Customer Success Cubed - The Simplest Guide you will ever Find

•Download as PPTX, PDF•

17 likes•17,589 views

This document provides a simple guide to customer success. It outlines that customer success involves three levels: 1) the success of the customer, 2) the success of the customer success process and team, and 3) the success of the business. The primary goals are customer retention and upsell, which maximize customer lifetime value and business success. The customer success process involves onboarding, adoption, and escalations from both an account and user perspective. It also describes different types of engagement like onboarding, training, business reviews, and usage reviews that involve touchpoints by call, meeting, or email.

Technology

(Customer Success)3
Customer Success Cubed
How to succeed in Customer Success?
The simplest guide you’ll ever find

agenda
Customer success is actually very simple

Customer Success3
Managing the
CUSTOMER
SUCCESS
PROCESS
SUCCESS
BUSINESS
SUCCESS
1. Success of your Customer
2. Success of your Process/Team
3. Success of your Business
$$$

Business Success  Maximize Customer Lifetime Value$$$
PRIMARY GOALS
• Customer Retention
• Upsell
ADDITIONAL GOALS
• Customer Advocacy
• Customer Satisfaction

Customer Success
Account and User Perspective

Customer Success
Account and User Perspective
ONBOARDING

Customer Success
Account and User Perspective
ADOPTION

Customer Success
Account and User Perspective
ESCALATIONS

Success Engagements
So what is the customer success process?
EVENT BASED
• Drop in health
• New product release
• Renewal date is approaching
• New team members
PERIODIC
• Business review
• Monthly training session
JOURNEY BASED
• Onboarding
• Adoption

Set of Engagement Types
Touch points: Call, Meeting, Email Conversation
• On board new customers [initial training]
• Training
• Business Reviews – goals attainment
• Usage review calls [monthly review call]
• Best practices related calls [domain specific]
• Product roadmap / product validation call
• Consulting Call
• Planning Call
• Feedback Call

Customer Success3
Is the success of
CUSTOMER
SUCCESS
PROCESS
SUCCESS
BUSINESS
SUCCESS
1. Success of your Customer
2. Success of your Process/Team
3. Success of your Business
$$$

What's hot

The 5 Must Have Customer Success Processes

Totango

Customer Success executives are realizing a new need for Customer Success Operations as a role in their organizations. As Customer Success become more mature, measurable, and process driven, there needs to be someone who is accountable for administering the programs and playbooks. Customer Success Operations isn’t all that different from Sales Operations from a role perspective, but because CS Operations is an emerging role many teams are fighting an uphill battle to make the hire. Even after they secure the hire, a lot of teams struggle to hire the right candidate for the Customer Success Operations role. The Gainsight Customer Success team will walk you through the basics of Customer Success Operations and discuss why teams should consider hiring for this impactful role.

The Missing Role from your Customer Success Org Chart: Customer Success Opera...

Gainsight

Customer Success Plan Template

OpsPanda

Customer Success Maturity Model

TSIA

Is there anything that causes more sleepless nights or gray hairs than planning a presentation before your Board of Directors? There’s so much riding on it, from your next fiscal year budget to near-term headcount to (potentially) the future of your career at your company. You know that every slide, every sentence, every chart and figure will be closely scrutinized. Our all-star panel has been on both sides of this key business event, and they know exactly what you need to do to prepare and execute a flawless presentation for your board. Alfonso de la Nuez is CEO of UserZoom, a highly customer-centric company. Kristina Shen is a partner at Bessemer Venture Partners, and no stranger to receiving presentations on Customer Success. And finally, Nils Vinje is VP Customer Success at Rainforest QA and founder of Glide Consulting. In this webinar, you will learn: The top three things every CS leader should include in their deck What board members really want to know about Customer Success How to blend metrics, tactics, and strategy into a seamless presentation And much more

How to Build the Ultimate Customer Success Board Presentation

Gainsight

Hiring: Structuring and Recruiting A Customer Success Team to Scale

Gainsight

The most successful Enterprise SaaS companies know that growing revenue only through new customer acquisition is the less efficient way to scale. Rather, they understand that growing revenue within your existing customer base - through up-sells, cross-sells, and expanded use - is the most profitable way to scale. In fact, Enterprise SaaS companies that grow revenue - and company valuation - by expanding revenue within their existing customer base also know the key to making this work is to focus on - and operationalize - Customer Success. This presentation - How to Scale Your Customer Success Management Organization - is from Pulse 2014, the biggest Customer Success industry event ever and included panelists from Box, Marketo, Salesforce.com

How to Scale Your Customer Success Management Organization

Gainsight

During the SaaS.City Customer Success bootcamp on Monday the 18th of September 2017, attendees at SaaStock 2017 found out how to manage customer risk, map customer health scores, justify the expense of Customer Success, and so much more. The Customer Success Bootcamp mentors include Dan Steinman, GM of Gainsight EMEA; David Apple, VP of Customer Success at Typeform; and Cristina Georgoulaki, Head of Customer Success at Typeform. This event was exclusively for SaaStock conference ticket holders.

SaaS.City 2017 Customer Success Bootcamp

Gainsight

Ever wondered why clients churn rates are high, renwal rates are dropping and you can't upsell anymore! With the more and more challenges business is facing today customer service and account management are becoming outdated because of their passive approach when the problem come knocking to our door we step up to solve the problem; And here's when Customer Success Management is born being proactive to solve clients issues before it happen is critical to success in today's business world by studying your clients and their industry, business goals and objectives then figure out how you can maximize on those intelligence to make them more successful that's how you're going to play it the right way. Through this manual a quick glimpse on the importance of successful planning for a customer success program for SaaS companies specially the food industry and a different playbooks for clients life cycle and their health scores plus an action plan on how to fix the issue on every case. Start Applying today Customer Success And Partner Your Way To Success With Your Clients To Start Making non Seen Before Revenues And Higher Retention Rates.

Zyda Customer Success Plan

Abdelrahman Nasser

The most successful Enterprise SaaS companies know that growing revenue only through new customer acquisition is the less efficient way to scale. Rather, they understand that growing revenue within your existing customer base - through up-sells, cross-sells, and expanded use - is the most profitable way to scale. In fact, Enterprise SaaS companies that grow revenue - and company valuation - by expanding revenue within their existing customer base also know the key to making this work is to focus on - and operationalize - Customer Success. This presentation - How to Align Customer Success Management with Sales and Marketing - is from Pulse 2014, the biggest Customer Success industry event ever and included panelists from Infusionsoft, LinkedIn, Clarizen, Intacct

How to Align Customer Success Management with Sales and Marketing

Gainsight

As CSMs, we can usually rattle off a number of metrics and statistics that we use to measure our customer's health and success -- but it gets a little less standardized when others ask us how we measure our own success. Renewals and churn are both important metrics to keep an eye on, but they're not the only ones. In this webinar, we’ve partnered with Sparkcentral to discuss: - The benefits of a top-down approach when re-evaluating CS team goals - The importance of CSAT metrics - Which KPIs to measure if Account Management and CS roles are combined - Which questions to ask yourself when exploring and assessing your team’s current KPIs and goals Join Krysta Gahagen and Julia Burnett, two Customer Success Managers from Sparkcentral, for the rundown of which KPIs are truly key for CSMs, and why.

How to measure your success as a Customer Success Manager

Amity

We keep coming up with fancy ways to describe the purpose of Customer Success, but in the end, we’re here for one thing: ensuring customers are so successful that they renew, term after term. It’s not unusual to create and follow playbooks throughout adoption phases, but we often skip an important one: the renewal playbook. If you’re going into renewals in the dark and “hoping for the best”, you’re missing a critical step. Introducing predictability into the renewal process always correlates with lower churn rates, and who doesn’t want that? Design and use a proactive game plan to manage the 90, 60, or 30 days prior to renewal and secure more wins.

How to Build a Powerful Renewal Playbook

Amity

Customer Success Operations Summit

Gainsight

How a Gainsight CSM uses Success Plans

Gainsight

Building Customer Success From The Ground Up

Totango

Is your company adopting customer success but doesn’t know where in the organization it fits? Should customer success live under sales, marketing or product? How should you account for customer success? Watch Lincoln Murphy, Customer Success Evangelist, as he deep dives into issues such as: The common mistakes when starting out (and how to avoid them) How logical customer segmentation is key to effective coverage levels Why the ideal characteristics of CSMs vary across customer segments (and how to plan for that) And much more... In Lincoln’s previous webinar, “Developing the Ultimate Customer Success Strategy” he discussed the value of implementing customer success at your company and why minimizing your attrition rate through customer success is imperative to any modern business. This is the next evolution of the discussion, taking the theory into practice.

Developing a World Class Customer Success Organization

Gainsight

How can you measure the value of customer success to your organization? What is the actual bottom-line dollar value customer success will have for your company? Join Dan Steinman, Chief Customer Officer at Gainsight, and special guest Kate Leggett, VP and Principal Analyst at Forrester Research to learn the answers to these questions and more. Dan and Kate will discuss the economic value customer success has had on various industries and what potential value it holds for the future of your company. This data-driven-webinar will cover topics such as: The economic value model of customer success for SaaS, financial services, and other industries How to lead your company in customer success The benefits of adopting customer success as an organization

Is Customer Success Worth It?

Gainsight

Customer success manager role

Salesforce Partners

Customer Success Plans - Value Realization Methodologies

Shawn Hank

A critical guide to selecting metrics to define a data-driven customer success strategy. Here is the table of contents: - Metrics are for Decisions - The Nature of Metrics - Metrics Can Be Difficult - Customer Success Metrics Customer Lifetime Value (CLV) Customer Churn Rate Net Promoter Score (NPS) Customer Health Score Support Ticket Volume Customer Log-in Counts Customer Acquisition Cost (CAC) Product Activity Score CSM Subjective Score Customer Newsletter CTR Background Signals

The Customer Success Metrics That Matter

OpsPanda

What's hot (20)

The 5 Must Have Customer Success Processes

The Missing Role from your Customer Success Org Chart: Customer Success Opera...

Customer Success Plan Template

Customer Success Maturity Model

How to Build the Ultimate Customer Success Board Presentation

Hiring: Structuring and Recruiting A Customer Success Team to Scale

How to Scale Your Customer Success Management Organization

SaaS.City 2017 Customer Success Bootcamp

Zyda Customer Success Plan

How to Align Customer Success Management with Sales and Marketing

How to measure your success as a Customer Success Manager

How to Build a Powerful Renewal Playbook

Customer Success Operations Summit

How a Gainsight CSM uses Success Plans

Building Customer Success From The Ground Up

Developing a World Class Customer Success Organization

Is Customer Success Worth It?

Customer success manager role

Customer Success Plans - Value Realization Methodologies

The Customer Success Metrics That Matter

Similar to Customer Success Cubed - The Simplest Guide you will ever Find

I've used this presentation on a recent meetup to discuss the importance of treating the customer success department as a business function with clear and definitive business goals. This presentations describes the anatomy of customer success and the way in which organizations can turn their customer success functions into businesses. The customer success industry is young and I'm using slideshare to share advancements in my thinking around the space. SaaS and other subscription businesses will benefit from this content.

Customer Success Business

Guy Nirpaz

The CustomerLoop Customer Advisory Board model

Christine Nolan

Texas Pest Control Association - Sales Management (1)

David Rotella

Going From Passively to Actively Managing the Customer Lifecycle

Totango

Implementing a customer success programme

Jason Noble

EBR's: prepping, producing, and presenting

Gainsight

The most successful Enterprise SaaS companies know that growing revenue only through new customer acquisition is the less efficient way to scale. Rather, they understand that growing revenue within your existing customer base - through up-sells, cross-sells, and expanded use - is the most profitable way to scale. In fact, Enterprise SaaS companies that grow revenue - and company valuation - by expanding revenue within their existing customer base also know the key to making this work is to focus on - and operationalize - Customer Success. This presentation - How to use Customer Success to Prep for and Drive Contract Renewals - is from Pulse 2014, the biggest Customer Success industry event ever and included panelists from Concur, InsideView, Marketo

How to use Customer Success to Prep for and Drive Contract Renewals

Gainsight

E101 october 24 2012 entrepreneurial management

Jon E Worren

Measuring Customer Satisfaction (KL)

moriano1000

Building a profitable onboarding program

Doxim Inc.

Webinar: All About Customer Success for PMs

Product School

Evvoke Consulting Whitepaper_Feb2016

Maria Rampa

240 Measuring Customer Satisfaction and Complaint Handling

moriano1000

The Client Journey - Linda Källqvist

Megan Lozicki

CX Service and Quality Mgt. Credits to the rightful owners of the information...

GAGAYObera

CCustomer - Methodical and fact-based client management

Erik Jonsson

Creating New Manager Training Programs Certificate Program

astdintl

The most successful Enterprise SaaS companies know that growing revenue only through new customer acquisition is the less efficient way to scale. Rather, they understand that growing revenue within your existing customer base - through up-sells, cross-sells, and expanded use - is the most profitable way to scale. In fact, Enterprise SaaS companies that grow revenue - and company valuation - by expanding revenue within their existing customer base also know the key to making this work is to focus on - and operationalize - Customer Success. This presentation - Customer Success for Marketing Software - is from Pulse 2014, the biggest Customer Success industry event ever and included panelists from Marin Software, Influitive, Conductor

Customer Success for Marketing Software

Gainsight

Managing relationship and building loyalty

Dr. Sneha Sharma

Customer Success @ iHub Chisinau, 19 Oct 2016

Grigore Raileanu

Similar to Customer Success Cubed - The Simplest Guide you will ever Find (20)

Customer Success Business

The CustomerLoop Customer Advisory Board model

Texas Pest Control Association - Sales Management (1)

Going From Passively to Actively Managing the Customer Lifecycle

Implementing a customer success programme

EBR's: prepping, producing, and presenting

How to use Customer Success to Prep for and Drive Contract Renewals

E101 october 24 2012 entrepreneurial management

Measuring Customer Satisfaction (KL)

Building a profitable onboarding program

Webinar: All About Customer Success for PMs

Evvoke Consulting Whitepaper_Feb2016

240 Measuring Customer Satisfaction and Complaint Handling

The Client Journey - Linda Källqvist

CX Service and Quality Mgt. Credits to the rightful owners of the information...

CCustomer - Methodical and fact-based client management

Creating New Manager Training Programs Certificate Program

Customer Success for Marketing Software

Managing relationship and building loyalty

Customer Success @ iHub Chisinau, 19 Oct 2016

More from Totango

SuccessBLOCs Webinar Adoption

Totango

In this webinar, Ravit Danino, VP of Product Management at Totango, gives an in-depth look at a groundbreaking, modular, concept in Customer Success. In our first ever mini-series SuccessBLOCs: Onboarding, Escalation, and Adoption, the second installment Escalation, you'll learn: -Detecting, acting on and resolving customer escalations are a part of the Customer Success journey -How Spark can help you dramatically improve the customer experience and reduce friction and frustration along the way Find the on-demand webinar and more info at www.totango.com.

Escalation: Accelerate Customer Resolution Time and Increase Customer Satisfa...

Totango

Spark is finally here! Join our Customer Success industry expert and VP of Product Management at Totango, Ravit Danino, for this introductory webinar on the general availability of Spark. Totango Spark empowers enterprises to quickly adopt and operationalize customer-centricity across their organizations, enabling them to complete their digital transformation and grow their business by becoming more customer-centered. In this webinar we cover: - How Totango Spark can guide enterprises through the successful completion of each stage in the customer journey with relevant KPIs, dashboards, analytics and best practices to achieve business goals faster. - SuccessBLOCs - a groundbreaking, modular, concept in customer success, allowing organizations to start with their most critical business priority first, and grow into broader customer success initiatives, each step is chosen by the business to meet specific customer success goals. Find the on-demand webinar and more info at www.totango.com.

Totango Spark: The Future of Customer Success has Arrived

Totango

In this webinar, Ravit Danino, VP of Product Management at Totango, gives an in-depth look at a groundbreaking, modular, concept in Customer Success. In our first ever mini-series SuccessBLOCs: Onboarding, Escalation, and Adoption, first installment Onboarding, you'll learn: -How to dramatically improve the new customer onboarding journey -Be able to meet the milestones in an onboarding project timeline and overall goals -How to delight end users and enable a consistent and efficient experience -Ensure the customer post onboarding is adopting the product or service Find the on-demand webinar and more info at www.totango.com.

Onboarding: Optimize the New Customer Journey for Seamless Product Adoption

Totango

Totango Case Study: Million Dollar Bet: Dimension Data is All-in for Customer...

Totango

The State of the Customer Success Profession 2018 - Survey Results First Look

Totango

Webinar - Accelerating the Impact of Customer Success in the Enterprise

Totango

Three Companies That Elevated Their VoC and Survey Programs - CSSummit18

Totango

Goal-Oriented Technology

Totango

Building Your Champion Network

Totango

Presented by Christine Bensen, Senior Director of Product Management at CA Technologies, at Customer Success Summit 2018, Track 1. Moving to SaaS is a huge transformation. Hear how CA managed this change, the impact it had inside and outside their organization, and how the whole company, from Product, Marketing, Finance, Sales, Support, Services, Partners, UX, all needed the single source of truth to succeed.

The Value of Customer Data

Totango

Creating a CX-Focused Company

Totango

Making an Impact on the Organization Through Thoughtful Goal Setting

Totango

Million Dollar Bet - We're All-in In Customer Success

Totango

How to Become a CCO - Talk the Talk

Totango

Building the Customer Centricty Engine in IoT and XaaS

Totango

The Fusion of CX and CS

Totango

Architecting Effortless Customer Experiences

Totango

Leveraging Machine Learning to Delight Customers

Totango

Accelerating The Customer Success Impact

Totango

More from Totango (20)

SuccessBLOCs Webinar Adoption

Escalation: Accelerate Customer Resolution Time and Increase Customer Satisfa...

Totango Spark: The Future of Customer Success has Arrived

Onboarding: Optimize the New Customer Journey for Seamless Product Adoption

Totango Case Study: Million Dollar Bet: Dimension Data is All-in for Customer...

The State of the Customer Success Profession 2018 - Survey Results First Look

Webinar - Accelerating the Impact of Customer Success in the Enterprise

Three Companies That Elevated Their VoC and Survey Programs - CSSummit18

Goal-Oriented Technology

Building Your Champion Network

The Value of Customer Data

Creating a CX-Focused Company

Making an Impact on the Organization Through Thoughtful Goal Setting

Million Dollar Bet - We're All-in In Customer Success

How to Become a CCO - Talk the Talk

Building the Customer Centricty Engine in IoT and XaaS

The Fusion of CX and CS

Architecting Effortless Customer Experiences

Leveraging Machine Learning to Delight Customers

Accelerating The Customer Success Impact

Recently uploaded

Heather Hedden, Senior Consultant at Enterprise Knowledge, presented “The Role of Taxonomy and Ontology in Semantic Layers” at a webinar hosted by Progress Semaphore on April 16, 2024. Taxonomies at their core enable effective tagging and retrieval of content, and combined with ontologies they extend to the management and understanding of related data. There are even greater benefits of taxonomies and ontologies to enhance your enterprise information architecture when applying them to a semantic layer. A survey by DBP-Institute found that enterprises using a semantic layer see their business outcomes improve by four times, while reducing their data and analytics costs. Extending taxonomies to a semantic layer can be a game-changing solution, allowing you to connect information silos, alleviate knowledge gaps, and derive new insights. Hedden, who specializes in taxonomy design and implementation, presented how the value of taxonomies shouldn’t reside in silos but be integrated with ontologies into a semantic layer. Learn about: - The essence and purpose of taxonomies and ontologies in information and knowledge management; - Advantages of semantic layers leveraging organizational taxonomies; and - Components and approaches to creating a semantic layer, including the integration of taxonomies and ontologies

The Role of Taxonomy and Ontology in Semantic Layers - Heather Hedden.pdf

Enterprise Knowledge

Sara Mae O’Brien Scott and Tatiana Baquero Cakici, Senior Consultants at Enterprise Knowledge (EK), presented “AI Fast Track to Search-Focused AI Solutions” at the Information Architecture Conference (IAC24) that took place on April 11, 2024 in Seattle, WA. In their presentation, O’Brien-Scott and Cakici focused on what Enterprise AI is, why it is important, and what it takes to empower organizations to get started on a search-based AI journey and stay on track. The presentation explored the complexities of enterprise search challenges and how IA principles can be leveraged to provide AI solutions through the use of a semantic layer. O’Brien-Scott and Cakici showcased a case study where a taxonomy, an ontology, and a knowledge graph were used to structure content at a healthcare workforce solutions organization, providing personalized content recommendations and increasing content findability. In this session, participants gained insights about the following: Most common types of AI categories and use cases; Recommended steps to design and implement taxonomies and ontologies, ensuring they evolve effectively and support the organization’s search objectives; Taxonomy and ontology design considerations and best practices; Real-world AI applications that illustrated the value of taxonomies, ontologies, and knowledge graphs; and Tools, roles, and skills to design and implement AI-powered search solutions.

IAC 2024 - IA Fast Track to Search Focused AI Solutions

Enterprise Knowledge

MySQL Webinar, presented on the 25th of April, 2024. Summary: MySQL solutions enable the deployment of diverse Database Architectures tailored to specific needs, including High Availability, Disaster Recovery, and Read Scale-Out. With MySQL Shell's AdminAPI, administrators can seamlessly set up, manage, and monitor these solutions, ensuring efficiency and ease of use in their administration. MySQL Router, on the other hand, provides transparent routing from the application traffic to the backend servers in the architectures, requiring minimal configuration. Completely built in-house and supported by Oracle, these solutions have been adopted by enterprises of all sizes for their business-critical applications. In this presentation, we'll delve into various database architecture solutions to help you choose the right one based on your business requirements. Focusing on technical details and the latest features to maximize the potential of these solutions.

Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...

Miguel Araújo

Real Time Object Detection Using Open CV

Khem

Explore 'The Codex of Business: Writing Software for Real-World Solutions,' a compelling SlideShare presentation that delves into digital transformation in healthcare. Discover through a detailed case study how Agile methodologies empower healthcare providers to develop, iterate, and refine digital solutions that address real-world challenges. Learn how strategic planning, user feedback, and continuous improvement drive success in deploying technologies that enhance patient care and operational efficiency. Ideal for healthcare professionals, IT specialists, and digital transformation advocates seeking actionable insights and practical examples of technology making a real difference.

The Codex of Business Writing Software for Real-World Solutions 2.pptx

Malak Abu Hammad

Imagine a world where information flows as swiftly as thought itself, making decision-making as fluid as the data driving it. Every moment is critical, and the right tools can significantly boost your organization’s performance. The power of real-time data automation through FME can turn this vision into reality. Aimed at professionals eager to leverage real-time data for enhanced decision-making and efficiency, this webinar will cover the essentials of real-time data and its significance. We’ll explore: FME’s role in real-time event processing, from data intake and analysis to transformation and reporting An overview of leveraging streams vs. automations FME’s impact across various industries highlighted by real-life case studies Live demonstrations on setting up FME workflows for real-time data Practical advice on getting started, best practices, and tips for effective implementation Join us to enhance your skills in real-time data automation with FME, and take your operational capabilities to the next level.

From Event to Action: Accelerate Your Decision Making with Real-Time Automation

Safe Software

A Domino Admins Adventures (Engage 2024)

Gabriella Davis

Choosing the right accounts payable services provider is a strategic decision that can significantly impact your business's financial performance and operational efficiency. By considering factors such as expertise, range of services, technology infrastructure, scalability, cost, and reputation, businesses can make informed decisions and select a provider that aligns with their unique needs and objectives. Partnering with the right provider can streamline accounts payable processes, drive cost savings, and position your business for long-term success. https://katprotech.com/accounts-payable-and-purchase-order-automation/

Factors to Consider When Choosing Accounts Payable Services Providers.pptx

Katpro Technologies

In an era where artificial intelligence (AI) stands at the forefront of business innovation, Information Architecture (IA) is at the core of functionality. See “There’s No AI Without IA” – (from 2016 but even more relevant today) Understanding and leveraging how Information Architecture (IA) supports AI synergies between knowledge engineering and prompt engineering is critical for senior leaders looking to successfully deploy AI for internal and externally facing knowledge processes. This webinar be a high-level overview of the methodologies that can elevate AI-driven knowledge processes supporting both employees and customers. Core Insights Include: Strategic Knowledge Engineering: Delve into how structuring AI's knowledge base is required to prevent hallucinations, enable contextual retrieval of accurate information. This will include discussion of gold standard libraries of use cases support testing various LLMs and structures and configurations of knowledge base. Precision in Prompt Engineering: Learn the art of crafting prompts that direct AI to deliver targeted, relevant responses, thereby optimizing customer experiences and business outcomes. Unified Approach for Enhanced AI Performance: Explore the intersection of knowledge and prompt engineering to develop AI systems that are not only more responsive but also aligned with overarching business strategies. Guiding Principles for Implementation: Equip yourself with best practices, ethical guidelines, and strategic considerations for embedding these technologies into your business ecosystem effectively. This webinar is designed to empower business and technology leaders with the knowledge to harness the full potential of AI, ensuring their organizations not only keep pace with digital transformation but lead the charge. Join us to map a roadmap to fully leverage Information Architecture (IA) and AI chart a course towards a future where AI is a key pillar of strategic innovation and business success.

EIS-Webinar-Prompt-Knowledge-Eng-2024-04-08.pptx

Earley Information Science

Microsoft's Threat Matrix for Kubernetes helps organizations understand the attack surface a Kubernetes deployment introduces to their environments. This ensures that adequate detections and mitigations are in place. By covering over 40 different attacker techniques, defenders can learn about Kubernetes-specific mitigations and controls to deploy to their environments. In this session, we will explore the MS-TA9013 Host Path Mount technique, which is commonly used by attackers to perform privilege escalation in a Kubernetes cluster. Attendees will learn how attackers and defenders can: * Escape the container's host volume mount to gain persistence on an underlying node * Move laterally from the underlying node into the customer's cloud environment * Analyze Kubernetes audit logs to detect pods deployed with a hostPath mount * Deploy an admission controller that prevents new pods from using a hostPath mount

Breaking the Kubernetes Kill Chain: Host Path Mount

Puma Security, LLC

Discord is a free app offering voice, video, and text chat functionalities, primarily catering to the gaming community. It serves as a hub for users to create and join servers tailored to their interests. Discord’s ecosystem comprises servers, each functioning as a distinct online community with its own channels dedicated to specific topics or activities. Users can engage in text-based discussions, voice calls, or video chats within these channels. Understanding Discord Servers Discord servers are virtual spaces where users congregate to interact, share content, and build communities. Servers may revolve around gaming, hobbies, interests, or fandoms, providing a platform for like-minded individuals to connect. Communication Features Discord offers a range of communication tools, including text channels for messaging, voice channels for real-time audio conversations, and video channels for face-to-face interactions. These features facilitate seamless communication and collaboration. What Does NSFW Mean? The acronym NSFW stands for “Not Safe For Work,” indicating content that may be inappropriate for professional or public settings. NSFW Content NSFW content encompasses material that is sexually explicit, violent, or otherwise graphic in nature. It often includes nudity, profanity, or depictions of sensitive topics.

Understanding Discord NSFW Servers A Guide for Responsible Users.pdf

UK Journal

Boost Fertility New Invention Ups Success Rates.pdf

sudhanshuwaghmare1

What are drone anti-jamming systems? The drone anti-jamming systems and anti-spoof technology protect against interference, jamming, and spoofing of the UAVs. To protect their security, countries are beginning to research drone anti-jamming systems, also known as drone strike weapons. The anti-jam and anti-spoof technology protects against interference, jamming and spoofing. A drone strike weapon is a drone attack weapon that can attack and destroy enemy drones. So what is so unique about this amazing system?

What Are The Drone Anti-jamming Systems Technology?

Antenna Manufacturer Coco

🐬 The future of MySQL is Postgres 🐘

RTylerCroy

2024: Domino Containers - The Next Step. News from the Domino Container commu...

Martijn de Jong

Bajaj Allianz Life Insurance Company - Insurer Innovation Award 2024

The Digital Insurer

How to convert PDF to text with Nanonets

naman860154

With more memory available, system performance of three Dell devices increased, which can translate to a better user experience Conclusion When your system has plenty of RAM to meet your needs, you can efficiently access the applications and data you need to finish projects and to-do lists without sacrificing time and focus. Our test results show that with more memory available, three Dell PCs delivered better performance and took less time to complete the Procyon Office Productivity benchmark. These advantages translate to users being able to complete workflows more quickly and multitask more easily. Whether you need the mobility of the Latitude 5440, the creative capabilities of the Precision 3470, or the high performance of the OptiPlex Tower Plus 7010, configuring your system with more RAM can help keep processes running smoothly, enabling you to do more without compromising performance.

Boost PC performance: How more available memory can improve productivity

Principled Technologies

Scaling API-first – The story of a global engineering organization

Radu Cotescu

A Call to Action for Generative AI in 2024

Results

Recently uploaded (20)

The Role of Taxonomy and Ontology in Semantic Layers - Heather Hedden.pdf

IAC 2024 - IA Fast Track to Search Focused AI Solutions

Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...

Real Time Object Detection Using Open CV

The Codex of Business Writing Software for Real-World Solutions 2.pptx

From Event to Action: Accelerate Your Decision Making with Real-Time Automation

A Domino Admins Adventures (Engage 2024)

Factors to Consider When Choosing Accounts Payable Services Providers.pptx

EIS-Webinar-Prompt-Knowledge-Eng-2024-04-08.pptx

Breaking the Kubernetes Kill Chain: Host Path Mount

Understanding Discord NSFW Servers A Guide for Responsible Users.pdf

Boost Fertility New Invention Ups Success Rates.pdf

What Are The Drone Anti-jamming Systems Technology?

🐬 The future of MySQL is Postgres 🐘

2024: Domino Containers - The Next Step. News from the Domino Container commu...

Bajaj Allianz Life Insurance Company - Insurer Innovation Award 2024

How to convert PDF to text with Nanonets

Boost PC performance: How more available memory can improve productivity

Scaling API-first – The story of a global engineering organization

A Call to Action for Generative AI in 2024

Customer Success Cubed - The Simplest Guide you will ever Find

1. (Customer Success)3 Customer Success Cubed How to succeed in Customer Success? The simplest guide you’ll ever find

2. agenda Customer success is actually very simple

3. Customer Success3 Managing the CUSTOMER SUCCESS PROCESS SUCCESS BUSINESS SUCCESS 1. Success of your Customer 2. Success of your Process/Team 3. Success of your Business $$$

4. Business Success  Maximize Customer Lifetime Value$$$ PRIMARY GOALS • Customer Retention • Upsell ADDITIONAL GOALS • Customer Advocacy • Customer Satisfaction

5. Customer Success Account and User Perspective

6. Customer Success Account and User Perspective ONBOARDING

7. Customer Success Account and User Perspective ADOPTION

8. Customer Success Account and User Perspective ESCALATIONS

9. Success Engagements So what is the customer success process? EVENT BASED • Drop in health • New product release • Renewal date is approaching • New team members PERIODIC • Business review • Monthly training session JOURNEY BASED • Onboarding • Adoption

10. Set of Engagement Types Touch points: Call, Meeting, Email Conversation • On board new customers [initial training] • Training • Business Reviews – goals attainment • Usage review calls [monthly review call] • Best practices related calls [domain specific] • Product roadmap / product validation call • Consulting Call • Planning Call • Feedback Call

11. Customer Success3 Is the success of CUSTOMER SUCCESS PROCESS SUCCESS BUSINESS SUCCESS 1. Success of your Customer 2. Success of your Process/Team 3. Success of your Business $$$

12. (Customer Success)3 Customer Success Cubed How to succeed in Customer Success? The simplest guide you’ll ever find

Customer Success Cubed - The Simplest Guide you will ever Find

Recommended

Recommended

More Related Content

What's hot

What's hot (20)

Similar to Customer Success Cubed - The Simplest Guide you will ever Find

Similar to Customer Success Cubed - The Simplest Guide you will ever Find (20)

More from Totango

More from Totango (20)

Recently uploaded

Recently uploaded (20)

Customer Success Cubed - The Simplest Guide you will ever Find