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Orodja za
prijaznost
Uporaba orodja Twitter v javni
upravi
Osnove
„Vlada želi (...) zagotoviti, da bo javna uprava delovala
kot sodoben in učinkovit poslovni sistem, prijazno in
odgovorno ...“ (Delo, 2005)
Poudaril je, da je eden poglavitnih ciljev (...) zmanjšati
administrativne obremenitve za stranke (podjetja in
državljane), jim približati storitve ter s tem omogočiti
enostavno in prijazno poslovno okolje ... (Delo, 2013)
Kaj je to prijaznost?
prijázen -zna -o prid., prijáznejši (á ā)
1. ki ima, kaže do ljudi blag, prijateljski odnos:
2. ki zaradi urejenosti, dostopnosti, slikovitosti vzbuja
pozitiven čustveni odnos
Odnosi prek spleta

Javnost

Javna uprava
140
znakov

60+ tisoč
slovenskih
uporabnikov

Zelo
osebno

Medijsko
privlačen
Twitter in slovenska
javna uprava
Ministrstva
Ima račun

Nima računa

38%
62%
Prijaznost?
Odgovori
na
vprašanja

Pomembne
informacije

Reševanje
uporabniških
težav

Sprejemanje
pobud
Neprijaznost?
Ignoriranje
vprašanj
javnosti

Smetenje z
informacijami

Osebno
obračunavanje
s posamezniki

Ignoriranje
pobud
uporabnikov
Za konec
Vsebina
pred
kanalom

Ljudje pred
tehnologijo

Strategija
pred prakso

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