Successful organisations know that a call center's main purpose is to retain customers. This includes servicing and selling to callers. - Even well-run businesses struggle to generate call centre revenues. This prevalent issue makes sense given that callers are typically seeking answers and solutions. Companies that optimise call centres for sales can increase profits and customer loyalty. Our recent blog explains about "How Can Votiko Call Center Services Help Increase Sales?" - Blog: https://votiko.com/how-can-votiko-call-center-services.../

1. Free version: Low quality pictures
votiko.com/how-can-votiko-call-center-services-help-increase-sales

2. 2

3. Contents
1 2022 5
1.1 June . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
How Can Votiko Call Center Services Help Increase Sales? (2022-06-06 16:51) . 5
Why is a Call Center Job a Good Choice for New Graduates? (2022-06-13 12:34) 8
Why Is It A Good Idea To Outsource Your Customer Service to Votiko?
(2022-06-13 12:36) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Why Does Your Company Need Votiko’s Email Support Services?
(2022-06-14 12:12) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
3

4. 4

5. 1. 2022
1.1 June
How Can Votiko Call Center Services Help Increase Sales? (2022-06-06 16:51)
Successful businesses recognise that the fundamental goal of a call centre is to keep con-
sumers from defecting to the competitor. This entails both providing service and fixing
problems for callers, as well as selling to them.
Even the most well-run businesses, however, frequently struggle to generate sales through
their call centres. When you consider that callers are mostly looking for answers to concerns
and solutions to issues, this widespread issue makes sense. Companies that optimise their
call centres for sales, on the other hand, have a lot of potential for higher profitability and
client loyalty.
Improve the efficiency of your system and pro-
cesses.
The average call centre discussion lasts between four and six minutes, depending on the
industry. The IVR system must work effectively during this period, and the call centre operator
must be able to answer the customer’s demands. If one step of the process fails, or if a call
is merely unresolved, the potential of a sale is lost. One sobering fact to consider for any
organisation is that at least 15 % of customers who do not have their calls resolved will switch
to another company. And on average, these customers will tell five other people about their
bad experience.
Before any firm can start looking into ways to increase sales at the call centre level, it must
first guarantee that calls are handled as efficiently and effectively as possible. The customer
experience must be high enough to keep the consumer delighted and engaged, from the
auto-attendant greeting and instructions to the length of time the customer waits in an
on-hold queue. A potential transaction is lost once a customer becomes annoyed by an overly
5

6. complicated IVR system or has to wait on hold for 10 minutes.
In many circumstances, investment is required to get a call centre to the point where it
can offer products and services effectively. To cut down on-hold times, more people may
be needed. These employees will require extensive training. To make it easier for callers
to contact departments or use other self-help capabilities, an improved IVR system or the
addition of an advanced integrated solution like call back software may be required. These
expenditures, on the other hand, are sound business decisions, especially if they lay a solid
foundation for bettering service and facilitating sales.
Captivate Your Captive Audience’s Attention
After you’ve set up your system and hired your team, the next stage is to look for ways to
educate and motivate your callers. This begins with ensuring that your IVR system recordings,
particularly on-hold messages, are sufficiently informational to entice callers to want to learn
more.
It’s surprising how few businesses consider on-hold time to be excellent selling time. Consider
that for a moment. You have the caller’s full attention. You have the option of irritating them
with low-quality elevator music or piqueing their interest in a new product or an unique offer.
Which do you believe has a better chance of resulting in a sale?
Cross-sell and upsell
6

7. Cross-selling and upselling products and services may be the strongest sales prospects for call
centre salespeople. Representatives can be trained to sell add-ons that make sense as part of
the sale if your inbound call centre is currently collecting sales orders. It’s all about teaching
kids how to place orders rather than just taking them.
Return for the Sale
There may be possibilities to promote related items or services after a service call has been
successfully resolved. Following up after a conversation gives you an excellent opportunity to
suggest items or services that are relevant to the call’s objective.
For example, if a consumer calls a tech support number because their printer isn’t working,
they’ll get troubleshooting assistance. The customer is satisfied if the call was successfully
resolved, but they are aware that problems do occur. This could be a great time to upsell
them on a maintenance package that would cover any future issues.
Consider why your consumers are calling and how you might inform them of something that
will be of special interest to them. This can be done via phone, email, or text message, and
the more tailored it is to their needs, the more likely the sale will be made.
Display Your Appreciation
Customers must be treated with respect. Basic courtesy, such as expressing gratitude for
their business and using the words please and thank you, can have a favourable impact on
a customer. It’s lot easier to ask a customer to consider making a purchase after they’ve
received this level of care. Appreciation can be incorporated into recorded messages, scripts,
and even follow-up emails sent following a call.
7

8. Making a sale isn’t a once-in-a-lifetime opportunity. It’s a long-term process of developing a
relationship that grows more fruitful as trust and respect are established.
For many businesses, call centres are the first point of contact. It’s only natural to evaluate
their enormous sales potential. You may discover an amazingly efficient and successful
approach to earn more money by taking the time to truly build a service and sales-driven
caller experience.
Do you like this article? Get more contact centre advice like this.
Why is a Call Center Job a Good Choice for New Graduates? (2022-06-13 12:34)
Are you a recent graduate who is unsure about working in a call centre? Despite the Philippines’
continued expansion in the BPO business, most graduates are still hesitant to pursue a career
with these organisations due to common misunderstandings about the profession and the
industry. Many people are still sceptical if starting a career in a call centre is the best decision
because of its unique approach to customer service, job structure, and timetable.
We spoke with several of Votiko’ long-serving employees who have made a name for them-
selves in the call centre sector. We questioned them about their experiences, reasons for
staying with the organisation, and recommendations for recent graduates who might be
interested in working there. We also sought assistance in compiling a list of reasons why
recent graduates should pursue careers in this field.
We’ve compiled a list of the top 5 reasons why the sector is a wonderful location to start a
solid career, ranging from the enjoyable work atmosphere to the excellent benefits.
Work in a relaxed and enjoyable environment.
Contrary to popular assumption, the sector is not a dull place where employees solely come to
work to answer phones. Some people believe that there is little to no peer connection at work,
8

9. yet the reality is that teams and accounts create close friendships among their members.
One of our team leaders, Ted, told us that "it seemed like he had a second family" in his
account. We believe in a supportive atmosphere at Votiko, and Ted agrees that he was able to
see that in action. He claims that he is not under pressure at work because his supervisors
and team members understand and support him.
JP, a customer support representative for our health-care account, told us that when he’s
stressed, he finds solace in his coworkers. "Even if we have a lot on our plates, my teammates
just laugh, and it’s infectious," he says. "It allows us to unwind and be more motivated at
work."
Maintain a healthy work-life balance.
While most rest days vary by account, working in a call centre ensures that you will never
have to bring your work home with you. "I like having more time to myself and my family,"
Vhal, one of our team managers, says.
Votiko additionally ensures that our employees have the opportunity to pursue their passions
through the company’s clubs and activities. "Being able to have an outlet for her enthusiasm
helps her more driven to achieve better at work," Jen, a member of Votiko Synergy Dance
Group, explains. We also have a variety of activities that cater to our employees’ interests,
such as family days and sports fests, which keep them engaged and provide an opportunity to
relax and unwind after a long day at work.
Learn a lot about what it’s like to work in the real world.
9

10. In a contact centre, there’s more to learn than how to answer the phone. The industry will
challenge you to your boundaries to see what you can do, from patience to versatility to
improving communication and people skills.
"Working in a call centre is like starting a new career." "You have to be someone else in a
second and take jobs you never dreamed you’d fill," one of our agents explains. "It teaches
you a lot of things and shows you how much there is to learn in just one career."
Find opportunities for personal, professional, and financial
improvement.
Call centres, as a dynamic and rapidly rising industry in the Philippines, are known for offering
excellent compensation packages. Votiko ensures that our employees are comfortable and
safe by offering benefits that meet their issues and worries, as well as a competitive wage plan
tailored to their needs. We also make sure to appreciate our employees’ efforts by offering
promotions to competent applicants and emphasising the value of their work.
Justin, one of our Technical Service Representatives, talks about how he was able to achieve
success in his first few months with the organisation. "After four months on our account, I
got upgraded to Tier 2 right away." I was still on probation at the time, had no prior work
experience, and had just graduated from university. "It came as a shock to me," he admits.
"I’m delighted they trusted me enough to entrust me with further responsibilities."
As long as we perceive an employee’s potential and abilities, we make sure to recognise them
and give you the credit you deserve.
You’ll be able to put what you’ve learnt in school into prac-
tise.
One of the most common misunderstandings concerning contact centres is that employees
must simply make phone calls. For those who are unfamiliar, call centres were developed
10

11. to address specific challenges that necessitate specialised knowledge. "The job that she’s
doing right now is absolutely relevant to what she’s studied," Khey, a tourism graduate who
manages a travel account, says. "The work is similar to that of a hotel or an airline," she adds,
"but with better security, bigger benefits, and more time to oneself."
Votiko has a few accounts accessible that provide support for a variety of major worldwide
companies, and these accounts typically require expertise and understanding in areas such
as health, travel, hospitality, telecommunications, and finance, among others. Regardless of
your study, you will find a career that suits you, and you will be able to apply what you learned
in university to the industry.
Are you persuaded that it’s past time for you to step outside of your comfort zone and try
something new? join Votiko, Prepare your resumes and get ready to investigate a new type of
opportunity. I hope to see you there!
Are you ready to join Votiko to work, learn, and grow? To send us your application, please click
Carrer option. You may also learn more about our hiring process by clicking here.
Why Is It A Good Idea To Outsource Your Customer Service to Votiko? (2022-06-13 12:36)
Many businesses are considering outsourcing their customer service for a variety of reasons.
Customer service outsourcing is more feasible than ever before as technology progresses and
the world gets more linked. It is now more important than ever to maintain a good level of
customer service. According to research, 86 percent of customers are eager to spend more if
they have a favourable encounter with a company. Investing in customer service outsourcing
businesses is a surefire way to improve your brand’s customer experience.
By 2025, global revenue from customer support services is estimated to reach $14.05 billion.
A increasing number of businesses understand the value of customer care to their customers
and their brand. Let’s look at the advantages of outsourcing customer support for companies
of all sizes.
11

12. Why is Customer Support Outsourcing a Good Idea?
If you’ve been in business for a long, you’re probably looking for a way to gain a competitive
edge. Customer acquisition costs have steadily increased over time, and bad customer service
can result in attrition and negative evaluations. This can make standing out from the crowd
more challenging over time. To keep costs down while providing a great experience for your
consumers, your outsourcing strategy must alter.
Make Yourself More Available
Most businesses are open for 8 to 12 hours every day, depending on their time zone. Some
establishments may also be closed on weekends. If you have a set schedule, customers in
different parts of the world may find it difficult to contact you at times that are convenient for
them. Outsourced customer service departments have a lot more flexibility in this regard.
Customer service outsourcing firms will be able to give you with a team of customer support
representatives who will be available 24 hours a day, seven days a week. Increased accessi-
bility can boost your company’s authority and credibility. Customers also like the flexibility of
being able to contact businesses at their leisure. As a result, your consumers will continue to
patronise you and may even recommend you to others.
Other Aspects of the Company’s Operations Should Be Im-
proved
Customer service, regardless of the product or service, is critical to every company’s growth.
You must always treat your customers with respect in order to keep your business afloat. You
won’t have to spend time training and supervising a customer service team if you outsource
it. You will be able to focus on other elements of your business with more time on your hands.
12

13. Even if you’ve had a lot of success, there’s always room for improvement. Extra time should
be spent on the following tasks:
• Developing new concepts
• Creating opportunities
• Increasing chances for training and networking
• Using cutting-edge marketing techniques
• Customer satisfaction should be improved.
When you outsource customer support to an agency, you’re working with people who have
dealt with problems similar to yours before. This will prevent new employees who have just
completed their training from answering your phones.
Customers and even referrals can be lost due to inexperienced staff. As a result, sales and
your ability to compete with other businesses may suffer.
Furthermore, an outsourcing company will enable you to choose the specialism that best suits
your customer service department. If you require technical assistance, they will make sure
that agents with relevant experience are available.
Return on Investment is High (ROI)
Hiring an in-house customer service team might quickly become prohibitively expensive. Also,
don’t forget about unplanned expenses, which are more likely to occur if you hire additional
employees. Maternity leave, as well as insurance, can be costly.
When you outsource your customer service to a third-party service provider, you will incur
no additional costs. The outsourcing firm is responsible for the equipment and insurance.
Outsourcing may appear to be costly at first, but it is actually a far more cost-effective solution.
13

14. a diverse range of abilities
Depending on the type of business you run, you may need different types of customer care
personnel to handle different types of calls. When it comes to collecting orders or updating
contact information, some organisations require a combination of agents that specialise in
more complex subjects such as fraud claims and financial or technical support, as well as
others who don’t.
Using more complex agents for simple calls isn’t worth it. You also don’t want inexperienced
agents handling more difficult cases. Customer service outsourcing businesses can give
you the best of both worlds by guaranteeing that all of your calls are answered by qualified
individuals.
Services that can be added on
When you employ a call centre, you may outsource more than just customer service calls.
Some outsourcing companies will also include services such as:
• Live chat customer support
• Telephone calls are monitored and recorded.
• Performance Reports for Upselling
Each of these factors has the ability to improve the customer experience. They can, however,
assist you in improving your brand image.
14

15. Why Outsourcing Customer Service to Us Is the Best Option
Our customer support services can assist both small and large businesses. In truth, our low
costs do not imply low-quality services. Making sure your consumers are entirely satisfied
is our top focus. You can outsource customer care support to us to save money. All of the
required infrastructure and resources are readily available. Our team of highly-trained and
specialised customer support specialists handles all of your clients’ communications. We
follow the communication etiquette set in your corporate philosophy when we communicate
with your customers. To fulfil your demands, our customer support team reacts swiftly and
efficiently. We have a staff of professionals available 24 hours a day, 7 days a week, no matter
where you are in the world.
What Makes Us Experts and Who Are We?
Votiko is the source of this information. We are a leading provider of cost-effective and expert
customer support services. Our customer support employees have received thorough training
and are committed to providing the highest level of service to our international clients. Our
call centre representatives are also up to date on the most recent developments in the contact
centre industry, and they always incorporate current best practises into their work. Reach out
to us to begin a new adventure of effective collaboration.
Why Does Your Company Need Votiko’s Email Support Services? (2022-06-14 12:12)
Having excellent email support ensures that your company grows considerably. It ensures
that all of your consumers have a consistent experience. This is what will attract new clients
while keeping the ones you already have. Your email services, no matter what business you’re
in, help to project the correct picture of your company.
15

16. In today’s world, people are always experimenting with new ideas. As a result, your company
requires something dependable. Furthermore, in the era of chatbots, email is the most
important tool for delighting clients. A user prefers to communicate with a live person. It gives
them a sense of comfort and keeps them with a comprehensive solution.
To maintain a smooth operation, every brand nowadays outsources customer care solutions.
It offers a consistent and familiar platform that efficiently meets the needs of your customers.
You’ll need a company that provides customer service 24 hours a day, seven days a week.
We’ll go over the primary reasons for outsourcing email services.
Outsourcing Email Support Services for These Reasons:
You may be wondering why you should use an outsourcing business. We’ve broken things
down for you to make it easier:
A Reliable Approach
More than half of consumers prefer email, according to many businesses. Other options for
assistance include phone, chat, and social media. Email, on the other hand, has a high user
ratio in its advantage. People seem to believe that email help is more reliable than other
options.
Furthermore, it is determined that the ease with which an email can be sent and received is
the cause for its success. When a brand tells you that email is dead, you start to have second
thoughts about all the investment expenses and the easiness. Your company cannot afford to
lose consumers due to a malfunctioning email system.
Furthermore, many businesses are transforming the user experience by incorporating tools
and technology into their email systems. However, we must admit that its core has evolved
since its initial release. It means different things to different individuals, but the tool’s main
16

17. function hasn’t altered much and it still accomplishes its goal.
Ease of Access
Email is used by everyone for both personal and professional reasons. It’s available on a
variety of devices, including smartphones, laptops, tablets, and more. This is why users prefer
to communicate with the support team via email. You can email using a variety of devices
even if you don’t have access to others.
Are you aware that there are over 4 billion email subscribers worldwide with over 7 billion
accounts? In addition, 3 million emails are sent every second, and over 90 % of people check
their email on a regular basis. When you consider that the majority of the demographic
consists of younger individuals, this amount is extremely large.
Furthermore, it provides a straightforward means of communication for people of all ages,
even the elderly. It’s simple to explain to those who aren’t as tech-savvy. Users can begin by
utilising the default settings without having to download or install any addons. It’s simple to
set up and get up and running. This guarantees a smooth flow of information between agents
and users.
You learn that email is a broad platform that anyone with an internet connection can use. It
can be accessed with little to no difficulty. So, to have a well-organized system at a low cost,
outsource your email support.
Wide Sharing
In this day and age, who doesn’t appreciate speedy customer service? As a result, live chat
and phone assistance are the favoured methods of communication. These channels, on the
other hand, are the ones that are most likely to send clients elsewhere. As a result of doing
the same thing again and over, people become annoyed.
17

18. You don’t want to have to explain your problems twice. You’re already dealing with a problem,
and these channels just serve to drive customers away. Customers would appreciate the
email because they will not have to repeat themselves. You will receive a thorough email with
the most likely remedy.
Your customer service representatives can see the full chat when using email assistance.
They may meticulously plan the best solution to meet the needs of clients. You don’t need to
question a consumer; instead, provide context to their email. It leads to a more pleasant user
experience and higher customer satisfaction.
Moving forward, this kind of communication is useful for adding comments and escalated
situations. You will witness interaction in a way that other methods do not. A phone call,
for example, will take a long time to understand the complexities of a customer’s problem.
Similarly, live chats provide speedy solutions, but the lack of time agents have may result in
ineffective results.
Email may not be as quick as other media, but it does give a common context and many of
the other advantages listed above.
Relatively More Satisfying
Email support services are unquestionably more convenient than any other mode of com-
munication. Despite the fact that it is not as quick as live chat or phone assistance, your
entire conversation is on the customer’s terms. Furthermore, unlike when communicating
with clients over the phone or through chat, your customers have entire control. They are free
to take a break and respond at any time.
Furthermore, it has been discovered that 40 % of users prefer email for this reason. They can
respond whenever they have the time and in whatever way they want. It ensures that the
person in charge of the dialogue is in command. Although the response time is slower than on
other channels, the conversation history is straightforward to follow.
This is why email support is preferable to other options. Similarly, email outsourcing makes it
even more convenient and long-lasting.
18

19. Get some experience Easy Scalability
One of the most scalable techniques of customer assistance is outsourcing mail services.
You can also get help over the phone or through chat, but speedy and efficient engagement
necessitates your whole attention. While on the phone, your customer care employees will be
unable to concentrate on anything else. The same may be said for live chat.
Only scripted or saved responses allow you to handle many chats at the same time. However,
if you want unrivalled quality, you’ll need individualised service that can handle one to two
chats at a time. In order to settle one or two concerns, an average chat interaction takes 20
minutes. It features a discussion section as well as an average handle time.
To have a scalable experience, either staff up your office with more resources or outsource
your customer care services. It is self-evident that adopting outsourcing services will relieve
your company of a significant amount of stress. Furthermore, it allows you to concentrate on
your company’s core competencies.
Let’s take a look at why you might choose to outsource your email support:
Let’s look at some of the advantages of email support ser-
vices:
Email support is widely recognised as one of the most practical means of contact. It’s also a
versatile mode that has a lot of interaction with clients. You are not required to be present 24
hours a day, 7 days a week, and you can choose agents based on their fit for your company.
Furthermore, depending on the incoming email traffic, growing or lowering the workforce is
simple.
Your business need a global presence. You should always be available to your customers.
Email is a powerful and adaptable tool for consumers to communicate their concerns and
complaints.
19

20. It’s also simple to keep track of your dialogue and use the information to help your company
grow. You also save a lot of money by using outsourced email support services. To get reliable
email assistance, you’ll need to select the top BPO service provider.
The following are some of its benefits:
• Easily reachable
• Efficiency in terms of costs
• a prompt answer
• A comprehensive customer survey
• Support across all channels
• Solutions in detail
• Lead conversion is simple.
• Increase sales
Email support, as we can see, is a significant cornerstone for your success. Your team
will be able to respond quickly. An outsourced workforce will ensure that your company’s
requirements are met. Reach out to us if you’re looking for a cost-effective strategy for your
precious business.
For easy success, hire email support services. Email assistance is critical for a business to
ensure high client satisfaction. It is not the only assistance option available, but it is one of
the best. To attain effortless success, you can use email support services.
Votiko provides the greatest email support solutions at reasonable pricing, ensuring that
your total experience is unforgettable. We provide the best services to provide a consistent
experience. Furthermore, our services provide easy accessibility, ensuring that all of your
consumers are satisfied. Our staff meets with you to examine your company’s needs and
develop a strategy that works best for you.
We’ve looked at five reasons why your business should invest in email support. So, tell us
about your company’s demands and we’ll come up with a tailored support solution for you.
20

21. BlogBook v1.2,
L
A
TEX2ε & GNU/Linux.
https://www.blogbooker.com
Edited: June 16, 2022