The letter thanks Ms. Tolores for her efforts in getting a restaurant proposal delivered to prospective customers ahead of schedule, making their company look efficient and professional. It notes that customers consider both product and service quality when deciding. The letter also praises Ms. Tolores for motivating other departments to provide the necessary data to complete the proposal on time, despite competing priorities. The writer requests tips from Ms. Tolores to help the rest of the department learn from her success.