1. Roll Out: Customer Service Individual / Team Incentives Program
Month 1:
4 Novelty Desk Awards ­ handed off by
team members to others on team:
Glasses, Rock Star, Life or Death, Ogi Love,
Teacher
Month 2:
Teams by Row
Everyone in department suggests names for
their own team OR other teams ­ prizes for
authors of winning names
Break Room Postings:
Humorous phone calls
Month 3:
Weekly Team Spirit Tickets (Individual)
Cleanest workstation, Handy & Helpful,
Suggestion box submission used, Office Good
Samaritan, Perfect Attendance, Bright
Eyed/Busy Tailed (1st call of day)
Weekly Team Challenges (Team)
Most calls answered, Most increased % calls answered 1st/2nd ring, Most E­invoice sign ups, Most Team
Spirit, Mystery Challenge
Monthly Service Awards
Customer compliments, Exceptional Calm, Team Communicator, Caught Caring, Human Database, Most
Improved (any category)
Monthly Activities
Vote on best humorous phone call posting
Monthly holiday/theme game, activity, decorating, tradeshow breakfast treat, guessing game­treats in a
jar (varies, one day or one week, for ex: national "x" week, Valentine's, St Paddy's)
Quarterly Activities (March, June, September, December)
Team Spirit Ticket Cash­In
Name: ​ Bulletin board in break room for humorous phone calls
Print: ​Team Spirit Tickets, Service Award Certificates
Purchase:
Team name prizes x4
Team spirit prizes (2, 5 and 10 ticket prizes)
Prizes for Shelley to approve:
❑ extra 15 min break​ ​❑ extra hour PTO ❑ Team Lunch Clockout ❑ $5.00 for soda machine
❑ Desk treat* ❑ 2 movie tickets ($20) ❑ 2 event passes ($20) ❑ Gift cards** ($5, $10, $25)
* Candy, flowers, balloons, lotion, candles
**Target, grocery store, department store, gas station, bookstore, coffee shop, Amazon.com, pedicure, car
wash, dry cleaner

2.
Quarterly Incentive Planning Template
* Candy, flowers, balloons, lotion, candles
**Target, grocery store, department store, gas station, bookstore, coffee shop, Amazon.com, pedicure, car
wash, dry cleaner