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5 S T E P S T O B U I L D I N G A D I R E C T -
T O - C U S T O M E R S T R A T E G Y
D I G I T A L B A M B O O
2. TARGETS
1. FINAL GOAL
3. STRATEGY
4. CAPABILITIES
5. PROGRAMS
What is the most profitable position to
have within 2-5years?
Who will be the customers and partners
that you wish to target?
How will your customer relation
differentiate from competition?
Which programs should you set-up to
complete and utilize these capabilities?
Which capabilities will you need to
complete your Unique Selling Position
and build your customer relations?

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5 steps to building a direct to-customer strategy

  • 1. 5 S T E P S T O B U I L D I N G A D I R E C T - T O - C U S T O M E R S T R A T E G Y D I G I T A L B A M B O O
  • 2. 2. TARGETS 1. FINAL GOAL 3. STRATEGY 4. CAPABILITIES 5. PROGRAMS What is the most profitable position to have within 2-5years? Who will be the customers and partners that you wish to target? How will your customer relation differentiate from competition? Which programs should you set-up to complete and utilize these capabilities? Which capabilities will you need to complete your Unique Selling Position and build your customer relations?