1. WHY
Michelin ONCall?
NO HIDDEN COSTS
• Flat-rate handling fee of £70 for international
breakdowns
• A choice of new MICHELIN and MICHELIN Remix tyres
at the prices indicated in the European MICHELIN ONCall
pricing schedule
• Fixed-rate repair fees for each zone including French
and Italian motorways
• Quick and precise billing
A CONTROLLED RESPONSE TIME
• A network of responsive professionals committed to
providing a quality service with Michelin
• Assistance on the road or in the nearest service centre
A NETWORK OF 3000
PROFESSIONALS SELECTED BY
MICHELIN
• On request, 24/7, no contract, simply by registering on MyAccount
• A single number to call in Europe or a single click on MyAccount
• A dedicated contact in 24 languages for assistance
in 34 countries
REAL TIME MONITORING
• A contact informs you that your breakdown is being handled and
how long assistance will take to arrive
• Your driver is informed by telephone at every stage of the
breakdown assistance
• Real time monitoring on MyAccount with a full report of
the assistance provided
1
2
3
4
A better way forward
ManufactureFrançaisedesPneumatiquesMichelin,23placedesCarmes,63000Clermont-Ferrand,France-504.000.004€–R.C.S.855200507–05/2016
Call: UK 0845 362 8521
Membership:Michelin.oncall1@michelin.com
Michelin ONCall
The breakdown service that is
ready for anything
FOR MORE INFORMATION:
INTERNET
trucks.michelin.co.uk
MyAccount
myaccount.michelin.eu
CONNECT:
READ TESTIMONIALS AT
www.youtube.com/michelintrucktyres
LINKEDIN
Michelin Trucks and Bus tyres Europe
INSTAGRAM
@michelintruck
FOLLOW US ON TWITTER
@MichelinTruckUK
MICHELIN_OnCall price list August 2016.indd 1-2 23/08/2016 16:22

2. EUROPEAN
breakdown charges
(2)
Prices guaranteed for all sizes described on MyAccount, tyre and wheel repairs will be billed at actual cost. The price for competitor’s tyres, new or
retreaded, in the same size, is fixed at 75% of a new MICHELIN tyre for Goodyear, Bridgestone, Continental, Taurus, Kormoran and Riken, 60% for
Hankook, Pirelli, Dunlop and Firestone and 50% for the rest. Sizes not sold by Michelin, non-truck sizes and used tyres will be billed at actual cost.
Tyre repairs will be billed at actual cost. Change of valve: £12. In the event the scrapped tyre is discarded and the service provider invoices the
disposal, this will be rebilled at a fixed rate of £10. This does not affect countries that apply a collection and disposal fee when buying new tyres. Bills
are payable within 45 days from the end of the month of invoicing. No discounts or interest for early payments.
Time calculated in 2015 for the total number of Michelin Euro Assist interventions in Europe. 34 European countries: Andorra, Austria, Belgium, Bosnia and Herzegovina,
Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Macedonia, Montenegro, Monaco, Norway,
the Netherlands, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, the United Kingdom. (2) Time calculated in 2015 for the total number of Michelin
Euro Assist interventions in Europe. Including travel expenses for the breakdown van for unlimited km, fitting, removing the tyre, unmounting and mounting the wheel. Additional
fee for assistance on French motorways or limited-access roads at £250 and on Italian motorways at £100.) All fees not included in the ON THE ROAD and STOP & GO packages will
be rebilled at actual cost, e.g. any towing or lifting expenses, private car parks, road tolls, balancing, repairs, rims, various parts excluding valves and extensions, expenses related
to securing the operation (signage, motorway patroller, etc.) as well as expenses incurred due to incorrect information provided by the customer. Depending on where the vehicle is
stopped.
or STOP & go(4)
ASSISTANCE IN AN AUTHORISED CENTRE DURING OPENING HOURS.
Including fitting, removing the tyre, unmounting and mounting the wheel.
Flat rate for fitting each additional tyre: £50.
£70
abroad
ZONE A (Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Estonia,
Greece, Hungary, Latvia, Lithuania, Macedonia, Montenegro, Poland, Romania,
Serbia, Slovakia, Slovenia)
£138 £175 £208
ZONE B (Andorra, Austria, Belgium, Germany, Italy, Luxembourg,
Netherlands, Portugal, Spain) £150 £208 £263
ZONE C (Denmark, Finland, France, Monaco, Norway, Sweden,
Switzerland) £192 £275 £358
385/65 R22.5 Trailer £450.83 £375.69
315/70 R22.5 Steer & Drive £460.00 £383.33
385/55 R22.5 Steer & Drive £477.50 £397.92
445/45 R19.5 Steer & Drive £552.50 £460.42
315/80 R22.5 Trailer £460.00 £383.33
315/60 R22.5 Trailer £478.33 £398.61
295/60 R22.5 Steer & Drive £440.83 £367.36
455/45 R22.5 Trailer £550.83 £459.03
245/70 R17.5 Trailer £346.67 £288.89
295/80 R22.5 Steer & Drive £460.00 £383.33
215/75 R17.5 Steer & Drive £235.00 £195.83
New MICHELIN tyre MICHELIN REMIXMAIN SIZES POSITION
£50
1 HANDLING
HANDLING CHARGE FIXED ACROSS EUROPE
2 FLAT-RATE SERVICE PACKAGES
ON THE ROAD(3)(4)
TRAVEL AND TYRE BREAKDOWN ASSISTANCE DEPENDING ON THE TIME THE MICHELIN ONCall REQUEST WAS MADE.
Flat rate for fitting each additional tyre: £50.
Fixed additional fee of £220 for assistance on French motorways
or limited-access roads and £90 for Italian motorways.
3 FLAT RATES FOR TYRES
FROM MONDAY 6 AM TO SATURDAY 12 NOON OTHER PERIODS
INCLUDING PUBLIC
HOLIDAYS8 AM / 6 PM 6 AM / 8 AM - 6 PM / 10 PM
UK AND IRELAND
breakdown charges
(1)
385/65 R22.5 Trailer £408.00 £277.00 £263.00 £262.00
315/80 R22.5 Steer & Drive £420.00 £306.00 £282.00 £265.00
315/70 R22.5 Steer & Drive £416.00 £316.00 £278.00 £260.00
295/80 R22.5 Steer & Drive £416.00 £303.50 £255.00 £250.00
New MICHELIN tyre MICHELIN REMIXMAIN SIZES POSITION
1 oNCALL benefits
2 CALL OUT CHARGES*
• NORMAL HOURS ARE MONDAY - FRIDAY 0830 -1729
• OUT OF HOURS ARE OUTSIDE OF ABOVE HOURS AND PUBLIC HOLIDAYS
• AN ADMIN FEE OF £15 WILL BE APPLIED ON EACH CALL OUT
• YOUR PREFERRED DEALER MAY ADD AN ADDITIONAL INVOICE
HANDLING CHARGE AT THEIR DISCRETION
3 TYRE charges*
£65normal HOURS
£85out of HOURS
• 300 ACCREDITED SERVICE POINTS IN THE UK
• REACT ACCREDITED TECHNICIANS
• COMPETITIVE PRICING
• REMIX AVAILABLE WITHOUT A CASING CHARGE*
• TYRES FITTED IN-LINE WITH YOUR POLICY, TARGET OF
90% POLICY FITMENT
4 membership
• EMAIL NOW MICHELIN.ONCALL1@MICHELIN.COM
• DOWNLOAD THE ONCALL APP FROM THE APP STORE
• CALL 0845 034 4152 - MONDAY - FRIDAY 0900 -1700
• VISIT MYACCOUNT.MICHELIN.EU
ENCORE GROUP PRODUCTS
• PREMIUM 80% OF MI NEW • MID RANGE 65% OF MI NEW • OTHER REMOULD 85% OF MI REMIX
CALL 0845 034 4152 - MONDAY - FRIDAY 0900 -1700
In the event a Policy tyre is not available, a suitable competitor fitment will be utilised.
* Irish customers will be charged in Euro’s at a nominal Pound to Euro exchange rate. Subject to change.
MICHELIN_OnCall price list August 2016.indd 3-4 23/08/2016 16:22