3. SUBMITTED BY,SUBMITTED BY,
GROUP MEMBERSGROUP MEMBERS
GROUP LEADER:GROUP LEADER: ANJANA M NAIRANJANA M NAIR
AISWARYA SYAMAISWARYA SYAM
KRISHNA PRATHIBA V KKRISHNA PRATHIBA V K
AMRUTHA V NAIRAMRUTHA V NAIR
SWAMINATH D SSWAMINATH D S
4. First and foremost, We as a group areFirst and foremost, We as a group are
thankful to Almighty GOD for thethankful to Almighty GOD for the
successful completion of this project. Thensuccessful completion of this project. Then
we would like to thank our PD faculty Mrs.we would like to thank our PD faculty Mrs.
Leena Nair Madam for providing the rightLeena Nair Madam for providing the right
guidance. Then we are grateful to Mr.guidance. Then we are grateful to Mr.
Ravindran, QRS Manager for givingRavindran, QRS Manager for giving
permission.permission.
ACKNOWLEDGEMENTACKNOWLEDGEMENT
5. INTRODUCTIONINTRODUCTION
Communication is simply the transfer ofCommunication is simply the transfer of
thoughts, ideas and feelings. There are somethoughts, ideas and feelings. There are some
barriers to break effective communication. Webarriers to break effective communication. We
are doing this project for identifying the differentare doing this project for identifying the different
barriers. We as a group had selected ‘QRSbarriers. We as a group had selected ‘QRS
Karamana’ as the service outlet for our project.Karamana’ as the service outlet for our project.
6. QRS - KARAMANAQRS - KARAMANA
QRS – QUALITY REALIBILITY SERVICEQRS – QUALITY REALIBILITY SERVICE
QRS :- (QUILLON RADIO SERVICE)QRS :- (QUILLON RADIO SERVICE)
QUALITY, RELIABILITY, SERVICE ( ESSENTIALQUALITY, RELIABILITY, SERVICE ( ESSENTIAL
FOR BETTER LIVING )FOR BETTER LIVING )
ALL ELECTRONICS GOODS ARE AVAILABLE ATALL ELECTRONICS GOODS ARE AVAILABLE AT
REASONABLE PRICEREASONABLE PRICE
7. QUESTIONS TO THEQUESTIONS TO THE
MANAGERMANAGER
Manager’s name : Mr. RAVINDRANManager’s name : Mr. RAVINDRAN
1. How long u have been working here sir ?1. How long u have been working here sir ?
- For 15 years- For 15 years
2. What are the specialties of this company?2. What are the specialties of this company?
- Good quality products- Good quality products
- Good customer service- Good customer service
8. 3. How many branches are their in all over3. How many branches are their in all over
Kerala ?Kerala ?
- 35 branches- 35 branches
- They have branches in all districts in- They have branches in all districts in
KeralaKerala
4. Who is the head of this company ?4. Who is the head of this company ?
- Now the third generation is leading- Now the third generation is leading
this companythis company
- The present Director is:- The present Director is:
Mr. GOUTHAMMr. GOUTHAM
9. 5. What is the opinion about the workers5. What is the opinion about the workers
working here ?working here ?
- Satisfied- Satisfied
- Good team workers- Good team workers
6. How this company has become so6. How this company has become so
popular ?popular ?
- QUALITY of the product- QUALITY of the product
- REALIBILITY on us- REALIBILITY on us
- SERVICE to customers- SERVICE to customers
10. 7. How many employers are there ?7. How many employers are there ?
- Around 55 workers are there.- Around 55 workers are there.
8. Which branch of QRS is leading now ?8. Which branch of QRS is leading now ?
- QRS at MG road.- QRS at MG road.
- It was the first branch.- It was the first branch.
- It has been working since the past 60- It has been working since the past 60
years.years.
BARRIER:BARRIER: Personal Barrier because hePersonal Barrier because he
was busywas busy
11. In QRS there are 4 floors and in each floor,In QRS there are 4 floors and in each floor,
there will be a team leader.there will be a team leader.
Ground Floor: TV SectionGround Floor: TV Section
First Floor : Appliance SectionFirst Floor : Appliance Section
Second Floor: Small Appliance SectionSecond Floor: Small Appliance Section
Third Floor : Washing Machine SectionThird Floor : Washing Machine Section
SECTIONS IN QRSSECTIONS IN QRS
12. TEAM LEADERS OF EACHTEAM LEADERS OF EACH
FLOORFLOOR
Ground Floor: Mr. AYYAPPANGround Floor: Mr. AYYAPPAN
First Floor : Mr. ANANTHA KRISHNANFirst Floor : Mr. ANANTHA KRISHNAN
Second Floor: Mrs. CHITRASecond Floor: Mrs. CHITRA
PADMANABHANPADMANABHAN
Third Floor : Mr. SELVA KUMARThird Floor : Mr. SELVA KUMAR
13. OPINIONS OF TEAM LEADERSOPINIONS OF TEAM LEADERS
AND THE COMMUNICATIONAND THE COMMUNICATION
BARRIERSBARRIERS
14. Ground Floor :Ground Floor : Mr. AYYAPPANMr. AYYAPPAN
Working for 7 yearsWorking for 7 years
Without the team work nothing can beWithout the team work nothing can be
done in service industrydone in service industry
Co-operation of the team members helpsCo-operation of the team members helps
to avoid conflictsto avoid conflicts
BARRIER:BARRIER: Physical Barriers because ofPhysical Barriers because of
noise and phone calls.noise and phone calls.
15. First Floor : Mr. ANANTHA KRISHNANFirst Floor : Mr. ANANTHA KRISHNAN
Working for 7 yearsWorking for 7 years
Workers are satisfied with the teamWorkers are satisfied with the team
leader and the team leader is satisfiedleader and the team leader is satisfied
BARRIER:BARRIER: Physical Barrier because ofPhysical Barrier because of
interference of other person, noise.interference of other person, noise.
16. Second Floor : Mrs. CHITRASecond Floor : Mrs. CHITRA
PADMANABHANPADMANABHAN
Working for 7 yearsWorking for 7 years
Dealing with customers in a diplomaticDealing with customers in a diplomatic
wayway
BARRIER:BARRIER: No such barriersNo such barriers
17. Third Floor : Mr. SELVA KUMARThird Floor : Mr. SELVA KUMAR
Working for 7 yearsWorking for 7 years
Customers are nowadays very choosyCustomers are nowadays very choosy
BARRIERS:BARRIERS: No such barriersNo such barriers
18. CONCLUSIONCONCLUSION
After the completion of this project we asAfter the completion of this project we as
a group came to understand about thea group came to understand about the
different types of communication barriers.different types of communication barriers.
Majority of the barriers were PhysicalMajority of the barriers were Physical
barriers.barriers.
