This presentation provides few tips on converting visitor into customer using your live chat service.

1. AAyuja © 2013
Disclaimer: This presentation and the information provided here is indicative in nature and
should not be treated as views of the organization.
Lessons to Execute A Successful Proactive Live Chat
Service
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2. AAyuja Internal and Confidential © 2012
Create a welcoming and
personalized atmosphere
Proactive chat is all about giving a
hospitable and personalized atmosphere
to your online customers. In order to
make your customers feel pleasant with
your services, you should ask your live
chat service operators to be friendly and
professional at the same time, with your
customers.
1
The welcome message sent to the customers in order to
initiate chat should have a very friendly and appealing tone. It
should compel them to respond pleasantly, instead of feeling
annoyed.

3. Do not act like a typical pushy sales
agent
The pushy salesmen are most annoying
for the customers, so after you add live
chat to website instruct your chat
representatives to be very careful while
initiating chat with the customers. They
should never be pushy, since it takes
away all the utility of this gainful
technique and enrages the customers to
a great extent.
2
The best way to be a friendly proactive chat agent is to inform
the customers about your special offers which are relevant to
the products or services, they are in search of.

4. Analyze what triggers a proactive
conversation
Instead of just attacking your visitors as
soon as they land on your website, you
should consider what triggers the
proactive chat. A chat operator should
know when the chat window should pop
up, so that it does not irritate a
customer. Your chat window should pop
up only once, and if not responded by a
customer, you should not send a
message again.
3
The visitors on your website should be given sufficient time to
browse, before they are offered help by your live chat support
agents.

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6. http://www.aayuja.com/resources/blogs/
We act as growth partner to fast growing technology
companies. Our array of inside sales and marketing services
help them augment their businesses in the most profitable
manner.
For Technology Sales And Marketing Resources
Visit Our Blog
For free eBooks and more visit
http://www.aayuja.com/resources/resourceslibrary/