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HOW TO HANDLE THE PHONE
INTERVIEW
Session objective
To understand the elements and
characteristics of a successful phone
interview
Flow
INTRODUCTION
INTERVIEW STEPS
Q&A
CONCLUSION
Question
What’s the importance of the
interview
in the whole selection process ?
The Interview Steps
1
•BEFORE THE CALL
2
•THE CALL
3
•AFTER THE CALL
1- BEFORE THE CALL
 Research…
Find out as much as you can about the company and the job description.
Company websites are one of the best sources of information. Find out about
the size and structure of the company, its products and its markets.
Try also to find out who will be interviewing you. If possible get their names
and titles (background of the interviewer).
Organize your thoughts
You can't prepare for every possible question, but there are a few which frequently come up:
Tell me more about yourself
What do you know about our company?
Why have you decided to apply for this internship ? (your motivations)
What are your strengths & weaknesses?
Expectations
Organize your papers
Have a copy of your CV and cover letter close at hand.
Keep all of your employer research materials that might be helpful during the call.
Place a notepad and several pens on the table for notes taking.
PS: Strategically spread these items out across your table so they
are easy to access. Only keep what is truly necessary. Too much
paper can be a distraction.
 The Logistics
The commonly used means for the interview are the Telephone, Skype and
sometimes the Video chat.
So:
Create (if not done) a Skype account and try test conversations to get familiar to it
Rather use a landline than mobile to ensure a better quality of communication but
always get a second number you might be reached at.
Don’t forget to mention all your contacts on your CV (email, phone, skype)
In case you’ll have a video chat try to get a performing webcam & good headsets. Be
also professionaly dressed. (because of the visual aspect)
2- THE CALL
 Tone of voice
This is the most important aspect of this kind of interview as it gives the employer a
visual representation of your personality.
• Stand up to deliver !!! Your voice may sound stronger and more alert
• Speak slowly, clearly and directly into the phone receiver
• Smile so your friendliness can be heard
• Sound interesting/interested, energetic and enthusiastic
• Don't use slang!
• Have a glass of water by the phone in case your throat gets dry
 ELIMINATE DISTRACTIONS
As the appointed hour draws near, make sure :
the television and the radio are turned off.
Exit your email and all unnecessary windows/programs
If possible, disable your call-waiting.
Let your family/roommates know about the timing of the interview so they do not
accidentally disturb you.
Place a do not disturb sign on your door as a gentle reminder.
 The conversation
Introduction
- Greet the interviewer by his or her proper name (Mr. Brown, not Bob). Be sure you know how to
pronounce the interviewer's name.
- The interviewer will usually start with some small talk (weather, sports, etc.) to try to relax you.
Information Sharing
- Let the interviewer take the initiative and guide the interview.
- Show a sincere interest in the organization and the position (let your research show!)
- Listen to the interviewer! Be sure you are answering the questions asked.
- Avoid "um" and "okay."
Closing
- Ask the interviewer when you can expect to hear from him or her about the next step in the process.
- Thank the interviewer for taking time to meet with you.
3- AFTER THE CALL
Write down critical questions or situations you had during the interview for
further interviews
Always send a thank you note immediately after your interview. If you met
with more than one person, send a thank you note to each.
CONCLUSION
The success of an interview starts by the quality
of your preparation because a good preparation
can ensure you good performances during the
call.
I wish you all te best for your
further interviews and see you
in the country you’ll be
matched
THANK YOU
!!!!!!!!!!!

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10250219 how to_handle_the_phone_interview

  • 1. HOW TO HANDLE THE PHONE INTERVIEW
  • 2. Session objective To understand the elements and characteristics of a successful phone interview
  • 4. Question What’s the importance of the interview in the whole selection process ?
  • 5. The Interview Steps 1 •BEFORE THE CALL 2 •THE CALL 3 •AFTER THE CALL
  • 6. 1- BEFORE THE CALL  Research… Find out as much as you can about the company and the job description. Company websites are one of the best sources of information. Find out about the size and structure of the company, its products and its markets. Try also to find out who will be interviewing you. If possible get their names and titles (background of the interviewer).
  • 7. Organize your thoughts You can't prepare for every possible question, but there are a few which frequently come up: Tell me more about yourself What do you know about our company? Why have you decided to apply for this internship ? (your motivations) What are your strengths & weaknesses? Expectations Organize your papers Have a copy of your CV and cover letter close at hand. Keep all of your employer research materials that might be helpful during the call. Place a notepad and several pens on the table for notes taking. PS: Strategically spread these items out across your table so they are easy to access. Only keep what is truly necessary. Too much paper can be a distraction.
  • 8.  The Logistics The commonly used means for the interview are the Telephone, Skype and sometimes the Video chat. So: Create (if not done) a Skype account and try test conversations to get familiar to it Rather use a landline than mobile to ensure a better quality of communication but always get a second number you might be reached at. Don’t forget to mention all your contacts on your CV (email, phone, skype) In case you’ll have a video chat try to get a performing webcam & good headsets. Be also professionaly dressed. (because of the visual aspect)
  • 9. 2- THE CALL  Tone of voice This is the most important aspect of this kind of interview as it gives the employer a visual representation of your personality. • Stand up to deliver !!! Your voice may sound stronger and more alert • Speak slowly, clearly and directly into the phone receiver • Smile so your friendliness can be heard • Sound interesting/interested, energetic and enthusiastic • Don't use slang! • Have a glass of water by the phone in case your throat gets dry
  • 10.  ELIMINATE DISTRACTIONS As the appointed hour draws near, make sure : the television and the radio are turned off. Exit your email and all unnecessary windows/programs If possible, disable your call-waiting. Let your family/roommates know about the timing of the interview so they do not accidentally disturb you. Place a do not disturb sign on your door as a gentle reminder.
  • 11.  The conversation Introduction - Greet the interviewer by his or her proper name (Mr. Brown, not Bob). Be sure you know how to pronounce the interviewer's name. - The interviewer will usually start with some small talk (weather, sports, etc.) to try to relax you. Information Sharing - Let the interviewer take the initiative and guide the interview. - Show a sincere interest in the organization and the position (let your research show!) - Listen to the interviewer! Be sure you are answering the questions asked. - Avoid "um" and "okay." Closing - Ask the interviewer when you can expect to hear from him or her about the next step in the process. - Thank the interviewer for taking time to meet with you.
  • 12. 3- AFTER THE CALL Write down critical questions or situations you had during the interview for further interviews Always send a thank you note immediately after your interview. If you met with more than one person, send a thank you note to each.
  • 13. CONCLUSION The success of an interview starts by the quality of your preparation because a good preparation can ensure you good performances during the call.
  • 14. I wish you all te best for your further interviews and see you in the country you’ll be matched