This document provides an overview of troubleshooting hardware and software on HP ProLiant servers. It covers various server components including processors, memory, storage, cooling, power supplies, array controllers, and operating systems. It also discusses tools for firmware maintenance, system recovery, log collection and analysis to troubleshoot issues.

1. Troubleshootinghardware andsoftware onHPProLiantServers.
Knowledgeof the followingcomponents:
Basic Hardware List if hardware components, Desktop&ServercomponentTechnologies
comparison.
ServerDesign Form Factors,ChassisType,Server Functions
SystemArchitecture Functionof chipset,ComparingFSBandpoint-to-pointlink-basedarchitecture,
Bus SpeedandBusCycle,Compare Traditional andNUMA Architecture, Intel
NehalemMicroarchitecture,AMDDirectConnectArchitecture
Processor technologiesFactors inCPU, Cache Hierarchy,Multiprocessors,SharingWorkload,Sharing
memoryandI/O, Logical CPU-Hyperthreading,Mixingof processors,Multicore
processors,Hardware virtualization
Memory Checkknowledge onmemoryforservers,MemoryControllerandChannels,
MemoryControllerandChannels,Typesof DDR3memory, UDIMMS, RDIMMS,
LRDIMMS, Standard,Low,UL DIMMS, Memory Failure andFaultTolerance,HP
AdvancedMemoryError DetectionTechnology,Advance MemoryProtection
options
Cache Cache Architecture,Improve Cache Performance,ReadingandWritingfrom
Cache,
ExpansionSlots Checkknowledge onsystembusandPCI,Typesof PCIcards -PCI/PCI-X/PCIe,
PCIe data transferratesGen1, 2 and3, FormFactors andBackward
compatibility,PCIRiserCards,USB, CommonChipsets
Storage Technology Checkknowledge onstorage components,SCSIStandardsandProtocols,SATA
Hard drivesandfeatures,SASHarddrivesandfeatures,SolidState Drives,SATA
, SASand FC comparison,Overview of iSCSI, CablingandConnectors,DriveCage
and Backplane,Harddrive LEDs on SCSI/SATA/SAS
Coolingon ProLiant Servers
Typesof Fans Hot Plugand Non- Hotplug,FanConfiguration,FanCage,Air
BafflesandBlanksusedinServers
Power Supplies PowerSuppliesOverview, HPProliantPowerSupplies,HPPowerAdvisor,Power
SupplyConfigurationandRedundancy,FanConfigurationandRedundancy
Array Technology Checkknowledge onArrayandRAID,Advantagesof Array,Difference between
Storage Controller/HBA andSmartArrayController,Use of Cache Modules,
Overviewof Expansion,Extension,Migrationof Raid
HP Smart Array Controllers
Seriesof of Smart Array Controllers,Generationof Controllers(includingGen8/
Gen9),FeaturessupportedbyP-Series,FeaturessupportedbyB-Series,

2. Installationof ControllersandCache modules,UsingSASExpanders,SAAP
Features,BBWCand FBWC Features
ProLiant Servers ProLiantML/DL ServerGenerations,Model andFamilyComparison, ProLiant
300 SeriesFeaturesandComparison,ProLiant500 SeriesFeaturesand
Comparison, ProLiant100 SeriesServersandFeatures
Introduction on Gen8Servers
VariousSnapand ProLiantmodelsreleased, iLO,Introduction,Comparisonof
iLO / iLO- 2 / iLO- 3 / LO-100 and RiLOE,Configurationof iLOinRBSU/Smart
Start/WebUI, Hardware overview forGen8, ComparisonG7and Gen8, Deep
Dive -DL380 Gen 8
Booting the ProLiant Server
Boot Process,BootingaProLiantServer, NavigatingoptionsonRBSU,Proliant
ServerFeaturesandBootProcess(Till G7),Gen 8 ROM, LABRATon RBSU
UsingHP.com PSP,Firmware,SmartStart andSPP – Overview,Downloadingdrivers,software
and firmware
UsingORCA Spare ManagementonArray Controller
Smart Start OverviewonSmartStart,ComparisonwithPSP,Locate the Smart Start Diskand
PSPfor the live server,UsingUSBUtilityforSmart Start, BootingServerwith
SmartStart andNavigatingthe options,Gen8ServerFeaturesOverview,Product
Specsand BootProcess
ACU on Smart Start UsingACU onSmartStart- Raid levels,Stripe size,Spare management,Array
Expansion,LDExtensionandMigration, AddingaLicense tocheckadditional
features
HP Diagnostics-offline mode,RAIDandArrayTroubleshooting
ProLiant Tools Service Documentation,PartSurfer,ProductBulletin, SAW- Searching
Documents,Typesof Advisories,Serial NoSearch
TroubleshootingProLiant 300/500
LED CodesandPostMessages, ReseatingComponents.ClearingNVRAM,Using
SAW forBasics Troubleshooting
Logs and Reports CollectingandAnalyzingADUReport,UsingToaster,IML Logs fromSmart Start,
Advance SurveyReport,ReducingNFF(NoFaultFound)
WindowsServerOperating System

3. ServerNetworkOperatingSystemoverview, Windows2008 /2012Overviewand
Features
OS Installation Assistedmode usingSmartStart- Windows2008, Manual installation- Windows
2012- (NoPSP/SPP),EasySetuponProLiant100 seriesG6/G7 servers,Features
on Easy Setup,NavigatingEasySetUp, 100 seriesBIOS,Workingwith Windows
2012
Firmware MaintenanceUsingFirmware Maintenance diskforFirmware update,HPSUM5.0 and SPP,
PresentationonSPP,ComparisonwithFWDVDand PSP,HP SUM andSPP,CNL-
HP SUM and SPP
ProLiant Troubleshooting
SevenStep-Troubleshooting
SystemMaintenance Homepage
SMH on ProLiant,SMH CNL
NetworkingConcepts Overview-Checkknowledge onNetworkingterms,Basicsof Networking,
NetworkingBasicsonProLiant, NetworkTeamingConcepts,NCU
iLO ManagementEngine
IntelligentProvisioning
WindowsUtilities& Troubleshooting
iLO-AgentlessManagement & AgentlessManagementService
AHS IntroductiontoAHS,IntroductiontoAviatorTool (*AVSecure), Installing
AvSecure andaccountactivation,LogAnalysisusingAvSecure
HPSUM Logs ReadingLogs,TroubleshootingHPSUMIssues
Support Tools - VisitingHP.com,OEMsKnowledge base article
Rack and PowerManagement, KVMConfiguration,IntelligentPowerDiscovery
and LocationDiscovery
SystemRecovery and Report Analysis
SystemRecovery,UsingHPPerformance ManagementPack,WorkingwithHP
Smart Array Controllers,WorkingwithCFG2HTML | WinScp,Collectinglogs
usingsosreport/sysreport,NPI (New Products) Updates
Introduction to Linux | Debian|Ubuntu
RHEL 6 Installation,Managingusersanddevices, ConfiguringYUM - Installing
device drivers.