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Managing Clients’ Mission Critical Applications Harry Choi, Vice President Blackboard Managed Hosting Harry.choi@blackboard.com
Key Drivers of Managed Hosting Service ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Global Statistics
[object Object],[object Object],[object Object],[object Object],[object Object],Infrastructure Statistics
Blackboard Managed Hosting Clients 600+  Clients from All Market Sectors
5 Key Value Propositions of Bb Managed Hosting Cost Control Security Reliability Scalability Fully Managed Service
[object Object],[object Object],[object Object],[object Object],[object Object],Reliability:  Redundancy & Stability Cost Control Security Reliability Scalability Fully Managed Service
VA2 Datacenter Network Uptime in 2007 & 200 8 : 99.9%
100% Power Backup Guarantee
Security: Protect Network and Backup Data ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Cost Control Security Reliability Scalability Fully Managed Service
Security – Physical Security 24 x 7 x 365 Security Guards Access Lists limit entry to authorized personnel Biometric Scanner
Security – Physical Security
1 st  level Data is stored on highly available clustered headunits 2 nd  level Daily Snapshots stored online for 30 days on fully redundant storage systems 3 rd  level Daily backups are SnapMirrored to backup datacenter Security: Redundant Data Storage & Backup Strategy Cost Control Security Reliability Scalability Fully Managed Service
Scalability: Build an Environment to Support Growth ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Cost Control Security Reliability Scalability Fully Managed Service
Scalability: Evolutionary Best Practices MISSION CRITICAL EXPLORATORY TIME SUPPORTED STRATEGIC TRANSFORMATIVE: (Welcome Advanced Platform) Phase I Phase 2 Phase 3 Phase 4 Phase 5 INSTITUTIONAL GROWTH Production Environment Evaluation Environment Staging Environment High-Availability / High Performance RAC Production Environment Development Environment(s)  RAC Staging Environment  Complex Hosting Project Mgmt Business Continuity Environment  T & D Environment  Production Environment
Fully Managed Service: 24 x 7 x 365 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Cost Control Security Reliability Scalability Fully Managed Service
Managed Hosting Organization: 24 x 7 x 365 ,[object Object],[object Object],[object Object],[object Object]
Fully Managed Service: 24 x 7 x 365 Infrastructure Monitoring and Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
Coradiant TrueSight Sample Report Reports can be generated as needed to review End-to-end performance Review of user satisfaction based on response times for requests. User satisfaction trends at various points in time.
Fully Managed Service: Reporting Tools for Clients (e.g. Insight Tool) State University Application metrics Historical Reporting & Graphs Bandwidth Usage Storage Usage
Insight Reporting Tool – Cont’d Bandwidth Usage Sample Institution 95 th  Percentile for this month View bandwidth info from previous months Create graphs and charts of bandwidth usage over time
Cost Control: Lower Costs than Self-Hosted ,[object Object],[object Object],[object Object],Cost Control Security Reliability Scalability Fully Managed Service
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Managing Clients' Mission Critical Applications

  • 1. Managing Clients’ Mission Critical Applications Harry Choi, Vice President Blackboard Managed Hosting Harry.choi@blackboard.com
  • 2.
  • 3.
  • 4.
  • 5. Blackboard Managed Hosting Clients 600+ Clients from All Market Sectors
  • 6. 5 Key Value Propositions of Bb Managed Hosting Cost Control Security Reliability Scalability Fully Managed Service
  • 7.
  • 8. VA2 Datacenter Network Uptime in 2007 & 200 8 : 99.9%
  • 9. 100% Power Backup Guarantee
  • 10.
  • 11. Security – Physical Security 24 x 7 x 365 Security Guards Access Lists limit entry to authorized personnel Biometric Scanner
  • 13. 1 st level Data is stored on highly available clustered headunits 2 nd level Daily Snapshots stored online for 30 days on fully redundant storage systems 3 rd level Daily backups are SnapMirrored to backup datacenter Security: Redundant Data Storage & Backup Strategy Cost Control Security Reliability Scalability Fully Managed Service
  • 14.
  • 15. Scalability: Evolutionary Best Practices MISSION CRITICAL EXPLORATORY TIME SUPPORTED STRATEGIC TRANSFORMATIVE: (Welcome Advanced Platform) Phase I Phase 2 Phase 3 Phase 4 Phase 5 INSTITUTIONAL GROWTH Production Environment Evaluation Environment Staging Environment High-Availability / High Performance RAC Production Environment Development Environment(s) RAC Staging Environment Complex Hosting Project Mgmt Business Continuity Environment T & D Environment Production Environment
  • 16.
  • 17.
  • 18.
  • 19.  
  • 20. Coradiant TrueSight Sample Report Reports can be generated as needed to review End-to-end performance Review of user satisfaction based on response times for requests. User satisfaction trends at various points in time.
  • 21. Fully Managed Service: Reporting Tools for Clients (e.g. Insight Tool) State University Application metrics Historical Reporting & Graphs Bandwidth Usage Storage Usage
  • 22. Insight Reporting Tool – Cont’d Bandwidth Usage Sample Institution 95 th Percentile for this month View bandwidth info from previous months Create graphs and charts of bandwidth usage over time
  • 23.

Editor's Notes

  1. Physical Security – Entrance to datacenter using biometrics
  2. How does Blackboard ASP Service address Scalability factor? By building an expandable network environment and offering a set of value added services for various stages of needs.