1. ADEOLA. O. ‘FUNSO - OGUNJINMI
PLOT 206, JAIYEOLA AJATA STREET, AIRPORT ROAD, LAGOS STATE
08033661250, 07062022253. infinity_tope2003@yahoo.com
adeolafunmiso@gmail.com
CAREER OBJECTIVE: To effectively and efficiently work in an organization and contribute positively in order
to achieve the objectives and set goals of the organization
PERSONAL DATA:
Date of Birth: 20th March, 1981
Sex: Female
Marital Status: Married
State of Origin: Oyo State
Local Govt: Lagelu
Religion: Christianity
STRENGTH:
Multi-tasking Skills
Effective verbal communication and leadership Skills
Ability to work and excel under pressure.
Ability to work with little or no supervision.
Good Interpersonal Relations.
Amiable goal getter, honest,hardworking, punctualand quality conscious.
Passion for continuous learning and professionalqualifications
INSTITUTION ATTENDED WITH DATES
Ladoke Akintola University of Technology, Ogbomoso,
Oyo State 2000 – 2006
Wesley College School of Science, Ibadan,
Oyo State 1993-1996
Methodist Secondary School, Ibadan,
Oyo State 1990-1993
EDUCATIONAL QUALIFICATION WITH DATES:
Bachelor of Technology in Civil Engineering (2006)
Senior Secondary School Certificate (SSCE) (1996)
Junior Secondary School Certificate (1993)

2. PROFESSIONAL QUALIFICATIONS
How may I help you ( Call Centre) Certificate August 2009
ABP Award for Customer Service Professionals
(The Association of Business Practitioners) May 2010
Personal Development for Enhanced Performance July 2012
Value Based Customer Service April 2013
HR Exponentials, Customer Satisfaction through Service Feb. 2014
WORKING EXPERIENCE:
MTN Nigeria
Aero maritime House, Apapa August 2009- Till date.
Job Title: Online Customer Care Representative.
Job Description
 Identifying and resolving customer queries effectively and efficiently, whilst maintaining the
acceptable service quality standard
 Follow through on customer queries ensuring prompt resolution and feedback
 Escalate and route customer issues to the relevant unit.
 Use organization and time management tools to track cases and meet turn-around-times and
other required metrics
 Provide advice to customers on what package(s) will suit their needs
 Enlighten and educate customers on new products, the use of the products and services and
initiatives within MTN
 Provide information regarding account or product enquiries
 Market MTN products and services to current and potential customers
 Generate periodic reports and other ad-hoc reports as requested by supervisor.
Design Zone
9/11 Karimu Laka Street, Egbeda, Lagos State. (2008-2009)
Job Title: Site Engineer.
National Youth Service Corps (NYSC)
Ahmadu Attairu Secondary School, Kagara LGA
Niger State (2007-2008)
Job Title: Mathematics Instructor.
Industrial Training
Reynolds Construction Company (RCC), Quarry Site, (2005-2006)
Designation: Highway Section
Industrial Training
Office of the Representative of Engineers, P.W., Bodija,
Oyo State
Designation: Laboratory Works (2003-2004)

3. HOBBIES:
Travelling, Meeting People, Listening to music, Reading and Singing.
SPECIAL SKILLS
Use of Computer Packages, i.e. Microsoft word, excel and internet skills
ACHIEVEMENTS:
PROJECT UNDERTAKEN: Local fabrication of laboratory flocculator
STUDENT MEMBER: American Society of Civil Engineers
REFEREES
References can be available on request