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yolva
zamyslov andrey
integration
ecm
erp
crm
crm trends; zamyslov andrey; yolva
crm components
crm functions
функции crm
компоненты crm
xrm; zamyslov andrey; yolva
crm; crm value; crm industry specific; zamyslov an
crm value
crm system's value
distribution channel
process classification framework
crm russian market
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