Personal Information
Organization / Workplace
Eindhoven Area, Netherlands Netherlands
Occupation
Chief Marketing Officer at CX Company
Website
wimrampen.com
About
I'm a senior director with 20 years experience in Customer Strategy & Development (Service, Sales, Marketing) in both B2C and B2B environments.
I develop and lead marketing, positioning and customer (experience) strategies aimed to deliver sustainable improvement in the way the companies I work for create value for and with their customers. These sustainable improvements are rooted in facts and analytics, and designed with a digital first, customer centric mindset.
After working in an enterprise environment for the past decade I recently chose to change scenery and accept the role of CMO for CX Company, an artificial intelligence scale-up. I stepped out of a role with multi-million ch...
Tags
customer experience
marketing
social crm
customer service
customer journey
crm
service dominant logic
strategy
co-creation
service design
scrm
chatbots
artificial intelligence
wim rampen
future
call center
coniche
business
social business
intelligent assistant
digital
customer management
transformation
digital strategy
engagement
business model
brand management
onlinetuesday
design thinking
leadership
sdlogic
service
experience design
value co-creation
business model canvas
canvas
custserv
stephen goldman
telecommerce
interview
marco vianen
dutch
social-crm
customer-services
social media
customer relationship management
measurement
feedback
metrics
framework
enterprise feedback management
See more
Presentations
(15)Documents
(1)Likes
(63)The Build Trap
Melissa Perri
•
7 years ago
20151210 Presentatie 'Being Agile in a FinTech World'
Pascal Spelier
•
8 years ago
on Service Design
Patrick Quattlebaum
•
11 years ago
Das Richtige gründen: Wie geht das?
Patrick Stähler
•
8 years ago
Cohesive Enterprise Design - Bringing together service design and business architecture
Mike Clark
•
8 years ago
Creating value by design thinking or create businesses that customers love
Patrick Stähler
•
8 years ago
My winning mindset 2016 by Dimitri Lambermont
Dimitri Lambermont
•
8 years ago
JTBD Meetup #8: Conducting Retrospective Jobs-To-Be-Done Interviews
Martin Jordan
•
8 years ago
Capturing Contexts: A workshop with jobs-to-be-done tools / Service Experience Camp 2015
Martin Jordan
•
8 years ago
Customer Journey Mapping and CX Research
Marc Stickdorn
•
8 years ago
CGIP: MANAGING CONSUMER-GENERATED INTELLECTUAL PROPERTY
Ian McCarthy
•
8 years ago
Mapping Experiences and Orchestrating Touchpoints | Chris Risdon & Patrick Quattlebaum | UX Week 2012
Adaptive Path
•
11 years ago
5 Things I Wish I Knew – A Service Design Journey
Jamin Hegeman
•
10 years ago
Enterprise Customer Experience - DRI
Mitch Lieberman
•
11 years ago
Service Design Thinking
Marc Stickdorn
•
11 years ago
"Everything is a service" (Redux)
Sylvain Cottong
•
11 years ago
Experience as Strategy
Jamin Hegeman
•
12 years ago
Rethinking the pets industry - a revolution in the coming
Patrick Stähler
•
12 years ago
Fronteer Strategy - Co-creation's 5 Guiding Principles
Fronteer Strategy
•
12 years ago
Social media around the world 2011
Steven Van Belleghem
•
12 years ago
This Is Service Design – UX Week 2011
Jamin Hegeman
•
12 years ago
Customer Relationship Design
Erik Roscam Abbing
•
12 years ago
Master Class service design / design thinking
Erik Roscam Abbing
•
13 years ago
How Your Customers' Social Circles Influence What They Buy, What They Do and Where They Go
Paul Adams
•
13 years ago
2011 Edelman Trust Barometer: Global & Country Insights
Edelman Digital
•
13 years ago
Why the Way You Collect the Voice of the Customer Matters
Jose Briones
•
13 years ago
What the F**k is Social Media NOW?
Martafy!
•
13 years ago
The Future of Computing, TEDx Austin
frog
•
14 years ago
Quantifying and Forecasting Uncertainty in Innovation Project Management - Dr. Jose A. Briones
Jose Briones
•
13 years ago
Creating Start-Up Success
Alexander Osterwalder
•
13 years ago
Personal Information
Organization / Workplace
Eindhoven Area, Netherlands Netherlands
Occupation
Chief Marketing Officer at CX Company
Website
wimrampen.com
About
I'm a senior director with 20 years experience in Customer Strategy & Development (Service, Sales, Marketing) in both B2C and B2B environments.
I develop and lead marketing, positioning and customer (experience) strategies aimed to deliver sustainable improvement in the way the companies I work for create value for and with their customers. These sustainable improvements are rooted in facts and analytics, and designed with a digital first, customer centric mindset.
After working in an enterprise environment for the past decade I recently chose to change scenery and accept the role of CMO for CX Company, an artificial intelligence scale-up. I stepped out of a role with multi-million ch...
Tags
customer experience
marketing
social crm
customer service
customer journey
crm
service dominant logic
strategy
co-creation
service design
scrm
chatbots
artificial intelligence
wim rampen
future
call center
coniche
business
social business
intelligent assistant
digital
customer management
transformation
digital strategy
engagement
business model
brand management
onlinetuesday
design thinking
leadership
sdlogic
service
experience design
value co-creation
business model canvas
canvas
custserv
stephen goldman
telecommerce
interview
marco vianen
dutch
social-crm
customer-services
social media
customer relationship management
measurement
feedback
metrics
framework
enterprise feedback management
See more