Chatbots are an increasingly popular tool that is revolutionizing almost every industry. Almost 80% of businesses are considering investing or deploying in chatbots in the coming years. As Chatbots are enriched with different abilities and address different requirements in each industry, here are some popular chatbot use cases for various industries and how they are deployed.

1. Popular Uses of Chatbot App Development in
Various Industries

2. Chatbots are an increasingly popular tool that is
revolutionizing almost every industry. Almost 80% of
businesses are considering investing or deploying in chatbots
in the coming years. As Chatbots are enriched with different
abilities and address different requirements in each industry,
here are some popular chatbot use cases for various
industries and how they are deployed.

3. Different Uses of Chatbot App Development
Here are some common use cases of chatbots in various
industries. If you belong to any of the following industries and
looking to integrate chatbot solutions into your website or
applications, you can consult with a professional chatbot app
development company or developer.

4. Retail and Consumer Goods
Chatbots provide relief to both consumers and the sales team. Whether physical or digital, chatbot
applications enable customers to access products or product information and make payments
using mobile devices.
On the other hand, Chatbots help the sales team to focus more on sales. They help them by
seamlessly integrating with CRM, LOB, and BI systems in the background to offer accurate sales
information and real-time alerts. Chatbots can analyze and compute in the background to offer
personalized customer data that can help the sales personnel with highly localized, relevant, and
real-time data.
Chatbots in eCommerce websites and applications give responses to FAQs, gain customer reviews,
and solve complex customer queries. These tools can help you eliminate the hurdles that a
customer might face during his buying journey.

5. Banking and Finance
Today, most banking firms approach a Chatbot app development company to integrate chatbots
into their business systems. Some of the use cases of chatbots include personalized banking with
the aim to enhance customer satisfaction and engagement. Customers can interact with these
chatbots to clarify banking questions related to account balance, transfer funds, bank statements,
deposit creation, saving and investment advice, etc.
From the business’s perspective, chatbots perform tasks for banking firms like contract review and
analysis, IT ticketing, employee management, password management, parse messages, etc.

6. Legal
The use of chatbot app development in the legal industry is discovered in
various ways. With machine learning, AI-based chatbots have been
trained to become legal advisors for day-to-day and repetitive queries.
Legal firms have complex intranets which can be seamlessly integrated
with a chatbot for an enhanced experience. Companies have also started
implementing chatbots for fulfilling HR operations such as onboarding,
leave application management, and setting up notifications and
reminders.

7. Insurance
Insurance buyers often struggle with confusing jargon and insurance policies.
Traditional insurance agents have failed to educate customers with the information
they are looking for. This is mainly because of the ever-changing regulations and
updates that are happening in the industry.
Chatbots app development in the insurance industry helps companies to have virtual
hosts, insurance agents, analysts, insurance advisors, etc. to perform mundane and
redundant insurance tasks.

8. Healthcare
Chatbots solve various purposes in the healthcare industry. While one type of chatbot performs
daily tasks for receptionists, nurses, and interns, another type of chatbot helps doctors with patient
progress reports, examining drug interactions, checking in on post-op recoveries, etc. Some
chatbots even learn symptoms and offer recommendations for relevant resources.
Some of the other uses of chatbot app development in healthcare include population health
management and care coordination, patient engagement, expediting triaging patients, and
research and development.
Also, with the increased use of smart healthcare devices for iOS and Android users, integrating
chatbots into these devices can help both patients and doctors in terms of health information.
You can consult with an iOS or Android app development company in India for building powerful
and effective chatbot app solutions.

9. Manufacturing
Manufacturing companies have been continuously struggling with communications.
This industry involves wholesalers, distributors, assembly lines, and ambiguous
designers. Manufacturing companies have invested in chatbot app development
services to connect people and build continuous interaction.
Chatbots can help manufacturers with vendor management and engagement, HR
operations, crew and workplace maintenance assistance, product recall assistance,
and so on.

10. Manufacturing
Manufacturing companies have been continuously struggling with communications.
This industry involves wholesalers, distributors, assembly lines, and ambiguous
designers. Manufacturing companies have invested in chatbot app development
services to connect people and build continuous interaction.
Chatbots can help manufacturers with vendor management and engagement, HR
operations, crew and workplace maintenance assistance, product recall assistance,
and so on.

11. Airline
The airline industry leverages travel bots to send
announcements, facilitate web check-ins, for ticketing,
personalized search and purchases, offer flight options,
and make other essential travel arrangements.

12. Oil and Gas
Oil and gas companies can use AI bots for various purposes such
as hydrocarbon exploration and production, assistance to B2B
lubricant customers, etc. These bots improve the productivity and
cost-effectiveness of organizations while cutting off worker risk.
They also help in providing real-time customer support by
offering information about the company, its products, services,
lubricant data, and so on.

13. Some Other Categories of Chatbots
In addition to the above-mentioned uses of chatbot applications, here are some other categories of chatbots that
you can integrate into your systems according to your needs. You can hire Android app developers or iOS app
developers to build industry-specific chatbot applications.
1. Sales assistant chatbots that assist the sales personnel to enhance revenue by helping them make
well-informed decisions.
2. The IT helpdesk chatbot leverages ML to give answers to frequent IT support requests which helps them
boost IT help desk response rate.
3. Intranet bot that helps in improving intranet adoption rates.
4. HR Bots that help in building a great rapport between the company and the employees by answering
queries and enhancing HR operational efficiency.

14. Final Note
There are plenty of ways a chatbot app development
company can help companies in today’s digital age. It is
important to find a high-yielding use case that can earn
higher business ROI. You can always approach an iOS and
Android app development company in India to build chatbot
applications cost-effectively.

15. Contact Us
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