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VirtuOz - chatbots - PIA - 2008
- 1. Executive Summary V2.0.0 2008.03.06 Confidential VirtuOz SA
- 3. Social networks CommunicateIMMy day = 24h VirtuOz will enable people to save time with a personal intelligent assistant (PIA) that manages their connected life
- 4. My PIA understands/predicts my needs… Save time Intelligence Existing data Social networks profiles, emails, applications Experience Feedback from previous interactions Direct interactions with me Conversation My ecosystem My context My habits
- 5. …and executes online tasks on my behalf Save time Intelligence My ecosystem My context My habits Execution IMing on my behalf Booking ShoppingPlanning …
- 6. One event > multiple tasks Save time Intelligence Birthday invitation My ecosystem My context My habits Execution IMing on my behalf Booking ShoppingPlanning … books the ticket to get there … check if I’m available … receive the invitation … help me choose the gift … check who is going … tell them which train I take … update my schedule … sync for the gift
- 7. Value proposition Reduce by 50% my “stupid” online time (i.e. when my personal presence is unnecessary) For 20~35 year-olds, hyperconnected young actives: Save 10 minutes a day
- 8. Step 1 : Unique intelligent virtual agent technology Technology Foundation Virtual Agent Platform A expert team of engineers and scientists Linguistics (GUST Dependency grammar – Dr Kahane) Machine learning (Genetic algorithms, Bayesian networks) Unique technology (6 years) Well-trained algorithms Huge amount of linguistic, semantic and pragmatic data 2002~
- 9. Step 2 : A successful virtual agent for customer care Technology Foundation Virtual Agent Platform Customer care virtual agent Excellent product and ROI Virtual salesman increases sales +30% Virtual assistant decreases support costs -50% World-class customers Top-3 websites in France 2005~
- 10. Step 3 : Repeat business, virtual agents become personal Technology Foundation Virtual Agent Platform Key customers want “personal assistants” for their users Pay-per-dialog business model Profitable, strong revenue growth 2005 2006 2007 US$ 0.2M US$ 0.6M US$ 1.9M Repeat business2007~ Customer care virtual agent 180,000+ members in 8 months without advertising Skaaz Test
- 11. Technology Foundation Virtual Agent Platform Customer care virtual agent Next steps Repeat business Skaaz Test
- 12. The product My PIA IM, widget, email Web console: settings, reporting Mobile phone: IM, SMS, (voice) My contacts On my IM accounts On my profiles Services management tool Services Implemented by VirtuOz 3rd- party Services (partners, users) I need a velib Are you near Place Clichy? Yes The closest station is at Villiers.
- 13. Market environment Exhaustive Fullfills 360° needs Vertical Empathic “Listing display” Each service in a silo Vertical assistants Search Homepages 411 pages NL Search Social platforms Personalized Proactive Easy Ubiquitous (mobile)
- 14. Business model based on smart advertising My PIA knows what I need when… … so he provides it Priority = user interest Me: what’s up next week? My PIA: dont’ forget you’ve Bob’s birthday in LA next Saturday here are a few resources you might find useful in LA: Me: please book my flight My Skaaz: here are the best options I found: Sponsored content Flowers Shops in Los Angeles Night entertainment in Los Angeles Sources: Travelocity, Expedia, AA AA203 9:00pm $140 Book now TU200 9:30pm $155 Book now SW999 9:30pm $153 Visit website Phase 1: Contextual ads Phase 2: Commissions
- 15. Fast user acquisition owing to biz dev deals IM networks (MSN, Y!, AIM, QQ…) - 300M+ active users - Ongoing talks with MSN Homepages (Netvibes, MyYahoo, iGoogle…) - 100M+ active users - Starting talks with Netvibes Who: Services with huge audience but low monetization How: They propose a PIA to their users. We share revenues.
- 16. Future milestones 2009 Customer care virtual agent Repeat business Launch PIA in US 2008 Complete PIA dev Setup US ops G&A 24% MKTG 26%OP 10% R&D 40% G&A 19% MKTG 20% MKTG _ACQ 12% OP 17% R&D 32% 2008 2009 6M€ (2008: 1.7M€ ; 2009: 4.3M€) Use of proceeds
Editor's Notes
- The problem is, we are doing more and more things online, spread out on more services, and more channels. But unfortunately until further notice, your day will always last 24 hours ! When you think about all you did online yesterday… I’m sure most of the « small things » could have been done by somebody else, if he or she knows you a little bit.
- Our mission is to provide you with that « somebody else who know you a little bit » But it will be a virtual person : your personal intelligent assistant
- First of all, it’s not everybody’s assistant, it’s MY assistant. It cannot be efficient if it doesn’t know my habits, my ecosystem, my current context (where I am…). So it progressively learns about me: I chat with it it may read my FB profile, my emails… And most importantly, it learns from experience.
- Then when I need something, it’s ready to execute on my behalf I might organize my schedule, chat with my friends, shop… using existing webservices and service providers
- It’s important to understand it’s not just an aggregation of services My Pia really uses the service on my behalf My PIA cross-uses many services in a transversal manner Since the comm channel between me and my PIA is chat (and later, voice), I can use it in the street Let’s take an example While I’m here with you, I logged off from MSN Messenger, but in fact I still appear online to my contacts because my PIA replaces me there. Maybe somebody just started to chat to me to invite me to her birthday next weekend in Manchester. My PIA already took care of this matter… (steps) PIA prepares everything, explores every option. Then you spend one minute to validate. You just saved almost one hour.
- We’re not trying to do artificial intelligence. We’re rather providing artificial stupidity. 20 minutes a day during 15 years, it’s one year. I can enjoy one more year, but not at 95 years old in my hospital bed, just now while I’m young and I need it !
- My PIA is always with me (most important channel: mobile) My PIA interacts w/ my friends and contacts on standard channels like my IM accounts or my FB page VirtuOz develops the basic set of « most wanted » services. We also open the opportunity for service providers or even « power users » to plug into the platform. Of course the more users we’ll have, the more service providers will volunteer to do this!
- We want to be the best in a new category that is being defined right now. Differentiation w/ 411 and PHP : (or any agreggation service): We not only list or display the service: we use it on behalf ot the user (automation) We cross use many different services in a transversal way The channel (chat & dialog) is the most pervasive one could dream of
- Another HUGE opportunity: telecom careers like Vodafone (when we have voice)