It hilft g_gmbh_presentation_refugeehelp_4.0

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Refugee Aid 4.0
Refugee Aid
4.0
Peggy Reuter-Heinrich (IT hilft gGmbH)

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Refugee Aid 4.0
Introduction
Peggy Reuter-Heinrich
Refugee help using digital media
Welcome App Germany and more

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Refugee Aid 4.0
Who is Peggy Reuter-Heinrich?
 Founder, head of design unit and CCO of
Heinrich & Reuter Solutions GmbH (HeiReS)
 Founder of IT hilft gGmbH
 Full time employee at HeiReS and honorary
working for IT hilft gGmbH
 Designer for over 25 years, current focus on
user interface and mobile solutions
 Author, trainer and conference speaker
 Gained award:
4 Microsoft MVP Awards, Red Dot Award,
German Design Award,A-Design Award,
Nominee: Emotion and Querdenker awards

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Refugee Aid 4.0
Introducing IT hilft gGmbH
 Non-profit company for social
responsible IT projects
 Founded in March 2017 by Peggy Reuter-
Heinrich as owner and CEO
 Development and operation of digital
solutions (software, apps and web)
 Non-profit purposes:
 For worldliness and integration
 For better teaching and learning
 For accessibility and inclusion
 For fair chances in labor markets

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Refugee Aid 4.0
Introducong HeiReS GmbH
 Heinrich & Reuter Solutions GmbH
 Design | Development |Training
 Clients of all sectors and sizes
 Cross platform software solutions
 User is focus of all activities
 Successful since foundation in 2012
 10 employees, head office in Dresden
 Branch office in Aachen
 Creator of the Welcome App Germany
 Open-minded employer

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Refugee Aid 4.0
 Peggy Reuter-Heinrich is head designer
und Lars Heinrich head developer of the
refugee aid system “Welcome App
Germany”. Lars fled from the German
democratic republic (GDR). Both very
active in aid for migrants and refugees
 HeiReS as creator of theWelcome App
Germany already hired refugees
 IT hilft along it’s own projects support
other project in refugee aid, crisis help …
How does this relate to help for
refugees?

www.it-hilft.de
hilftit
Refugee Aid 4.0
With the intention to introduce IT hilft
and our mission / vision
I would like to encourage active
cooperation in order to cope with the
issue of refugee aid 4.0.

www.it-hilft.de
hilftit
Refugee Aid 4.0
Refugee Aid 1.0
Welcome App Dresden
Created and publish in early 2015
First ever digital help system for refugees
based on current technology and smartphones

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Refugee Aid 4.0
 Dresdens bad reputation due to
organsations like PEGIDA etc.
 Refugees crisis with over 1 million
refugees in 2015
 Overloaded politics, authorities,
offices, relief organizations as well as
honorary offices
 Important information hard to
spread, often only printed and
outdated
 Language barriers lead to
misinformation, misunderstandings
and even conflicts
Specific challenges in 2015

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Refugee Aid 4.0
 Why Dresden?
We want to set a positive sign!
 Why something for refugees?
We want to help the humans!
 Why something honory?
We are able to do it!
 Why the creation of apps?
Because regufees use smartphones
Decision in Dresden:
“It’s time to do something!”

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Refugee Aid 4.0
 For targeted help and better understanding
in 4 basic languages
 Refugees use smartphones for participation
in life - all 3 mayor platforms represented
 Initial orientation and contact person in
Dresden as well as orientation map
In the sense of a humane Dresden:
For refugees in Dresden

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Refugee Aid 4.0
Information in native languages to
break down language barriers
Vielfalt der Nationen schafft
Sprachbarrieren bei der Orientierung
und bestimmt die Sprachen der
künftigen App.
Syrien
Tunesien
Libyen
Eritrea
Serbien
Russische Föderation
Georgien
Marokko
Indien
Libanon
Sonstige
German
English
French
Arabic
Syria
Tunesia
Libya
Eritrea
Serbia
Russian Federation
Georgia
Morocco
India
Lebanon
others

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Refugee Aid 4.0
Information on helpful and intercultural topics
 The asylum system itself
 Language and translation
 About Germany
 Primary care
 Rights and obligations
 Social contacts
 Accommodation
 Work and job
 School and education

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Refugee Aid 4.0
Direct contact for a togetherness
in the regions
 Dresden as a direct environment
 Valid addresses of relevant contact
persons
 Orientation through images and map
integration
 Brief information about the
integrated contacts
 Interaction via mail and telephone

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Refugee Aid 4.0
First wave of enthusiasm
at city and country/state
Geert Mackenroth
Foreigners' Commissioner, state of saxonia
"The Welcome app is just right. Direct help for
refugees and offline usable, that pleases me.The
welcome app is practical. I am sure that the
concept will prove and develop.We need more
of these good solutions from Saxony. "
Dirk Hilbert
Mayor, city of Dresden
"For Dresden, I am looking for fast, pragmatic
and unbureaucratic solutions that really help
asylum seekers.TheWelcome App is a solution
of this kind - and I am very happy with it."

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Refugee Aid 4.0
Best perception through international press,
events and awards
Intensive positive press coverage
worldwide by the end of 2015
Appointments on high level
political and social events
Sept. 2015 Press conference
Townhall of Dresden
Nov. 2015 Querdenker Award
Finalists in category “Green”
Dec. 2015 Global Child
Forum Royal Palace Stockholm
Ca. 80 Artikel und Erwähnung zur Welcome App in nationaler und
internationaler Presse seit der ersten Veröffentlichung

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Refugee Aid 4.0
 Digital refugee help system as first ever
smartphone app solution
 Personal commitment of Lars and Peggy
to refugees - including living space
 Entrepreneurship for refugees
- including donations
 Creation of a permanent position for a
refugee as a web developer at HeiReS
 Better outside perception of Dresden
refugees?

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Refugee Aid 4.0
With so much encouragement, glory,
and fame we could be satisfied.
Not at all!We have taken the next larger
step with a Welcome App for entire
Germany.

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Refugee Aid 4.0
Refugee Aid 2.0
Welcome App Germany
Available since October 3rd 2015, Day of the German reunion
Pioneer solution for Germany by HeiReS, „inspiration“ for
many other solutions of this kind, only solution still existing and
constantly expanding

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Refugee Aid 4.0
Welcome App Germany
for a better coexistence
 „That‘s what we need, too“
 Further development as a model for the
Federal Republic of Germany
 Welcome App Germany with general
information about Germany, released ate
German Unity Day 03.10. 2015
 System for the integration of federal
states and their cities and counties

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Refugee Aid 4.0
 For targeted help and better understanding
in common mother tongue
 Refugees use smartphones for participation
- Windows, iOS and Android
 Pre-information in the home country and
initial orientation in Germany
In the interests of those seeking
assistance: For refugees and asylum
seekers

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Refugee Aid 4.0
 For a better co-operation between migrants,
authorities and aid organizations
 For interactive dialogues between consultants
and supervisors through multilingualism
 For tablets on the platforms Android, iOS and
Windows as well as for laptops and desktops on
the modern Windows platform (Version 8. 1 +)
In the sense of genuine help: For
helpers, consultants, authorities

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Refugee Aid 4.0
 Counties and county-level cities of the
provinces as a direct environment
 Access to cities and counties as their own
location and thus focus
 High added value through local contacts
In the sense of local coexistence:
For cities, municipalities, counties

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Refugee Aid 4.0
Successful integration through easy
understandable information
 Explanatory information on many topics
relevant to the integration, such as basic
laws, education, religion, alcohol / drugs,
customs, environmental protection,
clothing, love / sex
 Constant expansion and updating in
dialogue with migrants, relief
organizations and authorities
 Language is the key:
Russian and Farsi added

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Refugee Aid 4.0
Giving and taking through involving local
businesses and regions
We take from the economy ...
 Presentation of the local relationship
between economy and city
 Representation by logo as well as
additional value added
 Use of resources for the realization of
regions and functions
 First supporters from the business were
Microsoft, Moneygram, Saxonia Systems.
... and give something back
 10% of the revenue from the app is
donated to other refugee initiatives
 Selected organizations with a focus
on local help and in the countries of
origin
 Total donated by HeiReS: € 10,000

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Refugee Aid 4.0
Living integration through the
employment of refugees
Recruitment of a young refugee as a software
developer in the HeiReS team
09/15 Job for Ahmad in unique position
12/15 Living in the Heinrich house for 3 months
01/16 Conference "Citizenship commitment“
in the Bundestag
05/16 "Subsidiary protection" by BAMF
08/16 Start of a new job
Conclusion:
 Creating a job is easy.
 Enriching for HeiReS also through
intercultural learning
 Another look at “Being German"
 Integration comes only through
coexistence.
 Work is a key to this.
 Gaining new friends.

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Refugee Aid 4.0
 Germany-wide established solution to
digital refugee aid - again as a
 Entrepreneurship for refugees - including
donations from HeiReS with a volume of
€ 10,000
 Creation of a permanent position for a
refugee as a developer at HeiReS
 Personal commitment of Lars and Peggy
to refugees - including living space over
Christmas 2015
refugees?

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Refugee Aid 4.0
We have successfully established the
Welcome App Germany.
Now it’s enough, right?
Our vision is an universal integration aid
system helping humans feel welcome
anywhere in the world

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hilftit
Refugee Aid 4.0
Refugee Aid 3.0
IT hilft gGmbH
Because IT can help and we need digital solutions.
Founded in March 2017 by Peggy Reuter-Heinrich as a
nonprofit company for socially responsible IT projects

www.it-hilft.de
hilftit
Refugee Aid 4.0
 Expanded spectrum of migration
 Immigration of all kind like studying,
EU citizens, work and training, guests
 More content and even more languages
In the sense of justice:
Migrants and foreigners of all kinds

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Refugee Aid 4.0
So that we can better understand each other:
Participation through learning German
 Vocabulary with phrases, sentences and
pre-defined blocks
 Suitable for every topic with many
individual entries
 More than 1,000 phrases offered in
English and other languages
 Soon: Extension as vocabulary trainer in
pictures, description and translation
 Reading mode is technically possible

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Refugee Aid 4.0
So that we don`t only think locally:
Participation by extension in Germany
 More and more counties and cities are
becoming part ofWelcome App Germany
 By March 2017 there are over 50 cities
including 8 capitals and 10 counties.
 Further 30 regions in discussion
 Pioneer state of Saxony as the first
country level
 Good cooperation with the already
integrated regions
 The aim is to increase the utilization and
implementation in all federal states, cities
and counties

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Refugee Aid 4.0
Participation by language help supported by
hardware and software as the LingoTab
 Microsoft and TrekStor as great
partners for integration
 Three pre-installed apps to help
integration including the
Welcome App Germany
 Windows 10 and many additional
helper tools like Skype, Headset,
keyboard GER – ENG – ARABIC
 Distribution via „Stifter helfen“ to
NGOs at a reduced price
www.lingotab.de

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Refugee Aid 4.0
Integration of the entire state of Saxony -
thanks to SMS and minister of state Koepping
 Integration of Saxony as a pioneer for other
federal states
 Fully integrated cities and counties, own topic
areas, detailed information about Saxony, more
than 200 contacts

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Refugee Aid 4.0
Success: CMS as a common interface
 Content management system developed
by HeiReS
 Microsoft Cloud as the environment
 Clever small data packages handling
 Platform for the participation of
municipal employees
 Secure individual access
 Editorial work, addressing,
translations, media administration ....

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Refugee Aid 4.0
 Real co-operation with integrated
regions, institutions and helpers
 Sustainable solution and commitment for
almost two years now
 Implementation of non-profit ideas by
entrepreneurial honorary work
 Creation of another job for a Syrian
refugee -Yazan from Damascus
refugees?

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Refugee Aid 4.0
In small steps we have achieved great
things. So why improving?
We work day by day on a system that will
help migrants of all kinds and facilitate life
in Germany.

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Refugee Aid 4.0
Refugee Aid 4.0
IT hilft gGmhH – together with you
Because IT can help and we need digital solutions. Founded in
March 2017 by Peggy Reuter-Heinrich as a nonprofit company for
socially responsible IT projects:
Including the Welcome App Germany but also far beyond

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Refugee Aid 4.0
 For successful integration into society,
education and working life
 Focus on cosmopolitan companies as
potential employers and regional
supporters
In the sense of togetherness:
For economy and society

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Refugee Aid 4.0
So that we remain socially fair:
Participation through diversity of topics
 Social challenge:
 Migration is currently focused and reduced on
refugees
 Migration and integration affects foreigners of
many nations as well as German fellow citizens
 Successes (Welcome App):
 Expanding the content of "Migration and
Immigration" in addition to the topic of asylum
 Studying, EU citizens, working, training, asylum
and finding a better life
 Available in Germany and in regions
 Ultimate goal:
 Expansion of the platform for all guests and
immigrants and migrants in Germany
 Expansion of usage
 Local connections through regional contacts

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Refugee Aid 4.0
For comprehansable information:
Participation through language diversity
 Initial Languages German, English, French,
Arabic
 Successful language expansion in early
2016 of Russian and Farsi
 Recent extensions to: Greek,Turkish,
Polish,Tigrinya and Urdu.
 Later - if necessary – Italian, Bulgarian,
Romanian, Chinese etc.
 Many other languages are possible due to
intelligent automation
 FurtherTranslators to be involved

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Refugee Aid 4.0
So that technology is not an exclusion criteria:
Participation on all platforms
 The benefits of digitalisation are not available
to all people
 Current status:
 For smartphones and tablets: • Android,
Windows and iOS
 ForWindows laptops / PCs from 8.1 / 10
 ForWindowsTerminal Calculator from 8.1
 Planned status:
 Version for olderWindows PCs (Windows 7)
 Availability as a website
 Printed version for German lessons,
possible even as a genuine book

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Refugee Aid 4.0
So that restrictions don‘t lead to exclusions:
Participation through barrier-free concepts
 People with disabilities or illiteracy are lacking access to
IT solutions and digitization
 Success (Welcome App)
 Universal design and simple language
 Technological structure available for fast
implementation
 Skills and approaches available
 Ultimate Goal:
 Implementation of barrier-free technologies for
the visually impaired and as a lecture mode
 Illustrated version for missing languages and
illiteracy

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Refugee Aid 4.0
Participation through German lessons for
everyone
 Integration courses only availbale for 20% of
migrants
 Current status:
 Values and glimps into the German language
as an integration assistance about the content
of theWelcome App. Concept for „Learning
German“ available
 Making use of interface functions
 Ultimate Goal:
 Extractions as a solution on its own
 Integration intoWelcome App
 Addition to integration courses

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Refugee Aid 4.0
Vision:
Welcome across the borders
 Migration is a global topic
 Focus onWelcome App Germany
 Current status
 Engineering und software development enables
differentWelcome App solutions
 Structures and content transferable
 Multilingual with auto-translation
 Ultimate goal:
 Solution for Greek hotspot-islands
(Inquiry UNHCR Greece)
 Inquiries from Denmark,Austria and Norway.
Optional: Italy, Canada, USA?

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Refugee Aid 4.0
IT hilft gGmbH was founded,
since IT could help.
 Digitalisation is one of the most
important topic these days. Internet of
Things, Industry 4.0, Work 4.0 or School
4.0.These innovations are not accessible
to everyone and fears are understandable.
 IT-solutions are often only accessible to
people with a strong financial background.
Also, the economy and administrations
only support IT-solutions when being
helpful for success and prestige.
 It is important to support the
weakest members of our society in
participating from the benefits of
digitalisation.
 I strongly believe that solutions,
which are accessible to everyone for
free can help making the world a
better place.
 This is where IT hilft steps in–
through IT solutions which help and
support the weakest members of our
society.

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hilftit
Refugee Aid 4.0
For a better learning and language learning,
Social challenge
Self-learning or die follow-up work of
school topics at home can be difficult for
disadvantaged children. Playful, media-
related learning is possible with digital
solutions. Mobile devices are only available
with a strong financial bavkground.This
unfairness can last until starting a new job.
Vision as a solution approach
Apps for a better self-learning – for a decent
implementation of school 4.0.Also helpful for
teachers at school

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Refugee Aid 4.0
For a fair labor market access,
Social challenge:
Personal expertise is often a hidden
value. Some people have difficulities
with their self-presentation, especially
women, seniors, migrants or disabled
people.This lack of ability makes it
difficult accessing the labor market.The
valuable potential is often hidden for
employers.
Presentation of skills and strength for a fair
labor market approach – easy to maintain by
job seekers as a bridge to comapnies and
across the entire labor market.

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Refugee Aid 4.0
For more particiaption and accessibility,
since IT could help
Social challenge:
People with disabilities, migrants or
illiterates often have no proper access
to news. Print formats like newspapers
are not accessible or only through quite
expensive e-readers.An exclusion from
society is the result.The defined
accessibility by law is practically non-
existent – this also applies to digital
solutions.
Establishement of standards for perticipating in
everyday life for disabled people and language
barriers through the use of technology and simple
designs.

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Refugee Aid 4.0
Quality standards of digital solutions
IT hilft gGmbH
Focus on people
Support as needed
Free of charge and accessible
Sustainable and responsible
Future-proof and innovative
Accessible and inclusive
Multilingual und open-minded
Professional and high-quality

www.it-hilft.de
hilftit
Refugee Aid 4.0
 Sustainable and future commitment for
refugees and a strong emphasize on
cosmopolitanism by Lars Heinrich and
Peggy Reuter-Heinrich in Dresden as well
as the Reuter family in Aachen (e.g.
Armin Reuter as a joint partner), from
HeiReS as an IT company and from the
IT hilft gGmbH. Active coexistence with
involved parties of refugee aid in
Germany.
refugees?

www.it-hilft.de
hilftit
Refugee Aid 4.0
Many ideas that push for implementation.
How do you manage it all by itself?
Only together can we achieve these great
goals. Please help us so that there can be
more social IT solutions.

www.it-hilft.de
hilftit
Refugee Aid 4.0
Get in touch with us,
so real help can develope from cooperation
IT hilft gGmbH
Scariastr. 9
01277 Dresden
+49 351 31293064
http://www.it-hilft.de
info@it-hilft.de | peggy@it-hilft.de

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hilftit
Refugee Aid 4.0
To get an impression,
here is a quick access to all apps
http://welcome-app-concept.de/ios http://welcome-app-concept.de/android http://welcome-app-concept.de/windows

It hilft g_gmbh_presentation_refugeehelp_4.0

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