2. Types of bots
1. Web crawlers
2. Chat bots
3. Video game bots
4. Text reading algorithm
5. Robots
EXAMPLES
3. FIELDS OF OPERATION
WHAT DO BOTS DO?
In current scenario software bots
are everywhere. Tasks that they
perform are as follows:
-IT and Software Development
-Virtual Workforce
-Finance
-Office tasks
-Legal Tech
-Sales
-Marketing
-Content Writing
-HR
WHAT IS THIER AREA OF OPERATION
According to the Article,
-Regulatory Reporting Dashboards (Data privacy
standards, PCI DSS)
-Credit control Validation
-Customer Complaint Interface.
4. PROS AND CONS
Pros:
• Automates manual
repetitive tasks.
• 24-hour
availability
• Helps an
organization
deliver services
faster, better and
cheaper.
• Improved
customer service
and satisfaction.
• Monitoring
consumer data
Cons:
• Privacy issues.
• Security.
• Complex
interface.
• Inability to
understand.
5. THREATS AND SOLUTIONS
Solutions:
• Be extra careful with email
attachments.
• Ignore suspicious web ads
and pop ups
• Choose your internet
security software carefully.
• Make sure all your
software is updated.
Threats:
• Mass-spam delivery that
floods millions of inboxes in
a matter of seconds.
• DoS and DDoS attacks that
crash entire websites and can
put legitimate businesses in
serious trouble.
• Brute-force hacking attacks
by cracking passwords and
other internet security
measures.
• Identity theft and internet
fraud by collecting private
6. BOT AUDIT
Bot auditing is critical to ensure an organization has
a measured approach to development of bots.
Organizations should follow a “security by design”
framework.
Following are a few measures
•Business Process Controls in robotic environment
(SoX/ICOFR controls)
•Complying with regulatory requirements
(PCIDSS,Data privacy standards)
•Cybersecurity Controls
•Incident/Failover Controls
Bots have specific controls as part of their
implementation, thus organizations have to bring
relevant specific changes to their control
environment. This requires a multiskilled team which
consists of RPA technical architect, business analysts
and cybersecurity personnel.
7. WAY FORWARD
Verticals or activities where processes can be
automated have enormous scope for BOTs in the
near future . Few such examples are :-
1) Healthcare Sector
2) Sports Sector
3) Driverless Cars
Conclusion :-
Auditing of BOTs requires a multi-skilled team
which consists of RPA(Robotic process automation)
technical architects , business analysts and cyber
security personnel.
So the areas of their concern are as follows :-
1.Bot integrity(internal)
2.Bot security(external)
3.Setting a feedback loop(to curb BOT malfunction)
