1. CURRICULUM VITAE
PERSONAL DATAILS
Surname: Manuel
First name: Andrua Shanna Maria
Address: 34 Algoa Place
Extension 6
Eldorado Park
1811
Telephone (home) (011) 945 4554
Cell No. 061 446 7142
Identity No 910607 0327 081
Date of Birth: 07 June 1991
Marital status: Single
Nationality South African
Home Language: English
(Speak, read and write)
Other Language Afrikaans
(Speak, read and write)
Health: Good
FORMAL QUALIFICATION
Secondary Qualifications
Eldorado Park Senior Secondary School

2. Passed Matric
Subjects: English Afrikaans
Mathematical Literacy Life Orientation
Accounting Business Studies
Economics
Computer literacy: PC Literature Ms Windows XP
MS Word Excel
E-mail Powerpoint
Call Centre: Inbound Outbound
Pastel Pastel Accounting Xpress
Secretarial Certificate
GENERAL
2004.2008 I have been playing chess for the school, and I reached
Provincial level.
ARP-2008 I did community service at Jordan House Old Age Home
For 16 hours.
MAY-2008 I completed the Grassroot Soccer Training of Trainers
Course in HIV/AIDS prevention and life skills education
For youth at THE GOAL.
2009.2009 I also did Voluntary duties at the Eldorado Park SAPS.
WORK EXPERIENCE
30 June 2011 – 30 April 2012 Bytes Managed Solutions Johannesburg
• Incident Management Centre as a Call Acceptance Agent
• Incident Management Centre Projects as a Call Agent

3. 01 August 2012 – 31 December 2012 Bytes Managed Solutions Johannesburg
• Incident Management Centre Speedpoint Call Agent
01 July 2013- Present Bytes Managed Solutions
• Incident Management Centre Reef and Desktop
TESTIMONIAL
Eldorado Park Senior Secondary School
Mrs. Freese (Depute Principle) Tel no: (011) 945 3713
Eldorado Park Computer Training School
Mr. Rasiet Tel no: (011) 342 3004
Cell no: 073 4624 225
Bytes Managed Solutions
Mr Nick Welgemoed (Manager) Cell: 079 029 8199
Miss Leslie Rees (Manager) Tel no: (011) 373 4000