My resume

1. MOHAMED
BENDAOU
Network Operations Center Analyst
Experienced Network Operations Center Analyst with
+6 years of demonstrated experience in computer
networking and systems administration.
medbendaou@gmail.com
+212664136332
Temara, Morocco
22 February, 1992
linkedin.com/in/mbendaou
medbendaou@outlook.com
WORK EXPERIENCE
12/2018 – Present
Network Operations Center (NOC) Analyst
Orange Business Services
Rabat, Morocco
Monitoring network performance using Centreon in a 24/7/365
operational environment to identify incidents and taking proactive
corrective actions to insure maximum network availability
Troubleshoot and resolve issues to network connectivity, equipment
alarms, core device status, and routing
Providing technical analysis of system issues and outages as they
occur across customer enterprise networks
Escalating the most complex incidents to higher-level network
engineers
Handling tickets and change requests with ticket management tools
(Servicenow)
Using SecureCRT terminal with SSH2 and Telnet to troubleshoot and
modify network devices' configuration
04/2013 – 11/2018
Network and System Administrator
Moroccan Ministry of Interior
Sidikacem, Morocco
Installation and configuration of Windows servers and workstations
Training and advising users about the network
Drafting/Sending monthly reports to the upper departments
Leading the IT team through a variety of projects
Windows Server Administration (Active Directory, Exchange, WSUS,
DHCP, DNS, GPO, Hyper-V)
Configuring and troubleshooting Cisco Switches and Routers
Adding/Modifying rules on FortiGate 100D firewall
Administrating Kaspersky Security Center Server
Providing on-phone and remote technical support for users in 29
affiliated sites
12/2012 – 04/2013
IT Help-Desk Technician
Sitel Call Center (Samsung France Project)
Rabat, Morocco
Serving as the first point of contact for customers seeking technical
assistance over the phone or email
04/2012 – 06/2012
Network and System Administrator (Trainee)
UN Women
Rabat, Morocco
Installation and implementation of an Outlook backup system
CERTIFICATES
Cisco Networking Basics Specialization
Earned after completing 5 courses in this Specialization offered by Cisco on
Couersera.org
Cisco Certified Network Associate (CCNA)
Currently studying for CCNA, the exam is scheduled for the upcoming months
SKILLS
Cisco Meraki Incident Management C/C++ DNS
DHCP MS Office Troubleshooting ITIL
Aruba AirWave Cisco Wireless Controllers
Servicenow Gnu/Linux Cisco Prime Infrastructure
SSH/Telnet CMDB GPO Cisco IOS & NX-OS
Centreon Virtualization Ethernet Switching
MS Exchange Active Directory MS Visio
Wireshark TCP/IP Protocols WordPress
VMware Workstation
EDUCATION
09/2016 – 06/2017
Bachelor's Degree
Ibn Tofail University
Kenitra, Morocco
GIS and Spatial Analysis
2014 – 2016
Two-Year University Degree
Ibn Tofail University
Kenitra, Morocco
English Litirature
09/2010 – 07/2012
Diploma of Specialized Technician
Specialized Institute of Applied Technology
Rabat, Morocco
Computer Networking
LANGUAGES
English
Full Professional Proficiency
French
Full Professional Proficiency
Arabic
Native
PERSONAL SKILLS
Public Speaking Creative
Decision Maker Motivated
Teamwork Self Taught
Tasks
Tasks
Tasks
Tasks
Major
Major
Major