Globe legacy network better than smart’s upgraded network
PRESS RELEASE Globe legacy network better than Smart’s upgraded network NTC test results show Globe 2x better in grade of serviceA recent network benchmark test conducted by the National Telecommunications Commission(NTC), comparing the Grade of Service and overall signal quality of both Globe Telecom andSmart Communications against NTC Cellular Mobile Telephone System (CMTS) standardsshowed the Globe legacy network outperforming competition’s recently modernized network interms of grade of service. The Globe legacy network also performed at parity with the upgradednetwork of Smart in almost all other metrics.In the most important benchmark where the NTC has an applied industry standard consisting ofGrade of Service or Call Setup Failure Rate (CSFR), Globe Telecom’s legacy networkoutperformed its competition who has widely announced its network upgrade completion. Withthe Grade of Service or CSFR standard set by the NTC at 4%, Globe recorded a nearly identical4.45% while Smart registered a distant 9.95% (closer to the industry standard is better). Thismeans that call success rates are higher using the Globe legacy network at 95.55%. Forconsumers, the experience is that it is easier to call using the Globe legacy network with morecalls getting connected even at first try.For Drop Call Rate, the NTC standard is 2%, and test results showed both telcos performedwithin the standard with Globe registering 1.6% at parity with Smart’s 1.5%. Clearly, the resultsbelie the claims made by Smart in its multi-million negative advertising campaigns pointing outdrop calls and difficulty in making calls within the Globe legacy network.In terms of Call Set Up Time, both telcos performed within the acceptable standard of below 14seconds. The Globe legacy network performed at parity with 11.9 seconds versus the Smartupgraded network at 11.74 seconds. This is a measure of how fast domestic calls get connectedfrom one number to the other.Other metrics in the study included Average Signal Quality with a minimum acceptable range of0-4, the closer to 0, the better. The telcos performed at parity, both performing above 0.50.The final metric is the Average Receive Signal Level with a minimum acceptable range of -85dBm. Both telcos did not make it to the standard.The NTC benchmark study was conducted during the second quarter of 2012 in sixteen cities inMetro Manila, through network drive tests using prepaid SIMs of both telcos with a sample sizeof over 3,000 test calls.NTC Commissioner Gamaliel Cordoba earlier called the attention of both Globe Telecom andSmart Communications on what he referred to as increasing complaints from customers aboutdrop calls and undelivered text messages, asking both firms to explain the causes for thedisruptions and to give a timetable for completion of their network modernization programs.
Globe Telecom President and CEO Ernest Cu in his reaction to the recent NTC benchmarkresults said, ”It is now clear who is telling the truth and really giving good service to the publiceven with just our legacy network. Competition has claimed they are done with their upgradeand there’s no denying the official results from NTC quality tests show their upgraded networkperforms even below NTC standards. As soon as we fully fire up our brand new network, oursubscribers and the entire nation will enjoy a whole new mobile experience that is once againpioneered by Globe Telecom.”Globe announced recently that its $700-million network modernization program is more than50% done and is progressively rolling out ahead of schedule for change-out completionnationwide within the first quarter of 2013. Cu said that unlike other transformation programsthat involve merely upgrades, Globe is building a brand-new network that is future-proof andbuilt to provide higher call quality, pervasive 3G and 4G coverage, and faster mobile internetexperience. # # #For more information, please contact:Yoly CrisantoHead, Corporate CommunicationsGlobe Telecomglobe.email@example.com