This document is a resume for Amiee Macklin that includes her contact information, education history, and professional experience. She has an Associate's Degree in Health Care Administration from Carrington College and is currently pursuing a Bachelor's in Health Administration from DeVry University. Her professional experience includes roles as a Senior Reception Technician at CSL Plasma, a White Glove Outbound Agent at Philidor Rx Services, and currently as a Quality Assurance Specialist at Cognosante where she conducts audits and assisted with a system migration. She has strong communication, organization, and customer service skills.

1. Amiee Macklin www.linkedin.com/in/amieemacklin
amieemacklin@gmail.com
| 602-672-7049
amieemacklin@yahoo.com
 PROFILE
 Outstanding
organization and
efficiency.
 Enjoy fast paced,
multi-task
environments.
 Excellent
communication ability;
active listener; visually
observant.
 Exercise initiative,
achievement, ethics
and sound judgment.
 Enthusiastic, energetic,
outgoing and
motivated.
 Can type 60+ wpm
 Great experience with
customer service
 Handles 60+ calls daily
with great rapport.
 EDUCATION
Associates Degree;
Health Care
Administration
Carrington College,
Tempe, AZ
2014
Bachelors; Health
Administration
DeVry University, Mesa,
AZ
Currently Pursing
 REFERENCES
Available upon request
 PROFESSIONAL EXPERIENCE
Senior Reception Technician 2010-2015
CSL Plasma Inc., Tempe, AZ
o In compliance with Standard Operating Procedures
(SOP) schedule and register qualified plasma donors
o Take vital signs and simple medical procedures such
as blood pressure, pulse, and temperature.
o Maintain awareness to any reaction a donor may
have during or after the procedure.
o Track and record data for specialty plasma programs.
o Conduct calibration of equipment according to SOP
o Troubleshoot equipment failures and removes and/or
replaces equipment.
White Glove Outbound Agent 2015
Philidor Rx Services, Phoenix, AZ
o Answer inbound and place outbound calls
o Service existing accounts, obtain orders, and
determine charges for requested medications
o Collect customer demographics and accurately enter
the information into multiple computer-based
applications
o Maintain correct and comprehensive documentation
of all queries in order to continuously improve the
customer service process
o Manage difficult or emotional customer situations;
respond promptly to customer needs; meet
commitments; solicit customer feedback to improve
service.
o Maintains confidentiality of all personnel, donor and
center information.
Quality Assurance Specialist
Cognosante, Phoenix, AZ
o Conducting Audits for Case Analyst who analyzes
healthcare policies to report coverage
o Migration from SharePoint to CERRS NG (Microsoft
Dynamics CRM)
o Conducted Call Audits for Consumer Outreach who
contacts the consumers