Soap Questionnaires

2. Presentation
on
“Customer Satisfaction On Product Preferences”
Product name : Soap
Group Name: Sparks
Place : Chattak

3. Presented By
Name ID
A 1501010045
Z
A
A
T

4. Responded person on survey
12%
23%
27%
38%
Age
Less than 15 11 -20 years
21-30 years Above 31
Male, 78
Female,
22
Gender

5. Types of soap marketers stored in their
shop?
12%
38%
31%
19%
Less than 3 Less than 5 Less than 8 Less than 12

6. Sales a day
0% 10% 20% 30% 40% 50%
41 -60
21-40
Less than 20
60 above

7. Categories of soap customer like most
Lux
Lifebuoy
Keya
Dettol
other
53%
15% 22%
4% 6%

8. Types of soap people are using

9. Is available that kind of soap in local
market ?
73%
27%

10. Which season customer buy more
soap?

11. Price
0%
5%
10%
15%
20%
25%
30%
35%
40%
45%
50%
Less than 10 15-25 25-50 50 above
Customer want

12. Attraction of soup
0.00%
10.00%
20.00%
30.00%
40.00%
50.00%
60.00%
Flovur Pacaking Brand Advertising

13. interested to buy this product with
current price.
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
Yes NO

14. Customer facing the problem using by
soap.
0% 10% 20% 30% 40% 50%
Skin disease
Lack of service
price hike
not available

15. Do you want different kind of product
in your market
Yes
No
83%
17%

16. How many years have you been selling
soap ?
20%
25%47%
8%
1 year 2 years 5 years 8 years above

17. If CRM resolve customer facing problem than
customer can purchase the product.
83%
17%
Yes No

18. Customer satisfaction status
Satisfied
(60%)
Highly
satisfied
(40%)
No
comment
(0%)

19. Buyer Opinion

20. Seller opinion

21. Our experience