6. The Management Focus New Business Reputation Increase Market Share Quality Expand Business Control Costs Income Profits Profits Satisfy Shareholders Customer Satisfaction What Do Managers, Shareholders & Owners Want?
7. Benefits Security Good Environment Recognition Feedback Development Salary Training Supervisor Approval The Employee Focus What Do Employees Want?
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10. How Do We Get There? You need a plan for moving from the known to the unknown…
15. Difficulty to Resolve Impact on the Organization Performance High Low Low High PE1 PE2 PE3 PE4 IN1 IN2 OC1 OC2 PR1 PR2 PR3 LA1 LA2 LA3 TW1 TW2 TW3 FC1 FC2 HS1 HS2 HS3 What Comes First? Attribute Code Performance PE Innovation IN Open Communication & Transparency OC Professionalism PR Learning & Adaptability LA Teamwork TW Family and Community FC HSE HS
16. Tell your staff what’s in it for them! What will the change do to them and for them? The Most Important Rule!
26. “ I A gree T o O vercome P roblems F or P erfect H armony” I - Innovation A - Adaptability & Learning T - Teamwork O - Open Communications & Transparency P - Performance F - Family & Community P - Professionalism H - Health, Safety & Environment GASCO Cultural Attributes
44. Jebal Ali Customer Service Journey Ruwais Asab Buhasa Abu Dhabi Habshan/ Bab 1) MIND LEAP We cross over to better performance through a change in thinking April & May 314 people 2) UNDERSTAND OTHERS We solve many problems by understanding other people July & August 367 people 3) LISTEN UP We improve communication when we develop our listening skills November & December 391 people 4) PRO-ACT We take action to help our colleagues February & March 329 people
64. “ The crucial lesson is that management is the message. Everything managers say – or don’t say – delivers a message. Too many managers assume that communications is a staff function, something that human resources or public relations is to take care of. In fact, communications must be priority of every manager at every level in the company. If there is one single rule of communications for leaders, it is this: when you are so sick of talking about something that you can hardly stand it, your message is finally starting to get through!” From “Managing Change” by J. D. Duck Harvard Business Review on Change One Last Thought
66. The Society for Human Resource Management (SHRM) is the world's largest association devoted to human resource management. Representing more than 200,000 individual members, the Society's mission is to serve the needs of HR professionals by providing the most essential and comprehensive resources available. http://www.shrm.org What is SHRM
67. ASTD (American Society for Training & Development) is the world's largest association dedicated to workplace learning and performance professionals. ASTD's 70,000 members and associates come from more than 100 countries and thousands of organizations--multinational corporations, medium-sized and small businesses, government, academia, consulting firms, and product and service suppliers. What is ASTD? http://www.astd.org
68. The Human Capital Institute (HCI) is a professional organization dedicated to leadership in the business science of Talent Management. Members are Human Capital professionals & executive leaders who share the conviction that TALENT is the most powerful competitive lever in a knowledge economy. What is HCI? http://www.humancapitalinstitute.org
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