Updated CV.

1. Anup Kumar
148 Cavendish Road
Balham London
SW12 0DD
Tel: 0208-265-5829
Mob: 07957701695
Email: ak_kumar00@hotmail.com
https://uk.linkedin.com/in/anup-kumar-a3856b74
Personal Summary
Experienced Insurance claims specialist with over 5 years’ experience working in various claims
departments. Have gained experience of dealing with motor claims, slip trip accidents, personal injury
claims, clinical negligence, consumer and commercial contract and disputes as well as professional
negligence and property disputes.
Academic Qualifications
• 2006 to 2007 – London Metropolitan University, Legal Practice Course, Pass
• 2001 to 2005 – Coventry University, L.L.B. Law 2.2
• 2000 to 2001 – Richmond upon Thames College, A Level Media, C; English, D
• 1994 to 2000 – Ernest Bevin College, 9 GCSE’S A-C including English C & Maths C
IT Skills
• MS Word Advanced
• MS Excel Basic
• MS Access
Career History
Royal Borough of Greenwich -
Sep 2015 to present – Insurance Officer
• I deal with the public directly and have suggested ways to improve the customer journey and
manage the Claimants expectations.
• I deal with and set up claims relating to employment liability, public liability and property damage.
• In my defendant legal role I also repudiate claims on behalf of the Council where liability is
denied.
• I deal with personal injury portal claims and refer to JSB guidelines to set appropriate reserves so
the Council are aware of their liability in respect of costs.
• I also review case documents and legislation/case law and write letters denying liability to
solicitors directly relating to the Highways Act 1980 and Occupiers liability Act 1957 & 1984.
• I investigate slip and trip claims and deal with property damage claims where Council tenants are
seeking compensation for damage caused to their personal property.
• I also deal with the public directly and have suggested ways to improve the customer journey and
manage the Claimants expectations.
Temple Legal Protection - ATE
Jan 2015 to 4 August 2015 (7 months) – Senior Claims Assistant – (7 months)
• I currently log claims and deal with payment of adverse costs.
• Reviewed claims to see if they comply with policy terms and conditions, for example have

2. declined a claim for material non-disclosure and voided claims if insured too early.
• Assess claims to see if any fraud or misrepresentation has taken place.
• Reserve on cases up to £100,000 and provide assistance to less experienced colleagues.
• Deal with employment law cases and assess prospects of success to see if insurance cover can
be provided.
• Considered contractual disputes in Marine Insurance claims.
• Considered commercial contractual disputes involving suppliers in agricultural disputes.
• Discuss cases with senior management one case saved the company payment over £30,000.
• Reviewing or discussing claims with Counsel.
• Providing advice and training to less experienced colleagues in terms of what to consider when
reviewing cases with regards to BTE/ATE insurance.
• Attending company audits and looking to obtain insurance qualifications.
Reason for leaving: Travel and costs to high so resigned to work closer to London City.
Cigna Legal Protection Ltd (Formerly First Assist) - BTE
May 2011 to Jan 2015 – Legal Expenses Claims Negotiator – 3 years and 8 months
• Considering claims in line with policy terms and conditions to ensure they fall within the scope of
cover available within the policy or if not too decline the claim.
• Dealing with property, commercial contract, consumer, clinical negligence, personal injury,
boundary disputes, employment, travel all with an emphasis of controlling the costs.
• Monitoring legal and industry developments, researching how changes impact our organisation
and embedding any agreed updates in the firm’s processes.
• Creating and delivering excellent customer service by speaking to the customer positively, politely
and ensuring all details of the claim are recorded accurately.
• Ensuring complaints are responded to within 4 weeks.
• Resolving complex claims and ensuring that the solicitors representing the insured are providing
us with a full and truthful account of case with reference to reviewing the policy.
• Maintaining correct reserves on outstanding cases and informing management if costs in a case
are likely to exceed £20,000.
• Able to effectively handle large loss claims were insurers liability exceeds over £50,000.
• Dealing with the issue of adverse costs in claims and also able to query solicitors on advice
provided including assessment of prospects on claims.
• Dealt with a high value commercial cases in which we paid over £100,000 in costs.
• Attended two company audits to oversee claims handling in Cheltenham Spa.
Reason for Leaving: Moved to Temple Legal Protection and ATE insurance as a career move.
Londis Supermarket (family business)
August 2009 to May 2011
• Involved customer service, stock control, cash handling.
• Advising and assisting customers, responsibility for counting up and banking money.
Cogent Law L.L.P
March 2008 to August 2009 – Personal Injury Paralegal (motor claims)
• Managed own portfolio of 200 cases, dealing with personal injury road traffic accidents pre-
litigation.
• Establishing liability in cases, carrying out enquiries and searches, reviewing police reports,
medical reports, witness statement, locus reports. Valuing quantum on injury using JSB
guidelines.

3. • Managing client’s expectations and negotiating with insurers in obtaining correct compensation
for clients involved in non-fault accidents.
MTA Solicitors
November 2007 to March 2008 – Personal Injury Paralegal (motor claims)
• Interviewed and advised clients, conducted pre litigation claimant investigations, drafted and
wrote letters liaised with colleagues and external organisations, managed a portfolio, knowledge
of using case management system.
Thompsons Solicitors
July 2007 – 2 weeks work experience- Paralegal
ELC Solicitors
February 2006 to August 2006 – Paralegal
SITEL UK Ltd
December 2005 to February 2006 –Customer Service Personnel
Cavendish Food & Wine
Summer 2004 – Retail Sales Assistant
Central Business Media Ltd
Summer 2003 – Telemarketing
Hobbies and Interests
• I enjoy playing football and like to exercise regularly. I also keep up with current affairs and enjoy
watching cookery shows as well as movies. I have also completed a charity trek for Dogs for the
Disabled in 2008 where I walked across the Jordanian desert for 10 days.
Personal Details
• Resides In: Balham
• Relocation: Not willing
• Notice Period: Available immediately
• Status: Full rights to work in the UK