1. • Solution Architect
• Robotics Process Automations
• AACC trained
• MCA
• B. Sc. (PCM)
Industry Experience
Call Centers Credit Cards
Educations/Certifications
• A dynamic professional with 12+ years’ experience in Solution Architect, Integration, Proof of Concept(POC), Demo, Business
Improvement, Software Development, Implementation and Maintenance.
• Creating the optimum technical solution in the context of the customer's environment, requirements, and financial resources.
• Ensuring a quality system design which provides good system performance, an effective human-machine interface, optimal
operational cost, and flexibility for future change.
• Expert in Robotic Process Automation, Business Process Automation, Mainframe Automation and Unified Desktop over the tools like
Jacada, OpenSpan & Automation Anywhere.
• Able to manage large project teams and known for high-quality deliverables that meet or exceed timeline and budgetary targets.
Scheduling the meeting for project status on the daily or weekly basis to meet the project dead line with the following Waterfall
methodology.
Abdul Wajid
Solution Architect – .Net, Automations
Insurance InventoryTelecom
2. Technical Skills
SDLC Methodology
Robotic Process
Automation
Category Skills
.Net Framework 2.0,3.5,4.0, C#, Win Form, WPF, Multithreading, Socket, ADO.Net, WCF and Web Services
Web Development ASP.Net, JQuery, AJAX, HTML, JavaScript, CSS
Database SQL Server 2005/2008/2012, Oracle, MySql, IBM Informix
Design, Architecture Singleton , MVC, SOA, n-tier, Distributed Systems
Security MD5, SHA
Telecom Avaya CTI, Cisco CTI
Web Server WebLogic 10.*, Tomcat, IIS 7.0, 7.5
Packaging Altris Wise Installer
Automation tools Jacada, Automation Anywhere and OpenSpan
Reporting and BI Tools Crystal Reports, SSIS and SSSR
SDLC Methodology Waterfall Model, Prototype Model
Other tools Microsoft Visio, Pencil, Code Reflector, Model Rights, Log4Net, Tortoise SVN
Development
3. RPA Projects
Synopsis
Benefits
RPA application for Dispute
Resolution Center.
Tools- Jacada, C#, WCF
Mainframe Screen Automation
Tools- Jacada
Unified Desktop
Tools- Jacada, WCF, C#
Back office Automation
Tool- Automation Anywhere
• Handled request automatically.
• Improve performance.
• Saved FTEs
• Eliminate human works.
• Decrease the volume
• Skipping the duplicate requests
• Improved Process
• Saved FTEs
• Adjusted annual fee of card
automatically.
• Improve the TAT for On time
Payment
• Handled multiple request at a
time
• Bird view
• Fetching relevant info from
multiple apps
• Quick response to customer
over the call.
• Enhanced Efficiency
• Access BI Report
• Saving report in CSV,
EXL, PDF etc.
• Sending Email.
Done several RPA projects ranging from various industries from Banking to telecoms.
Approach & Tool
4. Other Projects
Synopsis
Benefits
ETL & BI Projects
Technologies- SSIS, SSRS, ASP.Net
and C#
CTI Projects
(Inbound/Outbound, Dialer
Technologies- WinForm, C#, CRM,
Avaya, Web Services, SQL Server
Inventory Management
Technologies- ASP.Net, C#, SQL
Server, CrystalReport etc.
• Pull data from several data sources
and dump into SQL server
• Complex reports like Tabular,
Matrix, Drill down and Charts.
• Easy to export
• Remove data redundancy
• Call Controls (Answer, Hang-up,
Hold, Transfer, Conference)
• Screen Pop
• Payment gateway integration
• SAP, Salesforce Integrations
• Integration with ERP systems.
• Cash inventory systems
• Integration with online shopping portal
• Tracking of products
• Advance reporting
• Alert
Done other types of projects in Microsoft Technologies.
Approach & Tool
