Sydney Safety Conference - 23 Oct 2012

1. Safety Leadership –
The Why What Continuum
Sydney Safety Conference
Legal & International
Speaker: Andrew Douglas
23 October 2012
Mob: 0488 151 503
Email: andrew.douglas@mk.com.au
http://au.linkedin.com/in/douglasandrew
http://leadingthought.com.au/
http://twitter.com/leading_thought

2. The Why What Continuum
How
Why What

3. The Levers in your Organisation
• People
• Structure
• Culture

4. What Motivates People to be Safe
• Autonomy / Accountability
• Mastery / Competent capability
• Purpose / OHS core business
(see Daniel H. Pink, “Drive”)

5. Measuring Cost / Delivering Profit
• Workers’ Compensation
• Retention / Loss
• Reputation / Trust
• Opportunity cost / Lost production/quality

6. “How” driven by “What”
Levers:
• A delivery not engagement
Production (volume) model
IT (facilitative) • The more “What” pushes
the levers the greater the
Driven HR (problem solving)
risk to the brand, delivery
by Industrial (cost control) and values
What • “What” hides toxic
OHS (compliance)
employees until something
Quality (exception based) breaks. Then too difficult
Sales (volume) to dislodge without risk
• What focuses on
Innovation (mimickery / happenstance) production at all costs and
does not cost “safety”

7. Why (high quality, client
focussed, sustainable, innovative
“How” driven by “Why” and profitable
Levers:
Production (quality/innovative)
• Delivery by
IT (enabling) accountable
engagement
HR (collaborative/critical to production
Driven • The more “Why”
outcome) owned the better the
by business
Industrial (accountable)
Why • Toxic people identified
OHS (shared competent capability) immediately before
Quality (driven by values/pride/accountability) cause problems and
rejected by their peers
Sales (high margin) • Delivers competent
capability in safety
Innovation (central to all work behaviour)

8. Owning Culture
• The island
• Those who commute

9. Who is responsible for toxic employees?
Advertisement in The Australian
Campbelltown Motor Wreckers Pty Ltd
Fastest growing engine re-conditioning
business in Australia seeks a supervisor
with a strong history of:
• Gossiping and damaging workplace morale;
• Drinking and using illicit drugs; and
• Sexual harassment.
Application to….

10. Toxic Profile
Supervisor
* Time with 10
1 * Time with 2-9 inc
* Time with 1
2 4
3
5 7
6
8 9
* Toxic polluter
* Vortex of risk
10

11. Toxic types
• Mr Munchausen
• Mr Experience
• Mr Pride
• Mr Bully
• Mr Sad

12. Why diagram for safety
Board
CEO
Accountable
ownership
Trust
Education
Skilled
Commitment / Flexibility
Supervisors
Truth Ownership Ideas
Workers Workers

13. The Safety Coil – Competent Capability (the safety stretch)

14. Managing risk
• Integration of HR, OHS and RTW ownership in business
• Performance management methodology
• “Outcome orientated” policies and procedures

15. Safety Leadership
Defining:
1. Organisational case – why?
2. Organisational goals – what?
3. Organisational process – how?

16. CONTACT M+K SERVICES
VICTORIA TASMANIA NEW SOUTH WALES
Commercial
Dandenong Hobart Sydney
Commercial Litigation
40-42 Scott St Dobson Mitchell & Allport Lawyers Level 21, 20 Bond St
Property
Dandenong VIC 3175 59 Harrington St Sydney NSW 2000
Workplace Relations
Tel: +61 3 9794 2600 Hobart TAS 7000 Tel: +61 2 8298 9533
Private Clients
Tel:+61 3 6210 0000
Melbourne
Level 22, 114 William St
Melbourne VIC 3000 QUEENSLAND
Tel: +61 3 8615 9900
Brisbane
mk.com.au
Andrew Douglas Level 14, 324 Queen Street
Dir: +61 (3) 8615 9915 Brisbane QLD 4001
Mob: 0488 151 503 Tel: +61 7 3235 0400
info@mk.com.au
andrew.douglas@mk.com.au