SmartServiceDesk is PinkVerified - IT Service Management Tool that provides service management software, with flexible purchasing options. Smart Service Desk offers following modules or features: Incident Management Service Request Management Service Level Management Service Catalog Management Problem Management Change Management Release Management Portfolio Management Knowledge Management Survey Management Configuration Management Database – CMDB Auto Asset Discovery Software Asset Management - SAM Asset Management IT Procurement & Vendor Management Risk Management Contracts Management Dashboards & Reports Smart Service Management, CRM and GRC Software is available in English, Arabic, French, Thai and other leading world languages

1. SMART Service Desk Solution for
IT, HR, MSP Customer Support,
Quality & Risk Management
https://smartservicedesk.co/

2. About SMART Service Desk
➢SMART Service Desk is Pink Verified for 11 ITSM processes, ensuring 100%
ITIL compliance for key processes
➢Providing enterprise class solutions at an affordable price to SMBs
➢ITSM Product Launched in 2012
➢Currently being used by 1 Million plus users worldwide
➢SaaS, Azure, AWS and On-Premise deployments to support from 50 to
50,000 users
➢Customizable application platform to develop new line of business
applications
➢Multi-lingual application with Local support and implementation services in
English, Thai, Spanish, French, Arabic and Many more world languages
➢Newly upgraded Asset discovery tool ensures accurate CMDB
smartservicedesk.co

3. Workflows
Dynamic Reports
Security
Flexi-Forms
Surveys
Context Driven
Options
Easy to Configure Workflow’s for Service Automation, tailored to business processes,
Multi-level approvals and escalations
Dashboards
Centralized Reporting to measure standard ITIL KPIs (Out of the box, Adhoc and Auto
Scheduled)
Single Sign-On using AD or any custom provider
Every resource (text box, link, tab, etc.) can be secured individually
E-Forms can be generated without programming. Making office paperless
Auto-triggered Surveys to drive continuous business improvements
Access knowledge articles, checklists, related tickets, admin functions using single clicks
Real-time TV dashboards with personalized views
Key Features:
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4. Productive on Day 1:
Installed in minutes;
Configured in hours.
Mobile Support:
Mobile applications support for
Android, iPhone/iPad
Tool grow with your needs:
Tested to Support 100k users
Support for Managed Service
Providers:
Single instance to support multiple
business entities
Automation :
Automate business activities and IT operations
using customizable process-packs
Integrations:
Chat, Chatbot, IVR Contact center & Remote
Assistance.
Deep Business Insights:
250+ KPI Based Standard Reports &
Dynamic reports
Tailored to your needs:
Easy Customization and
Administration without need for
Programming
Value Proposition
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5. Ensure 100% ITIL Compliance with Pink
Verify compliance certificate
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6. Customer Name Customer Since Industry Benefit Realization
2012 Electronics Reduced support costs by 40%
2013 Car Rentals
40% reduction of system
outages
2015 BPO
60% Increase in customer
satisfaction levels
2015
South African
Government
70% decrease in Mean time to
repair
2014
Ministry of
Defense -Saudi
Implemented for Service Desk,
IT, HR & Facilities, with a
single investment and reduced
cost of support by 50%
Published Case Studies

7. Customers from many industries
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8. Rich Responsive User Interface for employee self service
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9. Visual Service Catalog per Servicing Team
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10. Supports multiple service catalogs with one solution
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11. Flexible Forms for each service-Created with zero code
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12. Data on custom e-forms changes dynamically based on user selection
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13. Sample flexi e-form created for HR travel request
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14. Configurable - HTML based email notifications
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15. Incident Listing for Associates
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16. Multiple grouping options for Incidents
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17. Get Online Approvals for all Requests
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18. Enforce Service Level Targets
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19. Link Equipment‘s/Configuration items to Tickets
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20. Complete Audit History Tracking
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21. Advance Search Capabilities
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22. Comprehensive Change Management Process
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23. Change Approval Tracking
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24. Knowledge Management
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25. Comprehensive Service Catalog Design
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26. Comprehensive System Asset & Configuration Management
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27. Auto Asset Discovery for all OS Types
PC’s, Servers, Routers etc.
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28. Software Asset Management
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29. Procurement Management
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30. Manage Customer or Vendor Contracts
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31. Financial Budgets Management
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32. Projects Portfolio Management
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33. User Feedback Surveys for Service Improvement
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34. Event Monitoring for
Service Operations Management
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35. Risk Management for compliance
with ISO 27001:2013 & ISO 9001
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36. Manage Internal Audits
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37. Manage Controls
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38. Manage Non Conformities / Improvements
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39. Ensure quality improvements are done in time
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40. Easy to configure workflow rules
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41. Customer Case Management
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42. Platform extended with Contact Center Integrations
➢ Automatic call distribution (ACD)
➢ Screen popup
➢ Find last agent
➢ Caller priority
➢ Voice logger
➢ Agents working on multiple skills
➢ Interactive dashboard
➢ Set of supervisory features
➢ Set of agent features
➢ Flexible IVR
➢ Wall board
➢ Integrated CRM
➢ Synthesized Voice
with IVR system
➢ Chat Module
➢ Email Module
➢ E-Fax Module
➢ Last Agent Routing
➢ Predictive Dialer.
➢ And many more
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43. Dashboards for Management
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44. Management Auto Refresh TV Dashboards
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45. Top 5 Performers
The top performers are illustrated by the total number of calls processed and cases in SLA as well as out of SLA
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46. Created Incidents and Request for the Month
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47. Many out of the box Dashboards
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48. All Active Changes
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49. Totally Multi-lingual – support all major
world language’s
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50. Mobile Apps
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51. Mobile First Screen Mobile App Login
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52. Mobile Home Screen Incident Screen
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53. Create Record Design
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54. List display of
tickets
Ticket
Detail Set Inprogress
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55. Resolution
Details
New Resolution
Screen
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56. Activity Diary
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57. Service Request
Screen
List display of
Service Request
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58. Create Record Design
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59. Service Request
Details
Authorization Details
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60. Knowledge Base
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61. PROPOSED SMART SERVICE DESK- IMPLEMENTATION IN
PHASE 1
Quick
wins
Incident
Management
Service
Request
Management
Service Level
Management
Service
Catalog
Management
Business
Rules and
Automation Knowledge
Management
Portfolio
Management
Survey
Management
Dashboards &
Reports
smartservicedesk.co

62. PROPOSED SMART SERVICE DESK IMPLEMENATION IN
PHASE 2
Service
Improvement
Problem
Management
Change
Management
Release
Management
Configuration
Management
Asset
Discovery
Automation Asset
Management
Software
Management
HR Service
Desk
CRM ,
Governance
Risk &
Compliance
Management
smartservicedesk.co

63. For more details please
visit
https://smartservicedesk.co/
smartservicedesk.co