2. Table of Contents
Information page ..................................................................................................................................4
Mission Statement ................................................................................................................................4
Vision ...................................................................................................................................................5
Core Values ..........................................................................................................................................6
Background Information ......................................................................................................................7
Our Philosophy.....................................................................................................................................8
Our Departments ..................................................................................................................................9
Our Product ........................................................................................................................................10
Our locations ......................................................................................................................................11
New Flyer Subsidiaries.......................................................................................................................13
New Flyer Institute .........................................................................................................................14
Mobile Learning and Transit Academy..........................................................................................14
Health and Safety ...............................................................................................................................14
Safety First......................................................................................................................................14
Emergency contact .........................................................................................................................15
Fire Safety Plan ..............................................................................................................................15
Evacuation diagram........................................................................................................................15
Evacuation procedure .................................................................................................................16
Medical/ Health related emergency................................................................................................16
Vandalism, Theft or Robbery.........................................................................................................16
First aid kit......................................................................................................................................16
Company Leadership..........................................................................................................................18
Organizational Policies and Procedures .............................................................................................21
New Employee ...............................................................................................................................22
Entry Requirement..........................................................................................................................22
Probation Period .............................................................................................................................22
Orientation......................................................................................................................................22
Dress Code......................................................................................................................................22
Code of Conduct.............................................................................................................................22
Employee Evaluation......................................................................................................................23
Company’s Consulting Firm ......................................................................................................24
Vacations ........................................................................................................................................24
Vacation and Public Holidays ....................................................................................................24
Vacation and Leaves of Absence ...............................................................................................24
Vacation and when employment ends........................................................................................25
3. Blackout periods.............................................................................................................................25
Retirement ..........................................................................................................................................26
Termination of employment ...............................................................................................................26
Daily Office Procedures .....................................................................................................................26
Opening and Closing of office .......................................................................................................27
Electrical appliances.......................................................................................................................27
Parking lot ......................................................................................................................................27
Visitors ...........................................................................................................................................27
Handling of Mails...............................................................................................................................27
Courier/ Incoming mail ..................................................................................................................27
Outgoing mail.................................................................................................................................28
Scheduling of Meeting/ Appointment ................................................................................................28
Company’s statutory meetings .......................................................................................................28
Business Travels.................................................................................................................................29
International Travel ........................................................................................................................29
Flight Type .................................................................................................................................29
Airline.........................................................................................................................................30
Travel Agency............................................................................................................................30
Hotel Reservation and Transportation........................................................................................30
Local Travel....................................................................................................................................30
Workplace basic tools.........................................................................................................................31
Computer and Software..................................................................................................................31
Repairs, services and replacement..............................................................................................31
Internet Service Provider................................................................................................................31
Reprographics.................................................................................................................................32
Photocopy procedures ....................................................................................................................32
Officer-in-charge ........................................................................................................................32
Replacement of Toner ................................................................................................................32
Portable Device ..............................................................................................................................33
Officer-in-charge ........................................................................................................................33
Battery Charging ........................................................................................................................33
Petty Cash Fund Management............................................................................................................34
Company’s Benefits ...........................................................................................................................35
Awards and recognition......................................................................................................................36
Specimen of company’s business forms.............................................................................................37
4. Information page
For Supplies and business proposals:
Investor Relations
711 Kernaghan Avenue,
Winnipeg, Manitoba
R2C 3T4 Canada.
Tel: 2042246672
Fax: 2042246652
Email: investor@newflyer.com
For employment information:
Human Resources & Customer Services
711 Kernaghan Avenue
Winnipeg, Manitoba
R2C 3T4 Canada.
Tel: 2042246672
Fax: 2042246652
Email: employment@newflyer.com
Source:
Operation Hours
Days Time Remarks
Monday-Friday 8.00am to 5.00pm Full time employment
Monday-Friday 4.00am to 12.00am Part-time employment
Weekends 8.00am to 11.00pm Part time and Casual employees only
Public Holidays Closed All employees
Mission Statement
5. To secure strong position by providing reliable
transportation solutions that meet the needs of today
while anticipating the needs of tomorrow.
Vision
To be a leading manufacturer of
6. Heavy - duty buses in the U.S and Canada offering the broadest
line of transit vehicles that maximizes digital creativity, sharing,
and innovation in a transport industry
Core Values
Growth
New Flyer has grown to an international organization of over 2,200 highly-skilled people
dedicated to planning, producing and servicing the industry’s most reliable heavy-duty
transit vehicles since 1930.
Facilities
7. To ensure consistent and dependable delivery of our industry-leading products and services.
Sustainability
New Flyer continues to lead by example as we strive for a better product, a better
workplace and a better world.
Customer experience
We believe that manufacturing products that are built to last means forming solid and
enduring customer relationships. This is evident every step of the way from our first
discussions about the unique needs of a prospective buyer; to quality assurance with our
customers during production; to aftermarket support.
Source: http://www.newflyer.com/index/overview_new
Background Information
The Office Manual of New Flyer Company is prepared by the Department of Human
Resources and Customer Services for the use of new and existing employee of the Company.
It informs the employees of the policies, procedures, benefits and working conditions of the
Company.
The Company will make every effort to notify employee when an official change in the
policy or procedure has been made, but employee is responsible for his/her own up-to-date
knowledge about manual.
8. Our Philosophy
New Flyer is the leading manufacturer of heavy-duty transit buses in the US and Canada of
diesel-electric hybrid vehicles to address ever-growing emission and resource conservation
concerns.
The Company was established in 1930, with its Headquarters in Winnipeg, Manitoba,
Canada and other locations in Canada and United States of America.
The Company offers the broadest product line in the industry, including drive systems
powered by clean diesel, LNG, CNG and electricity (trolley).
New Flyer's Customer Services Organization, which includes Parts, Service, Training,
Publications and Service Centers, is recognized as the leading parts and service network in
the industry.
9. Our Departments
Sales and Marketing
Parts
Human Resources and Customer Services
Supply Management
Customer Programs
Legal
Investor Relations
10. Our Product
New Flyer offers the industry’s broadest selection of heavy-duty transit vehicles, all of which
incorporate clean technologies.
The company has produced 60’ articulated buses that move more people than a standard
40’ bus and were Hybrid-electric configurations in both diesel and gasoline get superior fuel
mileage.
New Flyer has also improved components on its buses so that they are more sustainable.
The newest model, Xcelsior®, is setting fuel economy records, therefore relying less on fossil
fuels with electric components, which further reduces fuel usage.
Our LED headlights, which are the first in the industry, are designed for a 12-year life,
whereas traditional headlights require replacing often throughout each year.
Source: http://www.newflyer.com/index/better-product
11. Our locations
Corporate Headquarters/Winnipeg Facility
711 Kernaghan Avenue
Winnipeg, Manitoba
R2C 3T4 CANADA
Phone:204-224-1251
Fax: 204-224-4214
Source- https://www.google.ca/?gws_rd=cr&ei=2ZxyUvvxOdPI4w#q=711+kernaghan+avenue
Other Manufacturing locations
St. Cloud Facility
6200 Glenn Carlson Drive
St. Cloud, Minnesota
56301 USA
Phone: 320-203-0576
Fax: 320-203-0584
12. Crookston Facility
214 5th Avenue SW
Crookston, Minnesota
56716 USA
Phone: 218-277-7100
Fax: 218-281-5672
Anniston Facility
106 National Drive
Anniston, Alabama
36207 USA
Phone: 256-831-4296
TCB Enterprises, LLC
4600 Wyland Drive
Elkhart, Indiana
46516, USA
Aftermarket and Canadian Parts Distribution Center
630 Kernaghan Avenue, Door 76
Winnipeg, Manitoba
R2C 5G1 CANADA
Phone: 1-800-665-2637
Midwest Parts Distribution Center
2300 Progress Drive
Hebron, Kentucky
41048
Southwestern Parts Distribution Center
3181 South Willow Avenue Suite 102
Fresno, California
93725 USA
Eastern Parts Distribution Center
420 Deerhurst Drive
Brampton, Ontario
L6T 5H9 CANADA
New Product Development locations
13. 630 Kernaghan Avenue, Door 76
Winnipeg, Manitoba
R2C 5G1 CANADA
Phone: 204-224-1251
Service Centers
Arnprior Service Center
480A Hartney Street
Arnprior, Ontario
K7S 0B8 CANADA
Phone: 613-622-7949
Phone: California Service Center
2880 Jurupa Street
Ontario, California
91761 USA
New Flyer Subsidiaries
14. New Flyer Institute
Established for New Flyer to train its employees, but has now changed into a world-class
training institute for our numerous customers.
Mobile Learning and Transit Academy
Transit Academy is a web-based video library available exclusively from New Flyer and
features video tutorials and computer animations on topics for transit maintenance and
operations personnel.
As the bulk of what we learn is gained informally, “on the job”, we added Transit Academy
to the New Flyer Institute to provide a truly blended learning experience. As Transit
Academy includes members from numerous transit properties, and leading transit suppliers,
you get access to a network of Mobile Learning and Transit Academy professionals that can
help you solve any challenge you have - from maintenance and safety questions, to
leadership and safe driving principles.
Source: http://www.newflyer.com/index/new-flyer-institute
Health and Safety
Safety First
The company supports and enhances employee healthy lifestyle choices with wellness
initiatives, fitness events and health clinics.
With reduced risk of illness or injury, the employees are more engaged and productive.
15. Emergency contact
Fire/ Explosion emergency - 9-1-1 (Police)
Workplace hazard - 204-321-34567
Medical emergency - 204-321-34568
Fire outbreak emergency - 204-321-34569
Fire Safety Plan
A fire safety plan is a document showing procedures for preparedness and response to fire
emergencies, protects, increases safety and reduce liability and casualty.
Evacuation diagram
Evacuation diagram is designed to show a clear direction of travel when needed to choose
an appropriate escape route during emergency, such as fires, explosions, toxic material
releases, civil disturbances and workplace violence.
Diagram source: http://www.google.ca/?gws_rd=cr&ei=2ZxyUvvxOdPI4AOIIG4Dw#q=evacuation
16. Evacuation procedure
Employee must follow the green arrow to get to the exit route.
All heavy duty machine/ equipment should be shut down especially gas, which could cause
additional hazard to emergency situation, such as releasing hazardous materials.
Fire outbreak
Respond to any fire outbreak quickly and calmly.
Sound the fire alarm and evacuate the spot immediately.
If you have to escape through smoke, crawl on your hands and knees to the nearest
escape route.
Well trained employee that is confident may use any of the Fire extinguishers for
Class “A” fire ONLY.
Call the fire department and emergency numbers immediately
Medical/ Health related emergency
If an employee or customer appears to be having an attack of any kind or is suffering
a severe injury; DO NOT attempt to help as you may do more harm than good.
Remain calm and call medical emergency and explain the situation to the emergency
personnel of their arrival.
Call your Supervisor
Vandalism, Theft or Robbery
• If an employee arrive the office and discover an opening, which appears to have been
vandalized, robbed or burglarized, leave the scene immediately and:
i. Call your supervisor
ii. Call 911 with the consent of your supervisor.
iii. Leave the building and wait for your supervisor or the Police outside.
iv. Call your Supervisor or Manager and inform them what has happened
First aid kit
First aid kits are made available in all departments.
17. Instant ice packs, Disposable non-latex gloves,
Antiseptic wipes or soap, Pencil and pad, Emergency blanket, Canadian
Red Cross first aid manual
Roller and triangular bandages to hold dressings in place or to make an
arm sling, Adhesive bandages in assorted sizes, Scissors, Thermometer,
Adhesive tape
Sterile gauze pads (dressings) in small and large squares to place over
wound
Diagram source: http://www.redcross.ca/what-we-do/first-aid-and-cpr/first-aid-at-home/first-aid-tips/kit
Emergency Precaution
All employees must stop whatever they were are doing and follow the green arrow
immediately to locate the nearest exit route.
Employee must ensure that no customer is left behind in the building during
emergency or emergency alarm.
Use the stairs and not the elevator because you could become trapped if it stops
working.
After escaping to the safe side, call your supervisor and emergency line 9-1-1
Employee or Customer must not re- enter the building until otherwise advice by the
emergency personnel
18. Company Leadership
S/n Name Title Phone no Email address
Board members
1 Hon. Brian Tobin Chairman 2044000010 brian.t@newfyer.ca
2 V. James Sardo Director 2044000011 vjames.@newflyer.ca
3 Wayne M.E. McLeod Director 2044000012 wayne.m@newflyer.ca
4 Larry Edwards Director 2044000013 larry.e@newflyer.ca
5 Patricia Jacobsen Director 2044000014 patricia.j@newflyer.ca
6 John Marinucci Director 2044000015 john.m@newflyer.ca
7 Adam Gray Director 2044000016 adam.m@newflyer.ca
8 William Millar Director 2044000017 william.m@newflyer.ca
9 Paul Soubry Director 2044000018 paul.s@newflyer.ca
Executive Leadership Team
1 Paul Soubry President and Chief
Executive Officer of
New Flyer
2044000018 Paul.s@newflyer.ca
2 Wayne Joseph Executive Vice
President, Bus
Business
2044000018 wayne.j@newflyer.ca
3 Paul Smith Executive Vice
President, Sales &
Marketing
2044000019 paul.s@newflyer.ca
4 David White Executive Vice
President, Supply
Management
2044000020 david.w@newflyer.ca
19. 5 Ian Smart Executive Vice
President, After
Market Business
2044000021 ian.s@newflyer.ca
6 Colin Pewarchuk Executive Vice
President, General
Counsel& Corporate
Secretary
2044000022 colin.p@newflyer.ca
7 Glenn Asham Chief Financial
Officer
2044000023 glenn.a@newflyer.ca
8 Chris Stoddart Vice President,
Engineering Services
2044000024 chris.s@newflyer.ca
9 Kevin Wood Vice President,
Manufacturing
2044000025 kevin.w@newflyer.ca
10 Janice Harper Vice President,
Human Resources&
Customer Services
2044000026 janice.h@newflyer.ca
11 Margaret Lewis Vice President,
Quality Assurance
2044000027 margaret.l@newflyer.ca
12 Shannor Young Vice President&
General Manager
NABI Parts
2044000028 shannor.y@newflyer.ca
13 Brian Dewsnup Vice President&
General Manager
NABI
2044000029 brian.d@newflyer.ca
Departmental Heads
1 Mike Shawin Director, Human
Resources& Customer
Services
2044000030 mike.s@newflyer.ca
2 Dorcas Hills Director, Sales &
Marketing
2044000031 dorcas.h@newflyer.ca
3 Dora Marcus Director, Parts 2044000032 dora.h@newflyer.ca
4 Michael Darwin Director, Supply
Management
2044000033 michael.d@newflyer.ca
5 Gerry Harper Director, Customer
Programs
2044000034 gerry.h@newflyer.ca
6 Beth John Director, Legal Services 2044000035 beth.j@newflyer.ca
20. 7 Lisa Salem- Johnson Director, Investor
Relations
2044000036 lisa.s@newflyer.ca
Supervisors
1 Kate Henshaw Human Resources,
Personnel
2041230029 kate.h@newflyer.ca
2 Johnson Sirleaf Human Resources,
Administration
2042400026 johnson.s@newlyer.ca
3 Emmanuel Langan Human Resources,
Employment
2044004629 emmanuel.l@newflyer.ca
4 James Jackie Human Resources,
Welfare Services
2044050098 james.j@newflyer.ca
5 Mary Ellen Guffey Human Resources,
Health & Safety
2044070067 mary.e@newflyer.ca
6 Williams Scoury Corporate Sales 2044560028 williams.s@newflyer.ca
7 Paul Baston Ga Government Sales 2044094067 paul.b@newflyer.ca
8 Richard White Internal Marketing 2045900255 richard.w@newflyer.ca
9 Adams Williams External Marketing 2044000345 adams.w@newflyer.ca
10 Mary Hansaw Corporate Marketing 2044036023 mary.h@newflyer.ca
11 Gascoine Schole Local Parts 2044570537 gascoine.s@newflyer.ca
12 Joddy Mulle International Parts 2046890035 joddy.m@newflyer.ca
13 Jennifer R. Mick Purchasing 2045900451 jennifer.m@newflyer.ca
14 James Sardene Supplies 2040982167 james.s@newflyer.ca
15 Wayne Leod Inventory 2049009021 wayne.l@newflyer.ca
16 Larry Eddy Transportation 2045008214 larry.e@newflyer.ca
17 Patricia Jacos Supply Chain 2047609043 patricia.j@newflyer.ca
18 John M. Black Customer Programs 2045960042 john.b@newflyer.ca
19 Adam O. White Legal Services 2046530076 adam.w@newflyer.ca
20 Williams Alex Investment 2043090029 williams.a@newflyer.ca
21 Alexander O.
Desmond
Investor Relations 2044072829 alexander.d@newflyer.ca
21. 21 Felix O. Gabby Information Technology 2043095629 felix.g@newflyer.ca
22 Susan Amanda Internet Services 2048072866 susan.a@newflyer.ca
OrganizationalPolicies and Procedures
22. New Employee
The Company hires new employee on timely basis and as the need arises into all facilities in
Canada and United States of America.
Entry Requirement
The entry level requirement for new employee is College diploma, except in Sales
Department, where specialized skill/ training in engineering field are acceptable.
Probation Period
The probation period is the first 90 days of employment. During this time, new employee
will be accessed if working for the company meets the performance standards and goals of
the company.
Orientation
New employee will receive four weeks full time training during probation period and regular
feedback to help enhance better performance and develop good workplace culture.
Dress Code
All employees must be corporately dressed during the office hours except on Fridays.
The employee enjoys business casual dress on Fridays “Jean Fridays” at all our
locations.
All factory employees must put their aprons on duty and other safety materials.
Code of Conduct
Employees represent the company and the customers in a positive, respectful,
professional and courteous manner both within and outside the company.
Employees maintain confidentiality, observe and report activities affecting the
customers and business with integrity, timeliness, and accuracy.
23. Employees must ensure a safe, discrimination and harassment free work
environment.
As the only bus manufacturer, certified to the OHSAS 18001 safety management
system, the company’s efforts to reduce workplace risk have resulted in a low
workplace accident over the past ten years.
Employee Evaluation
Employee evaluation is done annually. This annual performance review is a key
component of measuring employee’s development, and is intended to be a fair and
balanced assessment of an employee’s performance in a year.
The Company has contracted the exercise to a consulting firm, who carries out this
exercise through administering of questionnaire to all employees every first week of
January.
The objective of the annual review is to provide all regular employees, supervisors, as
well as the management team an opportunity to:
i. Discuss job performance.
24. ii. Set goals for professional development in the New Year.
iii. Establish objectives for contributing to the company’s mission, vision
and core values.
iv. Discuss expectations and accomplishments.
Company’s Consulting Firm
HR Consulting Firm
1100 Queen Street,
Winnipeg, Manitoba R3J 3V5
Phone: 204 345 3456
Fax: 204 345 3457
consulting@hrfirm.com
Vacations
Employee is entitled to two weeks annual vacations for employment of two years or more
and three days for less than two years.
Vacation and Public Holidays
The Company observes all national public holidays in Canada and United States of
America.
An employee still enjoys his/her public holiday if it falls in the vacation. The
employee may get its pay or take a day off work after his/her vacation, depending on
the employee’s choice, but he/she must notify the supervisor in writing.
Vacation and Leaves of Absence
An employee is entitled to leave of absence whether he/she has gone on annual
vacation or not, depending on the reason for the absence from work.
The Company only pay for a week absence from work except the leave of absence is
on health related issues sustain from workplace injury.
25. Vacation and when employment ends
When employment ends, whether by retirement, termination or employee quits,
he/she is entitled to be paid the earned vacation pay that has not yet been paid out,
in addition with the severance pay.
Blackout periods
This is a temporary period in which an employee is permitted to apply for any
benefit or entitlement in the Company and usually, is 60 working days prior to the
commencement of the employee’s requisition, except on emergency health condition.
Employee is not allowed to make any alteration to their retirement or investment
plans during this period.
26. Retirement
The retirement age is 67 years of age or 35 years of employment.
If the employee retire at which years comes earlier. the employee’s entitlement will
be paid on the date of retiring from the Company.
Termination of employment
Probation period
Either the employee or the employer may end employment without notice.
Under two years of employment.
A week notice is required for termination of employment.
Two years and above of employment.
Two weeks’ notice is required.
Daily Office Procedures
27. Opening and Closing of office
Employee is expected to open and close his/her office with the access code provided on
completion of the probation period.
Electrical appliances
All employees are expected to switch off all electrical appliances in their office after close of
work and unplug all cable connected plugs from the electrical source.
Parking lot
All employees and the customers are allowed to use the Company’s parking lot and are
controlled by the security personnel at the main entrance to the business premises.
Visitors
Employee below the Management level is not allowed to entertain any private/
personal visitor during the working hours except in the course of doing business
with the Company.
Handling of Mails
Courier/ Incoming mail
All mails are received by the receptionist and sent to central mailroom for sorting
according to departments or addressee.
28. Mails are delivered to their recipients in the morning and later in the afternoon on
daily basis by the Administrative Professional.
Outgoing mail
Administrative Professional is designated to prepare, collate the outgoing mail and
send it to the mailroom for processing and onward dispatch to their recipients.
Scheduling of Meeting/ Appointment
Administrative Professional schedule company’s statutory meetings regularly and also
book an appointment with relevant stakeholder or customers as approved by the
Board of Directors.
Company’s statutory meetings
Type of meeting Meeting day/period Meeting time
29. General staff meeting Every last working day of the
month
9.30am to 11.30am
Customer/Client Every last Wednesday of the
month
2.00pm to 3.00pm
Board of Directors Every first working day of the
month
10.00am to 11.00am
Project Team Date to be fixed when Project is
on-going
3.00pm to 4.00pm
Management
Committee
Every Tuesday 8.00am to 9.00am
Annual General Meeting Bi-monthly Fridays 11.00am to 12.00pm
Departmental Meeting Bi-weekly Thursdays 1.00pm to 2.00pm
Business Travels
The Board of Directors/ Executives travels on business trip for Conferences, Seminars,
Workshops or business meetings across the World. Administrative Professional is assigned
the role of arranging any business trip in the Company.
International Travel
This is travelling between two or more Countries
Flight Type
The Company uses Business- class accommodation for its entire business trip across the
World.
30. Airline
The Company uses Air Canada for all its International for travelling across Europe and
Turkish Airline for traveling to Asian, African and Caribbean Countries.
Travel Agency
Company’s Agent
Flight Centre
1001 Portage Avenue, Winnipeg, MB R3J 3V5 Canada
Phone:204 678 7890, Fax: 204 678 7800
Email: flightcentre@yahoo.ca
Hotel Reservation and Transportation
First Class Hotels are reserved for any business trip, and local cab are hired to transport the
Company’s representative to their various destination throughout the period.
Local Travel
This is travelling within the Province. The Company makes use of the Company’s official
Car for any local travel.
31. Workplace basic tools
Computer and Software
The Company has 69 HP Spectre x360 - 13-4003dx Laptop and 155 HP ENVY - 23xt
Beats Special Edition All-in-One PC Desktop computers.
These computers are specifically assigned to Board members, Directors, unit
supervisors, Administrative Assistants, Project officers and information technology
unit.
Repairs, services and replacement
Information technology unit is responsible for any repairs, services and replacement
of the official computers of the company.
Internet Service Provider
MTS provides internet coverage in all the facilities in Canada and United States of
America.
The Company’s contact person at MTS is
Angelina Bob
32. Phone: 204 234 5678
Fax: 204 234 5677
Email: Angelina.bob@mts.ca
Reprographics
This is the process of making copies from a piece of equipment that makes copies of
an original.
Photocopy procedures
The Company has 50 HP Laserjet 9050 Mono multifunction MFP A3 Photocopier
printers.
Three are located in the office of the Chairman of the Board of Directors, office the
President/ Chief Executive Officer and office of the Chief Financial Officer
Others were spread in all the departments.
Officer-in-charge
Only Administrative Professional deployed from department of Human Resources and
Customer Services were authorized to operate the Company’s Photocopier machine
in their respective offices.
Replacement of Toner
Administrative Professional notifies the Director, Human Resources and Customer
Services of the need for replacement of Toner and replaces when it is supplied.
33. Special Instructions
Ensure all power cables are connected correctly.
Unplug all connector cable from the electric source after the close of work daily.
Only officers assigned to the machine were allowed to handle it to avoid unnecessary
down time and repair costs.
High tech equipment Toners or inks replacement are manufacturers’ supplied
consumables and not cheap substitutes, and thus should be carefully handled.
Fan the paper stacks before inserting stacks of paper, to avoid paper jam or other
paper related problems.
Check ink, the screen will display an error if the cartridges need to be replaced.
Open and shut all doors in the printer. This will allow any printer jams or similar
problems to be addressed and fixed.
Portable Device
The Company’s hand-held or wearable device is called portable device. The Toll free phones,
the walkie-talkie used by the Engineers in the factory, Customer service lines are all portable
devices in the Company.
Officer-in-charge
Each device is assigned to an officer for the purpose of effective communication within the
business premise.
Battery Charging
The assigned officer ensures that the battery is fully charged on the start of work
daily.
34. Information Unit is responsible for the charging of the extra battery of the devices.
PLEASE NOTE
The charging of the devices such as Laptops, Tablets and Smartphones are solely
vested on the officers or department assigned the devices to.
Petty Cash Fund Management
Petty cash is a small amount of cash used for purchases of small incidental items
required by the office in the normal course of conducting business.
Administrative Professionals in the department of Human Resources and Customer
Service are designated for this assignment.
When the fund gets low, the custodian requests a top up and submits the vouchers
for reimbursement from the Chief Financial Officer.
35. As expenditures are made, the custodian will receive a petty cash voucher with a
receipt/invoice attached in return from the employee that incurs the expenses.
At any given time, the total of cash in hand plus received vouchers must equal to the
original fund.
Company’s Benefits
The company offers:
i. Tuition subsidies for courses related to employees’ position and support
future career/ skills development.
ii. Subsidies for professional accreditation, in-house apprenticeship and skilled
trade internships.
iii. Variety of in-house and external training programs.
iv. Comprehensive and extended Health benefits and or major medical coverage,
Prescription coverage, Vision care
v. Dental benefits, Travel health care and Good pension plan
vi. Short term and long term disability benefits
vii. Employee’s basic insurance with optional life insurance for the employee,
spouse and child.
36. viii. Wellness and Health Risk Assessment programming including Flu Shots, Back
Safe programming and biometric testing.
Source: http://www.newflyer.com/index/benefits
Awards and recognition
The Company had won several awards and recognition to its credit. It ranges from
Excellence, Workplace awards, Community, Environment, Performance, Safety and Quality
awards in Canada and United States of America.
37. Specimen of Company’sBusiness Forms
Employment application form
Evaluation form
Vacation request form
Employee medical history
Maintenance request form
Customer satisfaction evaluation form
Petty cash fund management fund
38. 711 Kernaghan Avenue, Winnipeg, Manitoba, Canada R2C 3T4
Phone: 204 224 6672, Fax: 204 224 6652
hr@newflyer.com
Employment Application form
i. Which position are you applying for?
_____________________________________________________________
ii. Are you willing to relocate out of:
Winnipeg Yes or No Canada Yes or No
iii. When can you start? * MM / DD / YYYY
_________________________________________________________________
iv. Salary Requirements $ __________________________________________________________________
v. Your Contact Information
___________________________________________________________
_____________________________________________________________
vi. Email Address __________________________________________________________________
vii. Phone ________________________________________________________________
viii. Highest level of education attained
__________________________________________________________________
ix. Employment history:
39. Employer:
____________________________________________________________________________________________________________
______________
Address & Phone #:
____________________________________________________________________________________________________________
______________
Date:
Employer:
____________________________________________________________________________________________________________
_____________
Address & Phone #:
____________________________________________________________________________________________________________
_____________
Date: _____________________________________________________________
x. May we contact your employer? Yes or No
xi. Is your resume attached? Yes or No
711 Kernaghan Avenue, Winnipeg, Manitoba, Canada R2C3T4
Phone: 204 224 6672, Fax: 204 224 6652
hr@newflyer.com
Evaluation form
Employee’s name: …………………… Employee’s no:
……
40. Section I: Job Knowledge
Poor Average Good Excellent Outstanding
i. Understands job requirements and responsibilities
ii. Possesses required skills and knowledge for the job
iii. Keeps abreast of current developments pertaining to the job
Section II: Planning and Problem Solving
Poor Average Good Excellent Outstanding
i. Works in an organized manner
ii. Requires minimal supervision
iii. Can identify problems
iv. Reacts to problems in appropriate time
Section III: Productivity
Poor Average Good Excellent Outstanding
i. Achieves established goals
ii. Can multi-task between several projects
iii. Meets productivity standards
Section IV: Communication Skills
Poor Average Good Excellent Outstanding
i. Articulates ideas effectively
ii. Participates in meetings
iii. Listens carefully
Section V: Team Work
Poor Average Good Excellent Outstanding
i. Is an effective team player
ii. Offers assistance to team members
iii. Works well with different personality types
iv. Participates in team discussions
Section VI: Management Skills
Poor Average Good Excellent Outstanding
i. Clearly identifies goals to all working in the managed area
ii. Holds herself/himself accountable to goals and objectives
iii. Reports success towards reaching goals to all in managed area
iv. Demonstrates effective leadership talent and skills
v. Positively motivates others to achieve goals and gain skills
Please provide an overall evaluation of the employee (candidate).
i. In your opinion, what are the main strengths of the employee (candidate)? Maximum Allowed: 200
words.
ii. In your opinion, what are the main areas of improvement that the employee (candidate) should
concentrate on?
Maximum Allowed: 200 words.
41. iii. Is the employee (candidate) better suited for another job within the company? Yes or
No
If Yes, what type of job? Please specify job function area:
Customer Service
General Administration
Marketing Operations
Professional Services
Sales Systems Engineering
711 Kernaghan Avenue, Winnipeg, Manitoba, Canada R2C 3T4
Phone: 204 224 6672, Fax: 204 224 6652
hr@newflyer.com
VACATION REQUEST FORM
I,________________________________Employee______________________, would like to request for my year……….
vacation as follows:
Date (s): ________________________ Hours: ________________
Total Hours Requested: ______
Total Hours Available from Record/ Bank: ______
Total Hours Remaining: ______
During my absence, my back-up(s) will be:
Name____________________________________________________________
(Signature of back-up) (Date)
42. Name: _________________________________________________________
(Signature of back-up) (Date)
This person will ensure that enquiries concerning my area of responsibility and any urgent
work request related to my job are dealt with effectively.
……………………………………………………………..
(Name and signature of employee) (Date)
…………………………………………………………….
(Name and signature of supervisor) (Date)
CC
completed copy to:
Director,
Human Resources and Customer Services
711 Kernaghan Avenue, Winnipeg, Manitoba, Canada R2C 3T4
Phone: 204 224 6672, Fax: 204 224 6652
hr@newflyer.com
Employee Medical History
i. Name: _____________________________Employee #_____________
ii. Date:______________________________________MM / DD / YYYY
iii. Circle all that apply to you or your immediate family (parents, siblings, grandparents)
Asthma
Lung Problems
Cancer
Cardiac
Disease
Diabetes
History of Back Pain
Hypertension
Psychiatric
Disorders
43. Seizure
Disorder
Stroke
iv. Check all symptoms you are currently experiencing
Allergy
Cardiovascular
Chest Pain
Connective Tissue Disease
Diabetes Mellitus
Eating Disorder
Ear / Nose / Throat Eye Fever
Gastrointestinal
Genitourinary
Hematological
Lymphatic
Musculoskeletal Pain
Neurological Psychiatric
Respiratory
Skin
Weight Gain
Weight Loss
v. Please list any medication allergies that you may have:
vi. Please list any medications you are currently taking (and dosage if known):
vii. If you are a woman, are you currently pregnant, or is there a possibility that you are
pregnant? Yes or No
viii. Are you currently using or do you have a history of tobacco use? Yes or
No
ix. Are you currently using or do you have a history of illegal drug use? Yes or
No
x. Do you feel you are at risk for falls or falling injuries?
Yes or No
xi. Please describe your alcohol consumption:
Daily Weekly Monthly Occasionally Rarely Never
44. 711 Kernaghan Avenue, Winnipeg, Manitoba, Canada R2C 3T4
Phone: 204 224 6672, Fax: 204 224 6652
hr@newflyer.com
Maintenance Request Form
i. Name:_________________________Employee ________________
ii. Department_______________________________________________
iii. Phone Number: _________________________________________
iv. Please enter details of work and/or description of problem. (Attach a proof (if
any)
___________________________________________________________
________________________________________________________________________________________________________
______________
__________________________________________________________
________________________________________________________________________________________________________
_____________
___________________________________________________________
________________________________________________________________________________________________________
______________
…………………………… ………………….
Officer-in-charge Supervisor
45. 711 Kernaghan Avenue, Winnipeg, Manitoba, Canada R2C 3T4
Phone: 204 224 6672, Fax: 204 224 6652
hr@newflyer.com
Customer Satisfaction Evaluation Form
We sincerely hope that you enjoyed doing business with our company. Please take a
moment to share your thoughts on how we served you.
i. Which product did you purchase?
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ii. What was your primary reason for purchasing the product?
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iii. How satisfied are you with the following aspects of the product?
Very Unsatisfied Un-satisfied Neutral Satisfied Very Satisfied
Durability
Responsiveness
Brightness
Overall Satisfaction
Iv. How satisfied were you with the following aspects of the company?
Very Unsatisfied Un-satisfied Neutral Satisfied Very Satisfied
Timeliness
Friendliness
Knowledgeability
Overall Satisfaction
46. v. How can we improve our products?
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vi. Would you patronise us in the future?
Yes OR No
vii. Give your identity (optional)
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47. 711 Kernaghan Avenue, Winnipeg, Manitoba, Canada R2C 3T4
Phone: 204 224 6672, Fax: 204 224 6652
hr@newflyer.com
Petty Cash Fund Management Form
Date Description of expenses Invoice No Amount ($) Remark(s)
Total Expenses
Cash on hand
Reimbursement for
----------------
Name, Designation, Signature & Date
Endorsed by:
--------------------
Name, Designation, Signature & Date
