Wim Rampen

Username wimrampen
Follow

Name Wim Rampen
- Location Amsterdam, Netherlands
Work Managing Consultant at Contact Center Intelligence
Website contactcenterintelligence.wordpress…
Tags CRM, Social CRM, Customer Experience, Customer Services, Measurement, Metrics, Business, Management, Consulting
Joined Oct 09
Presentations 5, Documents 0
Following 4, Followers 8

Following (4)

business co-creation customer experience customer relationship management enterprise feedback management feedback framework marketing measurement metrics scrm service dominant logic social business social crm social media strategy

Groups (1)

International Service Design Ne…

Events (0)

No events yet

Presentations (5)

View all

Service Logic – a new Dominant … 3 days ago, 601 views, 1 comment
15 New Trends Driving Social Bu… 2 weeks ago, 837 views, 3 comments
WIm Rampen’s Measurement Framew… 1 month ago, 130 views
Outcome Measurement 1 month ago, 293 views

Documents (0)

No documents yet

Latest Activity

Favorites (15)

View all

Evolution: The Eight Stages Of … from jeremiah_owyang 1 day ago, 641 views
Weird Myths In Business from sgreene 3 weeks ago, 4141 views, 6 comments
Marketing Innovation Nike Plus from johneire 2 years ago, 4443 views, 1 comment
Your Social Media Strategy Won’… from missrogue 1 week ago, 5062 views, 16 comments

Latest from people Wim Rampen follows

None as yet