Personal Information
Organization / Workplace
Berlin Area, Germany Germany
Occupation
Senior Service & UX Designer at IXDS
Industry
Design
Website
http://www.balaz.de
About
I help organizations to create services that customers value. As a full-circle user experience and service designer I work at the intersection of business, service and interaction design.
Insights into customer motivation and the progress they are trying to make when hiring new services are the foundation of my work and design reasoning. I am able to help you frame relevant design challenges by performing ethnographic research, think holistically with service design methods and jump into doing by tapping into my experience in interaction design, prototyping and testing.
I co-organize the Jobs to be Done meetup in Berlin, an innovation paradigm that helps founders, product managers an...
Tags
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business
product management
behavior
innovation
marketing
strategy
jobs-to-be-done
context
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causality
progress
struggle
sales
customer segmentation
focus
improve
user research
customer progress
whencoffeeandkalecompete
job stories
jobs
alan klement
motivation
customer research
ixds
user experience
framework
introduction
product design
jobstobedone
design expert exchange
meetup
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berlin
#jtbd
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Presentations
(2)Likes
(24)Scaling Agile at Pipedrive (and the use of fireballs in creating product vision)
SaaStock
•
6 years ago
Christian Bason, Dansk Design Center: Exploring Design Impact
Danish Design Centre
•
8 years ago
Let's Talk About Strategy (extended workshop): what it is, why it matters, and how to do it well - Sophie Dennis
Sophie Dennis
•
6 years ago
Introduction to the UK Policy Lab
Policy Lab
•
9 years ago
Culture
Reed Hastings
•
14 years ago
Public Service Design / Service Design Drinks Berlin
Service Design Berlin
•
10 years ago
Service Design Berlin / Prototyping Public Services at Gov Jam Berlin 2015
Service Design Berlin
•
8 years ago
Transformation Now? Service Design in American Government - Chelsea Mauldin, Public Policy Lab
Service Design Network
•
8 years ago
Micromobility, the Jobs Vehicles are Hired to Do
Horace Dediu
•
6 years ago
The Innovation Trap (and Antidote) from Lean Startup
Enabled
•
6 years ago
What is Service Design?
Daniel Harris
•
10 years ago
5 Things I Wish I Knew – A Service Design Journey
Jamin Hegeman
•
10 years ago
Apps as Machines — at Hochschule Darmstadt
Martin Jordan
•
7 years ago
Stimmt AG Workshop Toolkit
Stimmt AG
•
10 years ago
Parts Without a Whole? – The Current State of Design Thinking Practice in Organizations
Jan Schmiedgen
•
8 years ago
Innovation Labs und Corporate Acceleratoren im Innovations-Dilemma
Manuel Funk
•
8 years ago
Capturing Contexts: A workshop with jobs-to-be-done tools / Service Experience Camp 2015
Martin Jordan
•
8 years ago
Andrej Balaz: Introduction to Jobs-to-be-Done
Service Experience Camp
•
8 years ago
UX STRAT Europe, Susanne van Mulken: "Lifting Off from the UX Plateau"
UX STRAT
•
8 years ago
Designing Services for the Public / Service Design Drinks
Service Design Berlin
•
8 years ago
Designing products against customer jobs
Martin Jordan
•
8 years ago
Elements of User Experience by Jesse James Garrett
Open Journalism on the Open Web
•
12 years ago
What Should We Build? Defining the Jobs to be Done
Marcelo Somers
•
11 years ago
Making jobs-to-be-done actionable / Service Design Drinks
Service Design Berlin
•
9 years ago
Personal Information
Organization / Workplace
Berlin Area, Germany Germany
Occupation
Senior Service & UX Designer at IXDS
Industry
Design
Website
http://www.balaz.de
About
I help organizations to create services that customers value. As a full-circle user experience and service designer I work at the intersection of business, service and interaction design.
Insights into customer motivation and the progress they are trying to make when hiring new services are the foundation of my work and design reasoning. I am able to help you frame relevant design challenges by performing ethnographic research, think holistically with service design methods and jump into doing by tapping into my experience in interaction design, prototyping and testing.
I co-organize the Jobs to be Done meetup in Berlin, an innovation paradigm that helps founders, product managers an...
Tags
jtbd
design
jobs to be done
business
product management
behavior
innovation
marketing
strategy
jobs-to-be-done
context
persona
causality
progress
struggle
sales
customer segmentation
focus
improve
user research
customer progress
whencoffeeandkalecompete
job stories
jobs
alan klement
motivation
customer research
ixds
user experience
framework
introduction
product design
jobstobedone
design expert exchange
meetup
switching
berlin
#jtbd
switch
forces
timeline
forces diagram
interview
See more