1. CURRUCULUM VITAE
Anil Kumar
Mail ID:- Anilpaswan562@gmail.com
Mob:- 7053692115
ABOUT MYSELF
I am very practical person with an amiable disposition and strong cultural values. I strongly
believe in accuracy and precision in whatever I do. I believe I have good communication skills
that would provide transparency and productivity in the organization.
EDUCATIONAL QUALIFICATION
 10th
Standard Passed from C.B.S.E Board in the year 2011
 10+2 Standard Passed from C.B.S.E Board in the year 2013
 Pursuing B.Com 2nd
year from Sol.du
OTHER QUALIFICATION:-
 Knowledge in Computer Company Application, MS-Excel, MS-Windows, MS-Office and well
conversant with Internet.
PERSONAL PROFILE:-
Father’s Name : Rambilas Paswan
Address : A-107,Sector-10 Noida, Gautam Budh Nagar
Date of Birth : 23rd
March 1995
Marital Status : Unmarried
Languages Known : English, Hindi
Hobbies : Listening Music, Playing Basket ball
Nationality : Indian
EXPERIENCE:-
Working with IEnerGizer BPO (Aircel PROCESS)
Designation:-Executive-Operation (6 months)

2. Key Accomplishments:
 Handling customer of prepaid of Aircel (Delhi NCR).
 Meet the Difficulties of customer queries.
 Motivating existing customers to use new & upcoming VAs.
 Achieving all types of targets.
 Handling the higher escalation calls. & 3G Technical settings calls.
 Handling the Circle Level escalation On Appellate Desk.
Working with IEnerGizer BPO (Aircel PROCESS)
Designation: Assami (6months)
Key Accomplishments:
 Handling the higher escalation calls.
 Take Responsibility of Entier floor.
 Meet in daily service level and Answering level.
 Meet in floor AHT.
 People Management.
 Training & Development Growth
 Meet KRA (Key Responsible Area)
 One o One Conversation With Executive for All Issue
 Pre Shift & Post Shift Brief
 Meet the team login hours, AHT and Quality.
 Take Responsibility of entier floor.
Thanks & Regards,
Anil Kumar
+91 7053692115