What is customer satisfaction. How to manage the smile. How to get second order and how to make customer happy. A brief presentation on customer satisfaction.

1. Customer Satisfaction
Life Cycle
Team Efforts
How to Improve
The Customer Experience
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2. Customer Needs
Supplier 1
Pre Order- Quotation
Price
Solution
Communication
Delivery Time
Supplier 2
Price
Solution
Communication
Delivery Time
Supplier 3
Price
Solution
Communication
Delivery Time
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3. Customer Satisfaction
First
Serve
Best
Delivery
Better
Serve
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4. Life Cycle
Sales
Operation
Pre Sale
Finance
Purchase
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5. Life Cycle
• Fullfill customer
requirements
• provide budgetry targets
for easyapprovals
• Follow up till delivery
Presales
• quote customer after
technical and financial
analysis based on info
provided by sales.
• follow up with purchase
Sales
• try to arrange multiple
options to presales within
acceptable time frame..
• followup with suppliers
and venders.
Purchase
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6. Life Cycle
• Satisfact ion
• price
• solutions
Operations
• followup and
manage smooth
delivery and
instalations.
Customer
• facilitate purchase
by arrange funds
in suitable time
frame.
Finance
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7. Customized Solution to
Customers Satisfaction
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