Peer2PeerTechSM introduces an end-to-end solution to provide visibility and clarity into IT projects across the business. It offers co-managed IT service desks with project management support and systems to retain control over service issues. Employees can easily track the progress of their IT requests. IT oversight is also available for major projects beyond an internal team's expertise or time. The solution aims to help businesses focus on their core operations instead of managing requests and unhappy users, making IT resources more productive. It virtually expands an IT service desk through seamless integration, allowing staff to easily escalate tickets to an expert team.

1. Peer2PeerTechSM
Introducinganend-to-endsolution
togainclarityandvisibilityintoIT
projectshappeninginthebusiness.
Peer&PortalSupport
LeverageourProjectManagement
talentandsystemstoretaincomplete
controloveryourITserviceissues-you
decidewhenticketsgetescalated
toourservicedesk.
ImmediateAccesstoadditionalITtalent
andseandservices,whenandwhereyouneed
them,tobackupandextendaninternalIT
team’sskillsandexpertise.
Happyemployees,whohavetheabilityto
tracktheprogressandstatusoftheirIT
requestsquicklyandeasily.IToversight
isavailabletoengageonmajorITprojects
thattheinthattheinternalteam doesnothavethe
expertiseortimetocomplete.
Focusonyourcorebusiness,notITrequests
andunhappyend-users.YourIT
resourcesbecomemoreproductivein
managingtheserequests.
StrategicITPartnersforGrowingBusiness
VirtuallyexpandyourITservicedeskthrougha
seamlessinterfacethatlinksyourteam toours.
HigherStateTechnologyputsthepowerofthemostpopularIT
automationsoftwareateveryone’sfingertips,allowingstaffto
easilyescalateticketsorsupportneedstoourteam.
Peer2PeerTechSM
Benefits
Your
employees
Co-ManagedIT
ServiceDesk
OurTeam
Thebenefitscomefast.
15minuteZoom VideoconferenceforquickQ&A
ITEcosystem AuditandAssessment:
AfullITreportthatshowsoverallconditionofthe
environment,includinglow tohighriskanddetailed
informationonITassets
60MinuteStrategicITVisioneeringSessionanda
Roadmap1.0withpriorities,timelineandbudgeting
frameworkforplanningtimeandtalentinvestments-
a$750valuewithfee-waivedforfirst10registrants
EVERYBODYNEEDSAHANDSOMETIMES
Letushelp.
Increaseyourvisibilityinto
ITrelatedprojects,andsee
howistechnologyisbeing
leveragedwithother
internalbusinessprojects.
Accesstoateam ofIT
expertstobackupyour
ininternalITteam’sskillsand
filltheirexpertisegaps.
Developaclearroadmap
forbudgetingITprojects,
ensuringthatthose
projectsaredirectlytiedto
specificbusiness
objectives.
Establishaprocessto
ststrategizeandplanforIT
Investmentssothat
budgetsandtimelines
meetbusinessobjectives.
ExpandoversightintoyourIT
projectswithcertifiedProject
ManagersandPM software.
Accessareal-timeportalinto
ticketandproject
activities,includingtalentand
expertiseformanaging
esescalatedneeds.
VISIBILITY STRATEGICITPLANNING STREAMLINEIT&IT
FRACTIONALLEADERSHIP
SUPPORT
525RoundRockWest,SuiteC300
RoundRock,TX78681
higher-state.com
512-900-9478