulty(Customer/BTS) 7 2.12% 18:35:13 1 0.35% 24:20:11 q p
Other Issue 7 2.12% 12:33:28 16 5.63% 11:12:18 p q
51 15.45% 17:27:55 48 16.90% 12:41:58 p q
NSG 7 15.22% 10:28:54 6 15.38% 9:35:58 p q
Other Issue 1 2.17% 4:52:05 0 0.00% 0:00:00 q q
8 17.39% 9:46:48 6 15.38% 9:35:58 q q
504 17.39% 20:16:58 601 19.09% 17:44:42 p q
Tata Communications Limited
Tata Communications Limited Total
Grand Total
KOTAK MAHINDRA BANK LIMITED
KOTAK MAHINDRA BANK LIMITED Total
ONEOTT INTERTAINMENT LIMITED
ONEOTT INTERTAINMENT LIMITED Total
Tata Communication Limited-Access
Tata Communication Limited-Access Total
HDFC BANK LIMITED
HDFC BANK LIMITED Total
Axis Bank Limited
Axis Bank Limited Total
ICICI BANK LIMITED
ICICI BANK LIMITED Total
Major Contributor is IWAN (44%) of total 601
OSLA cases.

4. Improvement and Opportunity
Major Reasons for OSLA against 60% of cases are as above.
Category SR Count
Last Mile Issue (BTS Issue) 38
RF Frequency Adjusted - Power Adjusted 25
Power Issue at BTS 20
ODU configuration corrected at Customer end 12
Re-connectrization of outdoor cable 11
CPE-ODU Replaced 10
Customer end Antenna Alignment done 10
Category SR Counts
Fiber Issues 102
Hardware Failure 25
Power Failure 13
Configuration Corrected 20
Soft Reset 7
Category SR Counts
Cabling Issue at Customer End 28
Hardware Failure 11
Power Failure 5
Soft Reset 8
Configuration Corrected 4
CUSTOMER
IWAN
NSG

5. Pilot customer - Aging wise resolved SRs
Aging 01-17th Apr'22 18-Apr till 4th May
Within 1 hr 48% 47%
Within 1-2 hrs 17% 15%
Within 2-3 hrs 11% 11%
Within 3-4 hrs 9% 9%
Within 4-6 hrs 4% 4%
Within 6-8 hrs 3% 3%
Beyond > 8 hrs 9% 12%
Resolution against > 72 hr. has been improved
by 20%. (22 Counts).

6. Controls on this Projectsare:
1) Random audits on Escalated SR approx. 5 to 10 are being happen on daily basis for correcting hygiene
issues.
2) Daily traction of SLA and MTTR ( Dashboard are being publish)
3) Daily traction on rectification of SR ( Reports are being publish)
4) Daily traction on closure if OSLA SR’s.
5) Calls with Circle teams are being conducted ( Latest call is planned for 12/05/2022).
Support Required:
Prerequisite are still open:
Wrong mapping of POC’s ( SAM and customer in Siebel).
Multiple Channels of Communications are being use by SAM/Customer.

7. Sample Audits
LSI SR Customer Email ID Contact Number Contact Name SAM Contact Email SR Raise time FUC time Issue Identified
12403258 30939476 Sify Technologies Limited southtn.netops@sifycorp.
com
4222200005 NOC Sengupta
Soumajit
9818729274 soumajit.sengupta@airtel.
com
4/21/2022 6:08 4/21/2022 6:09 RF Issue/ BTS End, FE aligned as per
ETA,
Mapping of POC's and Contacts are
different from received details
14039758 30938773 NURON NETWORKS
INDIA P
network@mynuron.co.in 8792915436 Srinivas T. G. Chetan Missing chetan.g@airtel.com 4/20/2022 17:42 4/20/2022 18:55 FTU case/ Over night team was
seeking response from available
mail ID/Contact of customer along
with SAM.
Mapping of POC don’t have contact
numer in received details
13737181 30939138 JANA SMALL FINANCE
BAN
network_fms@janabank.c
om
7506267525 Branch User. SaurabhPal 9319398472 dummy_cm@airtel.com 4/20/2022 19:40 4/20/2022 20:15 CCU's were having issue/ no
response received from customer
given number on portal
9861855 30938043 Axis Bank Limited networks.fms@axisbank.c
om
8730909617 Pebam Indrakumar Singh CHANDANE
GIRISH
Missing Missing 4/20/2022 15:32 4/20/2022 15:45 FUC/SUC/CCU were there, ETA
asked from last mile Engineer, in
between link came up and we
confirmed to customer/ Status is
under resolved, closure is awaited
6319897 30930072 SIFY TECHNOLOGIES
LIMITED
noe_hyd@sifycorp.com 9949388883 NOE_HYD. Sengupta
Soumajit
9818729274 soumajit.sengupta@airtel.
com
4/19/2022 1:58 4/19/2022 2:07 SR raised and converted in NSA TT
then SA TT/ Link is restored
14157348 30905253 ONEOTT INTERTAINMENT
LI
anil@megatelnetworks.in 9289189234 anil mishra.. Nil Nil Nil 4/11/2022 11:40 4/11/2022 12:03 FUC/SUC were aligned and confirm
to customer over call also, there
were no issue identified/ Post
verification with customer SR kept
UO- Customer mailed again for
problem but incident clsoed
13737318 30945241 JANA SMALL FINANCE
BAN
saurabh.pal@airtel.com 9319398472 Saurabh. SaurabhPal 9319398472 dummy_cm@airtel.com 4/22/2022 1:25 4/22/2022 1:32 No Engineer update share to
Customer/ CCUs missing
8339777 30947428 INTECH ONLINE PRIVATE noc@intechonline.net 9594266000 Noc.. Shaikh
MehemoodMust
aqim
9870765068 mehemood.shaikh@airtel.
com
4/22/2022 13:39 4/22/2022 13:51 Media Outage
13532516 30951385 ONEOTT INTERTAINMENT
LI
support@zeonet.co.in 1140034020 Kumar Sahil. Nil Nil Nil 4/24/2022 9:42 4/24/2022 9:49 Intially Link was restored, customer
were looking RFO for before
incident/ Repoened during Outage
bevause of Power issue in Rohatak
9094880 30946749 ONEOTT INTERTAINMENT
LI
nnoc@onebroadband.in 9664704400 ONE OTT NOC Nil Nil Nil 4/22/2022 12:19 4/22/2022 12:30 It was Dual Fiber cut case in
Aurangabad